ATB Financial

"I spoke to Donny when calling into the ATB customer service and he was very knowledgable about giving me the information I needed to not only set up the right bank account for a community events committee, also giving me further information on how to make an international etransfer using the Global Transfers option. SO appreciated his assistance and knowledge!"

"I had received exceptional service from Stephanie Law, the clerk at ATB North Hill Branch. I had brought in a draft and she needed to get it verified by calling the other financial institution so that there would be no holds on my account. The other financial institution gave her such a hard time that she had to call three different phone numbers, and some of those agents on the other line were incredibly uncooperative and created a very hostile environment for what was a basic procedure from Stephanie‘s perspective. Stephanie kept her cool. She didn’t get phased. She went through all the hoops to get connected with someone who could verify the draft. And after 15 minutes she had success. I was so impressed at how she was able to keep cool under what seemed like a really unpleasant situation. Seeing how far she was willing to go to make sure that my banking needs were met showed me that I was a valued customer and that ATB wants my business. I am so impressed with this branch and this bank."

"The Teller at the ATB Taradale wrongly deposited our trust cheque back into the same trust account even though the back of the cheque clearly shows the general account where the cheque is supposed to be deposited . While I do understand that these things happen and tellers do make mistakes, it is not up to us, the clients / depositors, to rectify the mistakes they make. For that branch to ask us to re-issue a cheque from trust which the teller deposited to the wrong account is not acceptable as this action will mess up our accounting system / program, not to mention our reporting documentation to our client. The least the bank can do is to resolve the matter without further inconveniencing the client/depositor. This same mistake happened to another law firm about a decade ago at the ATB Centre Street branch. When we caught the mistake, the teller (upon the advisement of their manager) simply applied the necessary solution without inconveniencing us any further and without making such a big fuss about it. The ATB Centre Street branch also provided a written explanation which we were able to send to the Law Society at the time of audit. At ATB Taradale, WE the client / depositor had to come up with the solution. IT IS EVIDENT THAT NO ONE IN THAT BRANCH IS CAPABLE OF PROVIDING BANKING SOLUTION TO ONE SIMPLE PROBLEM"

"Im a singke father on aish i had 3150 saved up was frauded they cleaned it all out we noticed a transaction so called bank told them cancel cards lick account went to branch next dsy it was all gone they dident do anything then told me my phone must be the cause and they won't refund the money"

"Do not use this institution. They charge for every transaction AND charge for unlimited transactions. They block transfers at their discretion then lie about blocking the transaction. When confronted they demand details about the purpose of the transaction. Totally criminal organization and will steal every cent as they see fit without allowing you access to your funds. Will not allow me to remove my money from my account. Nearly $10,000 they will not allow me to transfer out of so I can close my account. Worst experience I've ever endured."

"Fraudulent transactions on my account will not be returned as a 2 factor verification was used!! FRAUDULENTLY. My credit card was also compromised the same day although different financial Institute and credited back no questions asked. ATB needs to do better on these situations. Basically advised to remove tap off my card and lower limit for online/POS transactions.. ridiculous how we have to do these things just to protect our money. These scammers are ridiculous and we pay the price for it. ATB knows exactly how these things happen yet have no intention of protecting their customer. Was provided some good information from the customer service rep. I spoke with, however it doesn’t solve my problem. ** update - ATB refunded the amount to my account."

"Wait online for an hour for the next fellow Albertan, and when they do answer it is, "Hello, this is Grrbdgbetete, can I help you?" My account was compromised and the girl said I had to wait for it to post, but don't worry that they would reverse any NSF fees until then. 16 days later, the fraud charge posted and no one wrote a note about NSF reversal., so they took half my money anyways. ADIOS ATB!!!"

"I had money in what I thought was a savings account was informed it was in an account that I could not withdraw money the same day so I was told to go home and wait up to 5 days they gave me a phone number to call when I got home i phoned while in the bank and was told if I come in the next afternoon I would get it I waited the day went in and was told I still can’t get the money— the service I got was not helpful as an 83 year old I expect a bank to keep their word it was not huge withdrawal by today’s standard plus it was not going to be given to me in cash but by check which is another 5 days before it would be cleared , even talking with the bank manager I was told to go home and come back tomorrow— so beware of any investment you make with this bank they hold your money hostage plus they lie"

"Every time when I call them they never listen and start arguing, never help with unknown transaction even I show them proof, They charge me for stop payments but never stop any payment It happens three times"

"Account was compromised.Wasctold nothing they could do about it, even though transaction shows where money went . Have the fake Atb phone line . The fake atb texts. To top it off I have tried 3 times to get the account closed and its still frickin open . Piss poor performance Manning ATB. THEY DONT CARE -BUT SERVUS CREDIT UNION DOES."

"Someone deposited my one time issue cheque multiple times and ATB system didn’t detect the fraud and cleared the same cheque multiple times. ATB is now refusing me money back to my account."

"Close my business account without any notice. ATB did not call, send an email, or a send a mail to say that they are closing my business account. They just went ahead and do so!!! I would not recommend this company to any human being. I searched my call log and email top to bottom and found zero proof of their efforts to contact me! I have a TSFA account and they shut it down!! Stay away from this nightmare of a bank. Customer service is not the greatest either."

"Constantly down for repairs or some technical issues. You can never do online banking when you need to. Absolute garbage of a bank!"

"My computer is giving me an error when I try to log into Atb. I’ve had this issue since 11 December and absolutely no one at the Atb will help. It appears that the problem is with Wi-Fi. They’re saying not their problem and they won’t fix, they problem is with my computer as it longs on to ATB using another netwitk . My computer has been checked. Their service is dreadful. That included there app which says to call them. I can’t be the only person with their problem. Time to try a new bank. Sad for the province"

"Business account was fraudulently drained of $thousands. Evasive & dismissive answers from staff to all questions about getting to the bottom of the issue. No accountability, only excuses."

"The worst travel option you can get! Everyday the buss passes by me without stopping, regardless of the winter season or the reflective clothing. IM SURE THAT some of the drivers are pasive agressive racist and they often leave people on the buss stops ,just because they look different. Dont buy tickets for ATB"

"We were getting a new mortgage and were told an insurance binder is a legal requirement of the mortgage. However, they released the mortgage without proof of this insurance binder? After losing our home we find out about this. It is now with lawyers but I just want to let people know so their family isn’t in the same stress. The lack of professionalism and ownership is scary."

"Abusive and disrespectful customer service. Long wait times, incompetent reps, no solutions. If companies cared about their customers they would not make you wait for hours, waste your time and then offer no solutions. These companies are pathetic."

"I just want to say thank you all for your review input. I was getting ready to open an account with ATB but these reviews definitely steered me away from that idea."

"I wish I could give a zero for the Ellerslie branch. Ask your self how scammers are able to spend 3000 dollars at a dollarama. And on the same day allow scammers to pull 2 thousand dollars out of and ATB machine. When you have a 500 dollar limit. Then your yelled at to take it up with the RCMP in the main business area by a manager."