Based on 52 verified reports, this firm maintains a 94% trust rating within the Saving Traders community.
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"My lathe stopped working and I thought it could be the motor . I contacted Axminster and they sent me a replacement one straight away. I tried this motor but no joy , so I contacted Axminster again and they sent me a new controller. The lathe is now working again and I can't thank Axminster enough for their excellent service ."
"I have been purchasing tools from Axminster for over 20 years. All most of my woodworking machines are Axminster: Drill press, sanding thicknesser, Belt sander, band saw, grinder, even my bench. I bought a Fuji Q4 HVLP spray system from them some 20 years ago. I recently wanted a larger needle set for my gun. Michael in tech support was like a dog with a bone - we could not identify what discontinued spray gun I had and eventually he found out that rather than being an XPC (like I thought) it was a discontinued XT and he has sourced the needle set for me. Kate in telephone sales was also fantastic. In all my experience with them they have always been second to none in customer support. Products are a bit on the high side but the support that follows is superb - you get what you pay for (sometimes :))"
"Been using Axminster for years. Always a good standard of tools and service."
"Good quality tools at reasonable prices, however stock management is TERRIBLE; every section has a significant amount of out of stock. Postage is a bit slow for the price too; two days to actually dispatch is a bit disappointing."
"Great company, excellent service, quick delivery"
"Impressive customer care every step of the way Very happy with the machinery I purchased was exactly as advertised with the usual high standard of build I have a number of tools from Axminster and none have disappointed"
"I paid £8 on a £300 order the next day delivery 4 days later and it's still not delivered I had somebody lined up to install the extractor setup and I've had to mess them about I contacted Axminster tools by email no response What a complete waste of paying £8 for next day delivery Very disappointed I wish I'd have gone with charmwood now"
"Axminster are an outstanding company and they sell good quality goods. Highly recommended"
"Quality products at reasonable prices, with no problems from ordering to delivery. Happy customer here every time I've made any purchases."
"always a pleasure dealing with this company"
"The team at Axminster are truly customer centric. I had an issue with one of the two packages not arriving due to the courier company and Tony at Axminster was following up daily. Nevertheless I ended up returning the item due to tight timescales I was working to with my tradesmen, and ended up hiring a unit. Tony offered his full support and arranged to return the items for a full refund."
"Great quality and great price"
"Great company, good selection of products, well priced and prompt delivery."
"Thanks ..I use you guys all the time ..for many products ..especially the acrylic pen blanks ..much appreciated..👌"
"Prompt service and very knowledgeable team. Highly recommended for your lathe accessories and replacement parts!"
"Quality good"
"Great quality products, at a really good price."
"as usual everything as expected from Axminster brilliant piece of kit"
"Excellent products fast delivery"
"As usual, great service from Axminster tools, prices competitive, broad choice of stock, delivery was quick. Axminster remains my first port of call when looking for tools."
