Back Market - Belgique

"The phone was in a very good condition. Delivered within the stated timeframe."

"​Terrible customer service and complete disregard for EU consumer rights ​I purchased a phone insurance policy with high expectations, but my experience has been a nightmare. After my phone broke down, I sent it in for a repair that took an unacceptable one full month. Just 4 days after it was finally returned to me, the exact same issue occurred, and the phone became completely unusable again. ​Despite this clear lack of reliability and failed repair, the insurance company refused my request for a refund, rudely demanding that I send the device back for yet another round of repairs. Under EU Directive 2019/771, when a repair fails or causes major inconvenience, consumers have the legal right to reject further repairs and demand a full refund. ​This company completely ignores consumer protection laws and leaves customers stranded without a working device. Avoid this insurance service if you expect reliable support and respect for your legal rights!"

"I recommended everything was perfect"

"Easy to choose, perfect and fully functional item, fast delivery, great service"

"iPhone 13 Pro Face ID not working, 8months later the purchase, asked for warranty repair, they avoid because i have a the screen with a hairline crack, that happened after i reported to the Back Market. I also asked to pay for new screen but to have the face id repaired under warranty, they refuse it. The only thing offered is a 43euro back if i send them the invoice of the repair."

"I am happy to be able to afford iPhone 15. From this app so I hope the iPhone keep doing well so thanks from joyce oyadan"

"I ordered a refurbished Magic Mouse 2 on Back Market on 29 May 2026. Unfortunately, more than three weeks later, I still had not received the item. The tracking information stopped updating on 1 June and remained unchanged for weeks. On 8 June, I contacted customer support because the parcel appeared to be stuck in Vilvoorde. Back Market acknowledged the issue and informed me that if the package could not be located, they could either send a replacement or issue a refund. I provided my details for a replacement on 10 June and was told the seller would be contacted immediately. After that, communication essentially stopped. Between 16 and 21 June, I sent multiple follow-up messages requesting either an update or a refund. Several of these messages received no response. I also called customer support on 19 June and was told I would receive a follow-up before the end of the day. No one contacted me. On 21 June, after more than three weeks without delivery, I formally requested a full refund. Again, I received no response. I called customer support once more on 23 June, but the issue remained unresolved. What disappointed me most was not only the delivery problem but the lack of communication and follow-through. I understand that parcels can be lost or delayed, but customers should receive timely updates and clear resolutions when problems occur. As a result of the delay, I had to purchase another mouse elsewhere for work. At the time of writing, I am still waiting for a resolution regarding my original order and refund request. Update (26 June 2026): Back Market has now informed me that a transport investigation with Chronopost has been opened and that I must wait up to another 10 working days before they will consider my refund request. What I find difficult to understand is that this contradicts their earlier communication. On 10 June, I was already offered the choice between a replacement or a full refund if the parcel could not be located, and I was told the seller would be contacted immediately. Since then, I have sent multiple follow-up messages and made two phone calls to customer service, each time being told that my case was being followed up with the seller. After more than two weeks of being told the matter was under investigation, I am now effectively being told that the investigation is only just beginning. Unfortunately, this inconsistency has further reduced my confidence in how my case is being handled. Based on this experience, I cannot recommend Back Market."

"Fast delivery. Smartphone very well refurbished as new. Very happy of this purchase, for sure I will buy again from Back Market"

"Fast and efficient! product in great state and works perfectly!"

"I bought a Samsung S23 ultra for my brother and he says the phone works as new. You really can’t tell it’s refurbished. I am super pleased with my choice to use backmarket as the phone is definitely an original Samsung. One point to note though is the phone refused to recognise the SIM card in the beginning. Backmarket customer support was very helpful and responsive to support in that matter. Eventually it was a small fix and now the phone works perfectly. I definitely 100% recommend!"

"Everything was good. The phone was packaged well and secure, the delivery was fast and the phone is in a great condition. I personally can't tell the difference between a new phone and this refurbished one. It even came with a charging cable and clear phone case."

"I rarely write reviews, but this experience deserves to be documented. I bought a MacBook Pro from Back Market for professional work. From the very beginning, the device arrived in a lower condition than expected, but I proceeded anyway and spent a significant amount of time installing software, configuring my work environment, and adapting the machine to my professional needs. After just over a month, the computer developed a serious intermittent hardware failure (power issues, unable to start, random shutdowns), making it completely unreliable. This resulted in an immediate work stoppage. What followed was a long and extremely frustrating process: The device was returned under warranty. I was told an “exchange device” would be sent. Instead, the exact same physical device (same chassis, same cosmetic marks) was sent back. The device arrived in a non-customer-ready state, booting to an “admin” login, meaning it had not even been properly reset or quality-checked. This raised serious concerns about whether the device had been repaired at all. Throughout the process, I spent weeks without a reliable computer, lost a large amount of time reinstalling software and rebuilding my setup, and had to repeatedly contact support to correct basic handling errors. To make matters worse, I was initially offered a small goodwill compensation (5%), which was later withdrawn without explanation after escalation, despite no change in the facts of the case. In the end, the only solution offered was a full refund — which I accepted — but only after significant time loss, stress, and repeated process failures. This was not a single mistake, but a series of handling and quality-control failures, combined with inconsistent communication and a lack of accountability. I cannot recommend Back Market for anyone who depends on their device for professional work or cannot afford prolonged downtime."

"I have ordered a google pixels 8. It arrived on time, well packaged, with a screen protector and a tool for changing the SIM card. The device is in excellent condition, exactly like a new one."

"Good products, but useless customer service. My purcell got lost and according to BackMarket is now my respoibability to try to find it, calling the carrier ect... They provided me twice with the wrong phone number of the carrier and that's it. They are vey polite, but useless."

"Nobody can give me correct and concrete information on where my package is! I have been in contact on every chanel to understand the situation. The tracking number created is not working I’m actually so angry!"

"iPhone reconditionné,copie conforme des photos sur internet (parfait)"

"I love the product!, no scratches at all for the good price dilivery was quick! Very happy"

"I had a good experience with an iPhone I purchased from Back Market Belgium. It was delivered on time and in very good condition. I then ordered a laptop from Back Market Greece. There has been a problem with the laptop, which arose shortly after purchase, so I am less confident now about the quality of their products. However, their customer service responded very rapidly and carefully. I shall see if the laptop proves responsive to the intervention."

"I’m deeply disappointed with this company. I placed an order that was never delivered, and without even coming to my address, they sent it straight back to the sender. No one took the time to review my case, understand what happened, or offer any real help. Now I’m left without the product, without my money, and without any clear answer on how they plan to fix this. A total lack of responsibility and respect towards the consumer. I will not buy here again."

"I paid for an iPhone 13 mini with a new battery. What I got: 83% health, 800+ cycles. That’s years of wear, not new. Back Market’s tactic: sell old batteries as new, then toss you a token refund when caught. Gross and scammy"