Back Market - United Kingdom

"Great experience. Great price and the product was like brand new. Delivery was quick."

"This is our second time we purchased the iPhone. The 1st one was 2 years ago and my son wanted to upgrade. This, we bought this iPhone. We had an excellent experience on both as all went very smooth and we were happy with the phones that were fitted to their criteria."

"Stress-free, prompt, reliable and efficient delivery."

"I have bought 3 devices so far and still in good condition"

"Amazing Fast Easy Cheap (in comparison) Great alternative Sustainable"

"Quality and speed of delivery are exceptional. I couldn’t recommend back market enough . In one word outstanding!"

"When the phone was delivered there was a scratch on the top right hand corner of the phone. I cannot email the company to send them a photograph. I would like them to get back to me and offer a solution to this problem. The phone cost £360 and is imperfect. I'm very disappointed. I have tried to email them but had no luck. I will have to phone them. Poor customer service."

"I’ve previously bought from backmarket and had a great experience. This time I sold my home through them. They were offering the highest for my phone by far and both Ozge and Soner were always on hand to reply to the many questions I had. They were always clear and helpful. I will definitely shop here again"

"Sold me a faulty phone with an incorrect screen and even incorrect screws despite paying for the best quality option! Apple couldn't even figure out what they had done to it and the phone is now completely dead and the stuff on it is not recoverable."

"Great experience from start to finish. Staff helpful and communicative."

"Do not expect any accountability from Back Market if something goes wrong with your order. My iPhone 15 arrived with a severely defective, flashing, and unresponsive screen. To make matters worse, Back Market failed to send the promised instructions and shipping label for my trade-in (valued at over £100), causing a direct financial loss. When I emailed customer support before the 30-day window closed to ask for a return label, they completely ignored my message—and then used the expired deadline against me. When I tried to resolve this through live chat and phone calls, the stonewalling was unbelievable: No managers available: Support agents flatly refused to escalate the issue to a supervisor. Mail a letter to France?! Representatives claimed the only way to contact Executive Customer Care was to post a physical letter to an office in Paris, with zero timeframe for a reply. Hidden warranty options: Their website advertises an "Express Replacement" service so you aren't left without a phone, yet customer care systematically hid and never once offered this option despite me begging for a workable solution. Blocked communications: Their legal and support email addresses automatically bounce back as unmonitored. They sell faulty devices, fail on trade-ins, and create intentional legal dead-ends so you give up. I’ve now issued a formal legal notice for a £250 price reduction under the Consumer Rights Act 2015. If they don’t settle by my 5-day deadline, I am initiating a Section 75 bank chargeback and reporting them to UK Trading Standards and the Financial Ombudsman. Save yourself the massive headache and shop elsewhere."

"First devise wouldn’t let me set up. New iPad was sent out immediately. It was super easy to arrange and my replacement is excellent. Will definitely use them sgain"

"I traded in my iPhone 13 Pro. I added my id and bank details. My payout is stuck in a loop saying pending! Add payment details. I feel helpless. It’s a terrible site. I need my payment I don’t know what to do."

"Xbox ally rog . Said it was excellent condition. Box looked like it been kicked about a rugby field. Also had screen damage. Personally I would avoid the website like the plague"

"Value for money, the device is working perfectly,"

"We have purchased three phones from them now, all have been as described, a lot better for the environment buying refurbished and better on the pocket, all have work as they should, just updated due to needing more storage not anything to do with the phone and am very pleased with my new one Thanks"

"I had to return the phone because the model was just too slow. They helped me through the process and it was fast, easy. Very good support."

"I am not happy nor satisfied with this company. I sent my phone to be sold on the 9th of July 2026. I got an email confirming this and saying I would have to wait 14-30 working days to receive payment. We are at the 12th of September 2026…way beyond the working days policy and payment still has not been processed. ALL I have been receiving are continuous emails saying “payment processing”. I also tried to reach out on a few different occasions by phone and email however, the response back was rarely helpful. My last response back stated payment is scheduled for 9th September…guess what…no payment has come through. Originally, I had decided to use Back Market as I purchased a phone which I thought was all good but some days later, the camera stopped working. Unfortunately for me, when I received the phone, I had also sent in my previous phone to sell (as mentioned above). I did try to ask them to send my previous phone and to just cancel the refund (and that would help me be able to send the phone I brought for it to be check) especially as, it would have meant me not having access to a device for communication purposes for who knows how long. Very frustrated"

"Phone as good as brand new but labeled fair...The price was almost a bargain. Shipped and received within 48hours. Everything was just awesome"

"It’s so easy you something and buy it choice choice and they do the rest! This the third product I’ve bought from them because the product and service are second to no."