Based on 40 verified reports, this firm maintains a 86% trust rating within the Saving Traders community.
Ciao! Siamo Back Market, il primo Marketplace dedicato esclusivamente ai prodotti ricondizionati. La nostra missione? Rendere mainstream il consumo di prodotti ricondizionati di Qualità.
"I purchased a MacBook from this website, but it had problems from the very beginning. It did not match the product I had ordered, and it kept getting stuck in a continuous boot loop, turning on and off repeatedly. I returned it for repair, but when it was sent back to me, it was in even worse condition than before. I then requested a refund, but they stopped responding to my messages"
"I purchased many used phones from Backmarket, for myself and the employees in my company. Always an extremely positive experience. One I purchased and then gave to my wife is still operating 100% after 6 years."
"Bought an iPhone 14 in December 2025, and the camera lens has already fallen off twice. The first time it was "fixed" under warranty, but the technician left dirt inside the lens, ruining all my photos. Now it has fallen off again. Back Market's customer service system makes it impossible to text or talk directly to the repairer. They are offering another repair, but I honestly don't trust their quality anymore. I would like more than a repair a substitution for a correct product. The iphone supplier is BOLDBEAT MARKET maybe other refurbishers have better products but I expected backmarket guarantee the quality"
"Nice one from back market"
"Flawless product, no sign of use, 100% battery, everything is perfect."
"My experience with Back Market was very good. They were clear and prompt in their communications."
"It was a great experience to buy high tech but cheap products from this company. I bought two products and i am really happy upon my decision. In future i will do the same."
"De best app to buy used phones"
"It was everything OK. Also the product is very good."
"iPhone Air, was like a new device, amazing experience, price and delivery."
"the product is literally like brand new and it is functioning very well. overall, very satisfied"
"The service is very authentic. The best part is the delivery. Thanks very much for the good. The only inconvenient is the price of the products that doesn't really change with time."
"I purchased a laptop in "Excellent" condition, but the battery fails to meet the required standards. As I need this device daily for school, a three-week return and replacement process is completely unacceptable. Despite this clear discrepancy, support refuses to offer a partial refund. Very disappointing service that ignores its own quality guidelines."
"Very satisfying"
"I tried to buy a refurbished laptop, I payed the amount given alla my personal data to fullfil the purchase and then after 2 days i received an e-mail with the refund. In the meanwhile I did not tale other offers in other website and lost time."
"fast shipping and high quality product, big financial save for an international student"
"With an order cancelled not by us but by the platform, but charged, we are unable to obtain a refund after 5 days. We are unable to contact customer service: 1) the support section for the specific order is not visible from the store; 2) the public helpdesk form for orders already placed does not allow sending; 3) there are no usable email addresses or links."
"Fast delivery. The macbook pro didn't turn on, dead. Fast refund. Very good customer service. Lost a lot of time. Things can happen, maybe I will buy again from the platform, not from the same seller."
"Love my iPad, Backmarket never fails me"
