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After my dream watch felt completely out of reach since Omega only offer 3 years at 0% APR now, I had almost given up hope. Then I came across Banks Lyon on Google and found they had the final production line of the exact model I wanted, with 5 years at 0% APR. That alone made it possible for me to finally own it. What really made the experience stand out was Aziza. She helped me through every step, from the finance to the watch details, and even went out of her way outside of working hours to make it happen. The aftercare since buying the watch has been just as great. Thanks to Aziza and the team at Banks, you’ve gained a customer for life.
Aziza was a great help in my purchase of my much wanted Omega watch. She could not have been more helpful before, during and after purchase. Delivery was also quick and timely. Would happily do business again in the future.
Extremely trustworthy, reliable and conscientious Jewellers. From initial conversations to aftercare with staff, I couldn't have wanted any more. Thank you!
Excellent service as a whole… I dealt with Samatha on a purchase of a beautiful Cartier watch—she was extremely helpful and responsive from the first call, and shipped the watch out to me next day straight away. Will hope to return to Samantha at Banks Lyon when I’m ready for the next addition!
An absolute delight to choose a new watch in Banks Lyon. Sam was amazing and brought out so many watches to try, is so knowledgeable and answered all my questions. She made the whole experience truly pleasureable.
Just had absolute excellent service from Jake and Aziza, they went above and beyond to source the watch I wanted. Kept me well informed all the way through the process, from asking for it to getting it on my wrist. I would thoroughly recommend their services and the shop as a seasoned watch collector.
🌟 Exceptional Service That Felt Truly Personal – Even Online! 🌟 I recently made an online purchase through Banks Lyon Jewellers, and I have to say, the experience was nothing short of outstanding. From the very beginning, I felt genuinely cared for—despite not stepping foot in the store, the level of attention and effort put into my order made it feel like a bespoke, in-person experience. A huge thank you to Aziza, who handled my sale with such warmth and professionalism. She went above and beyond to ensure everything was perfect, keeping me informed throughout and making sure I felt confident and valued every step of the way. Her personal touch made all the difference, and it's rare to find that kind of dedication in online retail. It’s clear that Banks Lyon Jewellers take immense pride in their customer service, and Aziza is a shining example of that. I wouldn’t hesitate to recommend them to anyone looking for quality, care, and a truly personal experience—even from afar. Thank you again for making this purchase so special!
Great customer service! Aziza was great with her knowledge and didn't make me feel pressured, offering the type of service I truly value. Thank you
An absolute wonderful first buying experience at Banks Lyon jewellers a few days ago. The service I received was amazing and the staff went above and beyond to help me and this certainly won’t be my last visit so thank you.
Hi Aziza, Watch arrived this morning and looks amazing. Wearing it now and will be showing it off this weekend!! Thank you again for your help in answering my questions and providing a 1st class service and such a quick delivery time, all as promised. Wishing you a happy weekend Kind regards, Ant
Fantastic customer service from Aziza once again. Aziza is Very patient (I'm a fuss pot), professional, knowledgeable, gives me lots of options and advice, actually presents me with watches/brands that have never crossed my mind. Thankyou once again. I'm based in Glasgow and anytime I am in the market for a new watch or such like, Aziza is my go to... Recommend you do the same.
I contacted Banks Lyon and spoke to Aziza. She was very knowledgeable and helpful. She helped me choose my dream watch. I would definitely recommend Aziza at Banks Lyon and would shop there again.
oh how things have changed. store closure and with ruby leaving customer relations are very poor after having history with them a few watches eternity ring and took my son here to buy his fiancé's engagement ring. just trying to weigh up my options fancied an omega and wanted a deal but was told after 4 enquires i was in the bad books. sorry for taking my time in deciding if i wanted to spend 5k or 8k . ill never contact you again
Being from the south of England, I was a little hesitant to make a relatively large purchase from a seller I’m unfamiliar with. I need not have worried - my experience with Banks Lyon was faultless throughout. Aziza was very responsive and helpful, both on the phone and on WhatsApp, making sure my watch was a perfect fit. Delivery was exactly as promised and I’m delighted with my purchase and the service I have been fortunate enough to receive, and would not hesitate to use them again. Top marks, thanks again.
Without even visiting the store, I received excellent customer service from start to finish with Denise who liaised with me by email regarding a ring I wished to purchase. She was knowledgeable and efficient and kept me informed throughout the whole order process and I was super delighted with my ring. Thank you Denise, it was lovely dealing with you.
Sometimes you get such amazing service that you just can’t help but enthuse and think how lucky you were. That’s how I felt about my recent interaction, transaction, delivery and support from Jake at Banks Lyon. Every step of my transaction through to delivery was second to none, attentive, time scales achieved, all without a fuss, mistake or an oops I forgot that. Have to say, if I ever want anything that I can source from Jake, I won’t hesitate to go straight to him, what an absolutely flawless service he gave me. Thanks Jake, keep well, thanks again, sure we will do business again.
Exceptional service , knowledgeable and friendly staff, im a bit of a grumpy and overly critical person at times and I honestly cant fault any interaction or dealings with the team at any stage of buying my watch. Id like to say an extra special thankyou to Aziza, the kind of person that any buisness would be happy to employ, I wouldn't hesitate to use Banks Lyon again.
Denise was brilliant throughout the entire experience. Fantastic customer service. Will definitely be back.
I needed a Tag watch urgently for my daughters 21st and the very helpful lady arranged everything on the telephone for me to pick it up the next day. When my daughter and I arrived we were greeted by very friendly staff who seated us and supplied drinks while the watch was prepared. The whole experience was a joy for my daughter as the Tag means a lot to her on such a special birthday.
From the moment Georgina and I stepped into Banks Lyon, we felt genuinely welcomed, listened to, and looked after. A huge thank you to Tom, who first introduced us to the process — he set the tone for what would become a truly special and memorable experience for both of us. From there, we had the pleasure of working closely with Sam, who has honestly been nothing short of incredible. Her warmth, patience, attention to detail and thoughtful communication made the entire journey feel effortless. She really took the time to understand what we were looking for, guided us with sincerity and care, and made what could’ve been an overwhelming decision feel exciting and full of joy. Sam — you’ve been our go-to, our sounding board, and such a big part of this chapter. Thank you so much. We also want to say a big thank you to Jake, who greeted us so kindly every time we visited — your friendly face and warm energy always made us feel at home. What made this experience so meaningful wasn’t just the stunning ring we walked away with, but the people who made it all possible. Thank you for helping us mark such a special part of our story with such kindness, honesty and care
