Banks Lyon Jewellers

"Swift service which included answering the phone efficiently, courteously and helpful, with everyone i've spoken to about ordering my new watch. Impeccable next day delivery too. Would highly recommend."

"I recently purchased a new Hublot watch dealing with Hamish over the phone. It was probably the easiest sale he’s had however Hamish was polite, Efficient, very helpful and made the experience very easy . Unfortunately The Royal Mail didn’t deliver my item on time but this shouldn’t take away the quality of service provide Hamish. Thank you!"

"⭐⭐⭐⭐⭐ Excellent Service from Banks Lyon Jewellers I recently purchased my Omega Speedmaster Moonwatch from Banks Lyon Jewellers and couldn’t be happier with the experience. A special mention has to go to Aziza, who was an absolute pleasure to deal with from start to finish. The service was friendly, professional and completely hassle-free, with excellent communication throughout. The watch arrived the very next day, beautifully presented and in absolutely flawless condition. Everything about the purchase gave me confidence that I was dealing with a professional jeweller that genuinely cares about its customers. Buying a Moonwatch is a special purchase, and Aziza and the team at Banks Lyon made the whole experience feel exactly that. I wouldn’t hesitate to buy from Banks Lyon again and would highly recommend them to anyone considering a new watch. First-class service from start to finish."

"Excellent experience with Banks Lyon. My beautiful watch was delivered the next day, and staff offered to adjust bracelet to my size. They also gave me some really tasty chocolates. Very caring and professional people."

"The service provided by Aziz Essa at Banks Lyon was truly exceptional in sourcing, locating and arranging delivery of my IWC Pilot watch. Before contacting Banks Lyon, I had approached IWC directly and was advised that they had ceased manufacturing the particular model I was looking to acquire. Despite making enquiries through their network, they were unable to locate one that was available. As a last resort, I contacted Banks Lyon, and I am so pleased that I did. Aziz provided an exceptional level of service, not only locating the watch I was looking for but also arranging delivery within a couple of weeks. Throughout the entire process, Aziz kept me fully informed at every stage. Everything was handled with great efficiency, professionalism and attention to detail, making the whole experience completely seamless. I genuinely cannot fault the service I received and would have no hesitation in recommending Aziz and Banks Lyon. I will certainly be using them again in the future."

"Walked in for a 40th treat with a warm welcome. Excellent service from Jake. Couldn’t have asked for a better salesman! So informative and did a great job helping me finalise my decision. I would highly recommend Banks and Jake to anyone! Thanks"

"Great customer service and proactive communication throughout the entire process. This is especially important when purchasing an expensive item, and the regular updates and professional approach really filled me with confidence. The whole experience was smooth, reassuring, and handled exceptionally well. I would highly recommend!"

"Aziza at Banks Lyon provided first class customer service and managed to secure for me a super limited edition Carrera (150 pieces worldwide). Which supports her ability to establish rapport with customers and suppliers! Will shop again once I’ve saved up some more pennies!"

"Aziza was excellent (make that outstanding) throughout, over days and weeks, from answering my queries, to ordering in a brand new example (which was then sent out perfectly), through to ensuring that I was happy with the watch and if there was anything she could do (which there was, and she did!). Great staff are the cornerstone of any company, and it is through my interactions with Aziza via email and telephone that I have come to realise that Banks Lyon is an excellent company as they have some of the best staff you will find. Thank you Aziza, as I’ve said before, you are perfection personified in your role and I appreciate you."

"Aziza was absolutely amazing Correspondence and treatment was nothing short of incredible! Purchased a Cartier santos medium"

"Just purchased another stunning Omega watch from Aziza and could not be happier. The watch is something I’ve been chasing since its launch and thanks to Banks Lyon’s superb service a dream has come true. I can not thank Aziza enough for the superb communication and delivery, not to mention the watch is stunning. Customer service, communication, product and delivery all A1++ Thank you"

"After spending many years purchasing watches and supporting a local business, my wife and her friend purchased rings from here. My wife's friend chose a ring she wanted and then the stone fell out. Banks Lyon arranged for the ring to be replaced. My wife also purchased a ring. After a month, the main stone came out of the ring. When we took it back, we were told my wife had obviously caused the stone to loosen and come out of the ring so there would be a charge to put the stone back and they couldn't confirm the repair would even work. I declined and took the ring to a reputable jeweller who told me there's no way my wife could have caused the stone to fall out. They repaired the ring at a significantly reduced charge compared to what we were quoted by Banks Lyon and the ring has been perfect. I also sent a watch to Banks Lyon for valuation. I was told it was £50 and I had to bring the watch in to have pictures taken. For £50 I received a report with a standard website image of my watch. I know it was a standard image of the watch because I have a different strap on the watch. After these experiences and the complete lack of customer service or appreciation of a loyal customer base, we've never been back. We now go to Manchester."

"Great buying experience, outstanding customer service and communication. definitely reccomended"

"The staff went out of their way to find a ring that the ring i had seen months earlier in the shop. A few weeks later my beautiful ring had arrived. So pleased with it. The customer service was excellent"

"Aziza was so helpful from start to finish helping me buy my watch so helpful will definitely be buying from her again"

"amazing experience!! always so helpful and attentive. i’ve ordered a couple watches from here now and i plan to order many more in the future! ⭐⭐⭐⭐⭐"

"It arrived ahead of the ETA. I have already tried the watch earlier, so quite happy to own it now. Thanks for the help, it was quite seamless and a very pleasant transaction!!!"

"Excellent service from Aziza as always , great dealing with you again . Very pleased with the whole experience , and the lovely omega watch , would not hesitate to recommend."

"After spending many years purchasing watches and supporting a local business, my wife and her friend purchased rings from here. My wife's friend chose a ring she wanted and then the stone fell out. Banks Lyon arranged for the ring to be replaced. My wife also purchased a ring. After a month, the main stone came out of the ring. When we took it back, we were told my wife had obviously caused the stone to loosen and come out of the ring so there would be a charge to put the stone back and they couldn't confirm the repair would even work. I declined and took the ring to a reputable jeweller who told me there's no way my wife could have caused the stone to fall out. They repaired the ring at a significantly reduced charge compared to what we were quoted by Banks Lyon and the ring has been perfect. I also sent a watch to Banks Lyon for valuation. I was told it was £50 and I had to bring the watch in to have pictures taken. For £50 I received a report with a standard website image of my watch. I know it was a standard image of the watch because I have a different strap on the watch. After these experiences and the complete lack of customer service or appreciation of a loyal customer base, we've never been back."

"Visited the store today to look at and purchase timepieces, we were welcomed and Samantha took care of all our questions and made the whole process relaxed and enjoyable. We left feeling extremely pleased with the whole experience and would not hesitate to recommended Banks Lyon."