With over 325 years of history and expertise in British banking, Barclays moves, lends, and protects money to make it work for you. Through savings and investment options, mortgages, insurance and more, we’re working together for a better financial future for our customers, clients and communities.
Argumentative staff . I made 4 calls first person was working from home, he was argumentative rude never listened. 2nd person rude he cut me off instead of dealing with my issue, never called back . 3rd person got cut off, did try to call back , one ring then cut off. 4th person did do her job well . Although this is what calling Barclays Bank is like . I’m still waiting on a response from the complaint I logged .
Extremely Disappointed – AVOID Barclays if You Value Access to Your Money!!! Barclays froze my account for two months with no proper explanation, passing me from department to department while I was left completely unable to access my own money. Despite my repeated attempts to resolve the issue, I was met with vague answers, delays, and zero accountability. To make matters worse, during this period, fraudsters managed to wipe out my savings, and Barclays has done little to help recover the funds. The level of incompetence and lack of urgency in handling something as serious as this is shocking. If you’re considering banking with Barclays, think twice — you could lose access to your money when you need it most, and be left dealing with a system that doesn’t seem to care. I would give them a zero star
Polite, curious, professional
Michelle helped me to set up the PO registration with Barclays which is a lengthy and detailed task. Michelle was professional, well informed and confident in this task. Offered ongoing support as well.
The vigilance of the bank to suspicious activity on a customer's account and act on it immediately to prevent this Fraud menace was very impressive. It shows that they have the right personnel for this job.
The problem was dealt with extremely well
Excellent staff respond to my concern. Friendly and attentive
It doesnt pay to be a customer of over 40 years with Barclays. Far away calls centres never work where customer service is concerned. Try the online banks like Starling. Advanced in every way.
the call agent was very understanding and very helpful when I was explaining my problem
Please continue to help us.
I was happy with the outcome of my problem but I would have preferred speaking to someone face to face.
I tried to sort my problem over the phone but was directed to Cannock Local. Lisa who dealt with me was excellent and soon sorted it out. Thank you Lisa.
Baraclays might make millions for their shareholders but in rather too many ways, in my experience, they do not kow their arse from the elbow. It was farcical.
Reassurance that my account will be safe
Very helpful and reassuring. My money transfer was sorted promptly.
A very helpful and professional response to a potentially worrying situation
Supportive team and the bank was able to resolve my concerns immediately
Well trained, knowledgeable and responsive staff - good communicators too. I've never called the bank without having my query 100% satisfactorily resolved.
