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The most dishonest and disorganized experience I have had from any business. I had a better experience having my identity stolen than this Chase Marriot Bonvoy credit card. And that is not intended to be humor.
Saved my points for a couple of years and finally found an airline fare that was within my points. Put in to have my points transferred to the airline and Wednesday and here it is Friday and no transfer has occurred. Just checked my airline and the flight I needed is now gone. Thanks Chase, American Express here I come!
Hopeless and agreed - do not rely on using your card when travelling. My card expired and instead of reissuing a new card I have been set with a new account (number) and no new physical card issued. I have therefore added the card info onto iPhone wallet and a tried to make a payment to a reputable hotel in central Sydney which was denied. The customer service team try to help - but the whole premise of them offering a card service is dire. They say it is security measures and that I will need to phone if the card is declined to gain authorisation. When travelling on holiday who wants that aggravation? My entire record of using the card has been for travel - hotels and restaurants outside of the UK. They say it isn’t the amount just their ‘standard security’. I appreciate security measures but this is hopeless..
I cannot use my credit card while I'm travelling to India. It worked once and then stopped working. Some transactions require an OTP to my american number, which means I have to maintain an expensive roaming service. It's impossible to chat about the problem with them because their chat interface is not only hard to find, but also cannot help you with anything other than self service (can't imagine why it's there at all). I can only raise my concerns through phone, so I have to buy an international calling plan for my Indian number. When I decided to raise a grievance with the bank, hoping, not for an immediate resolution, but at least tell them that a better chat and international usage experience is urgently needed. And wow - no email addresses for level 1, 2 or 3 escalation. Is this really a reputed organization? According to them, my only options are TrustPilot and BBB. I was stunned to see a 1.5 star rating on TrustPilot, with not a single reply to any complaint. I guess they couldn't care less. Do I want to go through BBB for this? Not like they'll put my concerns in their agenda for future improvements. If not silence, I'll at most get a template letter with some corporate inanities that don't serve my purpose. Not worth it. I guess I'll just use the card for my Amazon purchases and try a different bank for my requirements.
I CAN NOT GET INTO MY ACCOUNT TO USE MY SSI PAYMENT. GIVEN CODE AFTER CODE. NOTHING WORKS. REPS ARE RUDE AND DO NOT UNDERSTAND THE PROBLEM. I AM IN A WEELCHAIR AND CAN NOT WALK AND YET I AM TOLD TO GO TO BRANCH, I RESENT BEING CONNECTED TO A BOILER ROOM IN INDIA. YOU WOULD THINK THIS BANK WOULD USE AMERICAN PERSONAL. PRESIDENT TRUMP IS RIGHT, AMERICANS FIRST. AS SOON AS A CAN I AM GOING TO TAKE MY BUSSINESS ELSEWARE
Constantly being given different reasons as to why I can’t get back into my account on a new device despite all my details being confirmed several times, my ID being the same I signed up with & submitting manual check over 4 times. Different advisor answers the phone each time with the female advisors being rude, lying and refusing to help, claiming my address is wrong, however I then call back and the male operator Rod says the address is confirmed and I’m able to have my account pulled up? They’re all over the place, lack of consistency and very suspicious. The customer service is the worst I’ve ever known. Avoid. As soon as I’ve managed to get my money out of the account without being able to log on STILL, I’ll be closing the account.
Awful customer service
Those idiots blocked my debit card 22 time in the last 6 months. The branches, except the one in spring valley, California always welcome me. They know me well in chuls Vista and college Grove and welcome me with open arms. In spring valley the black manager? I'd a racist and looked down on me. Refused to make my wire and held my 1300 deposit I just made. That's grand larceny. He accused me of theft, vulgarity, abuse,shouting. No such thing. I'm a minister and a black belt in shoto ryu but also a Minister . I could have disarmed the guard and taken him and the black manager down. I complained to corporate and the BBB. Now I have no choice but to sue them. On the fraud department Jacob is an ass. No one ever fronts me face to face. Boycott Chase. They have a horrible reputation.
I have been a Chase Bank customer for a long time and relied on your bank in providing me with the best and most fair financial business. I was first misled by your investment department where nothing was done to enhance my savings except for the monthly service charges deducted from my account with no gains. There were other issues that were reported and ignored. I never took further action because it like a waste of time. However, recently I am going through a situation that I feel cannot be ignored. This issue could have been prevented if Chase had: 1) better customer service, 2) better representation of facts, 3) better communication, 4) maybe shown a little compassion to their customer’s needs, 5) better disclosure of banks regulations, 6) employees knowing and doing their job especially from 30+ year service employee. Please note that I was a Private Client Customer, meaning a sizable bank balance, is required. Georgina Rodriguez, a over 30 year employee, was my adviser. Gina lied, did not communicate bank regulations or requirements, and did nothing to help me resolve or recover my sister balance. This from a person that I trusted and believed that she was actually helping me. Shame!!!
Chase is a difficult bank and their customer service is terrible. Their fraud prevention service is more of a hindrance than something that helps to curb scams and they treat clients like employees.
How did Charlie Jarvis fraud Chase out of $175M? As a Black Business owner, I setup my first professional account with them and it was a nightmarish experience. I had to damn near give them DNA twice and it still wasn't good enough. Example of some of the most racist treatment of all time, police were called on me when I showed up to a scheduled meeting with a branch manager regarding a data breach with my account. Which they closed. Then to add salt to injury I couldn't even withdraw my money in the account, they mailed a check randomly. Was the most insane horrific treatment from a financial institution. If anyone knows a lawyer that wants to get rich, contact me. Lol I documented all of my experience.
Terrible bank! I deposited check and was told funds would be available the following day, In the morning i checked and Verified the funds were available, I wrote a time sensitive Check, and by the end of the day after the fact, chase put the deposit on hold after showing availability. The admitted responsibility for the issue but refused to take responsibility and pay the fees associated with the bounced check with the other institution. Terrible!
I feel better now that I have read all the other reviews. Been a customer sine 2008. At the the time we were told to have the accounts lumped together under one sign in because at the time all the cash was totaled so you had no charges. Well, since then my wife and I signed in using her signin because why would i have to have a separate sign in. all accounts were joint. My wife recently passed and now chase locked me out because the accounts were in her profile. They also pulled her IRA because I was told they have to check that i was beneficiary. Have not received the papers to sign yet. I now had to set up an account in my name which I did at the branch. There my signin worked. GO home and lo and behold they do not recognize me. Call service and I end up changing the sign in 3 times. Finally get in and the all the accounts are there. I go to pay a bill and my payees are not there because they are tied to the old account. Another hour with service and 3 techies --no one could transfer the payees (40) . Now i have to set up all the payees as i pay a bill. But now every time i sign in with a good name and password, they want to confirm its me. So i have to listen to an AI voice that slurs the numbers. Then today I found that my savings account was breached for $3500 over 5 months. ACH debits were put thru to CON ED. Now CON ED is investigating and then i called Chase and the person had the wrong total because she left off 2 charges and i had to up load information again. I thing Jamie Dimon should put more money into IT techs who know how to the job . They also have to use a better AI voice. EDIT-9/11/25 I was finally contacted by a gentleman from Chase who apologized for my bad experience and said he would look into the matter. I still have to verify each time but at least now I get the text with the code. I had to go back to the bank the other day to make a big deposit of insurance funds and get a bank medallion on one of the papers i have to submit to my wifes employer and that was done. Now i learned that Chase does not have many officers who are a notary. There were times I needed one and the bank was convenient. Nowadays in my area you have to make an appointment to get a notary and only on certain days. Oh well you can't get everything you want.
Enrolled with a special offer that they trigger the deadline upon approval. Multiple representatives told me to keep waiting and to keep waiting for the card, but refused to extend the offer until the card arrived. (The card never arrived.) They did not offer to replace the card until it was too late and multiple representatives had falsely stated that the card was on the way. Misleading offer they don't want customers taking them up on so they use deceptive tactics.
Chase to me at least has always been regarded as the best Bank in America. Helping my dad get his credit card unlocked after he had mistakenly declined the confirmation of the purchase he made because he couldn’t understand the english prompt that popped up. Called in and got my dad a Vietnamese translator but instead they put my dad through a mandarin translator and made us wait another 20-25 minutes. Once the vietnamese translator was place on the line with us, many questions were asked to verify my dad’s identity. Answered all correctly but the customer serviced said that because they couldn’t verify his identity with the answers, they could not help my dad unlock his card. I appreciate the security measure but the questions were answered correctly. The call ended the customer serviced getting frustrated that my dad continued to ask what the problem was and told the translator to tell my dad it’s his problem he couldn’t prove he is the identity associated with the card and to answer it correctly next time.
First, if you need to work or travel outside of the U.S., do not bank with Chase. 1. You cannot change or add phone number to pass the phone verification system to add account so if you wish to access your account from a new phone, phone number, or tablet, forget about it. Email security verification is not an option, nor is it possible to update your phone number online. They do not respond to personal requests when their systems fail. Plus, they will not update your number to an international number. Even if you put a new address online, they continue sending mail to your old address. How secure is that? 2. If you message support via your portal, they will tell you to contact the number on the back of your credit card they didn't send to you, something you already clarified, or they will send you some other customer service employee so you can speak with more people who will not help at all, waste of time. 3. If you update your address on your account online, they still send mail to your old address repeatedly, even after you let them know. After you report the problem, you may receive an email about how to update your address online even though you explained this action has already been taken, even though the website has the updated address, but apparently no one else sending important documents and cards from Chase has. They do not fix problems via the messaging system for sure. They provide bot like responses and constantly tell you to contact someone else. They often give you a general number where you can reach people who also do not help. 4. They charge $12/ month if you do not have an employer putting money into your account. $12 for the worst bank support ever and being locked out of your account via any new devices, due to all that I mentioned above. 5. They are not for anyone working abroad but pretend to be. Avoid them at all costs if you live, work, or plan to move abroad, or outside of the U.S. 6. Customer service only responds by telling you what you already know and giving you someone else to call. No one actually does anything that resolves the many problems you could encounter banking with them. They are not at all determined to problem solve or offer personal banking support. 7. There is a reason why they only let you you change phone numbers and close your banking and savings account in person. They like to hold you and your money hostage. 8. Each bank employee makes up different ways for you to just accept the problem or call someone else. Their suggestions and giving you the run around only wastes precious time. They solve no problems. They don't care, either. 9. They do not care about us. 10. Waste of time. 11. There are so many better banks. 12. They take about 5 days to respond to messages in the portal sometimes. *Fortunately, I bank with UFCU in Texas and Scotiabank in the Cayman Islands so I know the problems are not me, but my mistake in attempting to bank with Chase. As soon as I return to the U.S. for a visit, I will close my Chase checking and savings accounts that I foolishly opened in August 2025.
Trying to get my own money out of there. Verified my identity to 4 different departments through an hour long phone call with customer service where you're not sure if you're talking to a human or a bot. & They're still cancelling my wire..
I had been a customer of Chase for 13 years. One day my monthly statement arrived and it was not sealed. I called Chase to let them know that my statement arrived opened, but unsealed. They said they would report this and someone would contact me. Several days passed and I hadn't heard from them. I called Chase back and they transferred me to their Security Department because they had disabled my card. This Supervisor answered and asked me to verify who I was, since I was calling on my cell phone and had Never added my Cell Number to my account. I tried to explain that I just wanted to know why my statement arrived unsealed. He proceeded to ask me three questions about my history. Did I ever live at this certain address, did I ever own this make of car, etc. I answered all three and then he told me that I didn't answer them all correctly. I asked to speak with someone else. He told me if I wanted to discuss this further I would need to call from another number. I responded by telling him that I would call as soon as I got home and cancel my card. I told him that all I was doing was asking why my statement wasn't sealed when it was mailed.. nothing about my account. When I arrived home from work I called and canceled my Chase Credit Card. A week later I received an email from a representatve there asking why I would cancel after being a customer for 13 years, I told her to listen to the conversation, since All of their calls to that Department are Recorded, they tell you that as your being transferred to that department. This bank has the worst customer service I have ever received from a Credit Card bank.
Christ, how is it possible to run a company as inefficiently as Chase? I am aware that Chase is the largest bank in the US, but damn... I am trying to talk to someone about my Chase auto loan. I am now on hold on the third call within 1 hour. Every single time I need to go through the entire menu, a support rep in India then picks and tells me that he will direct me to another team (I haven't ever said anything at this stage. What is even the point of having agents pick up that immediately transfer lol?), I then speak to another agent in India, and this now also tell me that they will redirect me as they can't discuss account information with me. They then keep redirecting until someone ends the call. The first time I was transferred 3 times, the second 4 times and the third 3 times again. They clearly have no interest in helping anyone.
Extremely poor interest rate , i will not advice potential investors to continue here rather just follow my photo lead for a smooth amazing experience .
