Christmas Lights Etc

"The customer serviceperson I spoke with was very kind and helpful. The warranty department just ignored my online submissions. Their 3 year warranty is useless and you will need it. More than half of the strands of lights did not work in less than 1 year. Their price is good but the product is not."

"I ordered two sets of "twinkle" lights. Only every 6th bulb flashed. Not a true effect. No where in the description was this mentioned. I returned them and between restock fees and their prepaid postage the cost was half the cost of the sets. I asked at FedEx how much the shipping should be and it was half what they took for the postage. I figure they make profit from restocking and overcharging shipping."

"Every year I put blue lights on an outside tree so that my daughter will have a blue tree. This year I purchased a blue Christmas tree from Christmas Tree Lights Etc for my daughter. It will not turn on. We have tightened every connection— which required taking the entire tree apart— and it still will not light. I have had to place a string of blue lights on it in order to give my daughter her blue tree. The product is heartbreakingly unreliable."

"Horrible company and the worst shipping. I wish I had read the reviews. Terribe rude customer service and will NEVER ORDER FROM THEM AGAIN"

"Our house is the most embarrassing in our neighborhood and we have wasted $700+ dollars. We ordered the C7 warm white LED lights, and received a box of strings and bulbs, which needed to be assembled. We screwed in all the bulbs, plugged them in, and only a few bulbs worked. We called customer service who told us they were not screwed in tight enough, so we went through and tightened every bulb until they all worked. We had the lights installed by a professional company who checked the bulbs to make sure they were all working after installation. The house looked beautiful the first night with all bulbs working. Cut to a week later, 60+ bulbs have gone out and the lights looked terrible. Customer Service sent us "replacements" even though we told them we didn't want them. The "replacements" are just the strings - no bulbs. Absolutely worthless and customer service is just blowing us off now."

"Add my voice to the chorus confirming the TERRIBLE customer service! Ordered a string of lights for Christmas decorating. After I tried them out, I liked them so much that I decided to order another string to add to what I had. Completely dismayed when I got the second string and they weren't the same color as the first (think orangey-red instead of a true red). So, even though it was technically the same item, the color didn't match the first string, so couldn't be used with it or even for Christmas decorating in general (unless you like orange lights for Christmas). This was a quality control/product consistency issue on the part of Christmas Lights Etc., not a "I just don't like it" issue. Contacted customer service thinking if this was truly the mom-n-pop shop they present themselves to be, they might check their stock to see if they had some lights that were the right color. But no--they said I got the correct product and basically it was too bad if the color wasn't what I expected (based on buying the EXACT SAME product previously). They did say I could return it for a refund, and I said if I could get a shipping label (meaning a FREE shipping label because the product consistency issue was THEIR fault), that yes, I would (with disappointment) return them for a refund. Absolutely NO mention from them of a charge for returns. And I wouldn't expect to be charged return shipping. No reputable company charges for return shipping when a product is incorrect/defective! Shipping label was sent to me, and I checked the email and the instructions with the shipping label to make sure I didn't have to pay anything. Nothing. No direction to "please review our return shipping policies." Nada. Shipped the lights back and awaited my refund. Well, imagine my surprise when my refund was $10 less than what I paid! They had charged me without any mention of it for the shipping. And this was after charging me a whopping THIRTEEN dollars in shipping to get the item in the first place, which only weighed about half a pound and was smaller than half a standard shoe box! When I called to ask about it, the rep was immediately on the defensive, saying,"YOU WERE TOLD ABOUT THIS CHARGE WHEN YOU GOT THE SHIPPING LABEL!" Lie! She was a real piece of work, by the way, immediately defensive and rude, and when I expressed my dissatisfaction with the company and NOT being told about the shipping charge, she started telling me that she was just customer service and this didn't have anything to do with her. WHAT?? Don't you represent the company?? In a follow up email, all I got was "The return shipping policy is on our website." Well, that doesn't help if nobody ever mentions that there is a policy! Awful, AWFUL people who are just trying to rip you off. I will NEVER buy anything from them again. BUYER BEWARE!"

"the wrong product was sent, I sent it back and then received an email saying my refund would hit my account in 3 to 5 days. been 2 weeks and still no funds, I thought this was a good company, so I reordered the right product, paid for it and received it. but they haven't followed through on the refund, and now are ignoring my emails. DO NOT BUY FROM THIS COMPANY!!!!"

"Just received all of my order, complete and timely. Put all the snowflakes together and plugged them in all working as expected. Now I pray they will last for years for us."

"Didn't receive our full order after spending close to 2k. They want me to prove we didn't receive all the path stakes REALLY! They make the packing mistake and I sone how have to prove their mistake. They get it out when they can NO ETA..Don't waste your time, poor customer service."

"Ordered 3 of their 36" LED snowflakes. They all died within a few years. 1/3 of them won't light up, all on the end of the snowflake, so there is a design flaw. No way to fix them either as they are molded LED's. They have a pitiful 1 year warranty which means you better hope they fail the 30 days you have to up or your eating the costs. They refuse to even address it. Stick with one of the other suppliers."

"Awful, they are the perfect example of why people should shop in stores. I ordered multiple strands of C7 light strings, but they threw in 2 strands of C9 strings. After numerous (unanswered) phone calls, and multiple emails, the gave me a UPS label to return the incorrect lights and said that a "refund amount will go back to the original payment that you used." After not receiving any refund, they are now saying a store credit was issued to my account (I have no account with them or any way to access this alleged credit). I am now disputing it with my credit card company. Go to Home Depot/Lowe's/Target, if the correct merchandise is out of stock this company will send the wrong items and keep your money."

"Never delivered my order yet refuse to refund me"

"Like all the other complaints, I never received my lights. When I called, they simply blamed UPS for never picking up my order. But being clever I called back and got someone else who explained to me that the items were never even pulled from inventory. I left a review on their website but they delete my review. Interesting that they are 2 stars on here but 4.8 on their website. Lazy staff. And no, I never received my refund"

"I spent $130 on one Christmas decoration from this company. It failed after 3 seasons of use. Have bought dozens of decorations over the years this was the most expensive and worst performing. I would not use them again."

"HORRIBLE COMPANY TO DEAL WITH.... really consider NOT using them. I had a box unopened, wanting to exchange and was denied... stuck with product purchased 10-11-22 (not received) and it is now 11-20-22... purchased wrong size and they would not take them back. BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

"I don’t like the fact that it says my lights were made in Cambodia. Poor quality"

"I bought 300' plus of blue led rope lights. They didn't even last for a year the rope lights all turned dark brown. The lights won't illuminate through the dark brown discolored pvc coating. Very poor quality of rope lights! Truely disappointed with the LED rope lights after putting in the time to mount the rope lights perfectly under the sofit all the way around my house and garage. Plus they weren't cheap. By the way here is the description from the website and I quote"Your lighting designs will stand the test of time when you opt for the long lasting, weather resistant construction of commercial grade LED rope light spools. 1/2 inch diameter rope light is extremely versatile" So here are my final words. You can sprinkle sugar on schit all day long and it doesn't make it candy!! It is still schit. This is an honest review and I say it the way I see it. Like it or not it's the truth plus. I don't sugar coat schit because I'm not Willy Wonka........"

"Customer service is a horrible. They completely scam you for shipping with no refund if it's not delivered when it says it would be delivered. 1. DONOT BUY FROM THIS COMPANY. 2. IF YOU DO DO NOT PAY FOR EXPEDITED SHIPPING."

"Did not include my unit number on fedex shipment, so fedex returned my item to sender. They didn't refund anything to me until I reached out on their website's chat (no response to email). They only refunded partial amount, keeping the shipping cost despite it being theirs and fedex's mistake. I have my paypal receipt which includes my apartment number, so I am guessing it's an honest mistake where the data from paypal (which has unit number on an extra line) did not get ingested into their system properly. However, they were rude and belligerent about it being my fault, so they refused to return that amount. I won't be using this website again."

"Horrible customer service at Christmas Lights Etc. Bought 1 bulb before I made 10 bulb purchase They sent me a bulb that clearly is not what I ordered. They even asked me to send a video of bulb!! Did that then they bounced me around 2 reps then all silent. Guess they hoped Id go away? Anyway cavaet emptor in play here. Be careful dealing with these guys. I should have ordered thru Amazon!"