Based on 32 verified reports, this firm maintains a 96% trust rating within the Saving Traders community.
Cool Tools is a family-owned, women-owned company in Jefferson, Wisconsin, making tools and supplies for metal clay, jewelry making, enameling, and metalsmithing. We've been at it since 2006. We design and manufacture our own metal clays and tools, and we carefully pick the rest of what we carry. Every tool gets tested by people who actually use it, often in their own studios. We're a small but mighty team in a warehouse in rural Wisconsin (with a few office cats). When you order, someone here packs it. When you write to us, a real person writes back. Whether you're making your first ring or your hundredth, we're here to help you create with confidence. Mistakes are normal, trying again is encouraged, and no question is too basic. Our only official store is cooltools.us.See more
"Customer service is excellent! They are very timely with shipping. I've been purchasing from them for about 4 years or so and I have never had a problem! And the products are always top notch. And have never had to return a product. They are the best supplier that I purchase from! I highly recommend purchasing from them! 5 ☆ from me!"
"I like that this company is in Wisconsin, and specializes with metal clays and metalsmith tools and supplies. Great customer service support too"
"Great products. Wonderful videos. Always ship promptly. I send send the link for videos to my enamel students."
"Quick Shipping, quality product"
"Reliable shipping, can always count on cool tools."
"I am always excited to get something new. Love the last purchase. Delivery is not bad either."
"Good prices and fast shipping"
"Cool Tools has everything I need to make my metal clay experience the best! They have great tools that make the creating process smooth. I really love the Aureus Bronze clay. Their customer service has been super helpful to answer my questions as well."
"Wonderful products, videos and excellent customer service are consistently offered by Cool Tools."
"I love Cool Tools. I purchase the majority of my silver clay here, although that's been super expensive this year as it has been everywhere. The quality of anything that they sell is always extremely good. Bonuses are the videos of how to make silver pieces. Love all of the templates, too. I use all of it."
"Wonderful Customer Service! Jessica Clark is the best! Thank you for your patience!"
"I didn’t love the quality."
"Orders were perfect for what I needed for jewelry making. Orders were delivered promptly."
"The products are quality and extremely useful in my metal clay projects. The customer service is excellent and the educational videos and information are an outstanding resource. Thank you Team Cool Tools!"
"Cool Tools carries high-quality products. They ship quickly. If they are out of stock on an item, there is a button to have them email you when the item is back in stock so you don't miss out."
"I love Cool Tools. They are the most wonderful company to work with. I have been buying from them for years."
"I love this brand of metal clay and you had it in stock, yeah!!!"
"I live in the UK and, once the package arrived, I had to pay customs duty to receive the items. It wasn’t clear on the website that customs duty wasn’t included in the cost, neither how much it was (and it was extremely expensive!). I don’t believe I would buy again from this website as the final price for the goods was just crazy."
"Well packed, accurate order"
"Fast shipping unable to get with Pearly who supples have much more variety."
