Based on 40 verified reports, this firm maintains a 50% trust rating within the Saving Traders community.
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"Have played this casino many times, they have recently refused to pay out full winnings, yet are more then happy to let you deposit and not pay out! Voiding the payout! Stay clear. AVOID AT ALL COSTS!!!"
"Very poor service overall. Customer support takes far too long to respond, and getting help when you need it is frustrating. The response time should be improved significantly."
"I don't like this"
"Terrible customer service. No help whatsoever when I enquired about a bonus. Stay away. So everyone doesn't use it"
"This ain't fair enough"
"Terrible customer service. No help whatsoever when I enquired about a bonus. Stay away."
"Greatonline casino , great games , and fair wins, try it out no harm in trying you may win you may not . Cheers guys"
"I only gave them a one star because I had to, the customer service at this site is the worst of anything I've ever seen before of a professional casino. the side tree tactics that they use to make you wait for your money and verify your identity is insane, I've been waiting on a withdrawal processing for 7 days, they have not even let me know yet if they got my email with my kyc proof. then I asked the operator to check on my status, and they don't even respond back to me. keep this in mind now I done it with cryptocurrency, almost every other casino offers instant cash back if you deposit with cryptocurrency except for these crooks. I'll never spend another penny with them or any other sister sites ever again. I would suggest that you would do the same and not even experimented with it."
"I won $50 and it’s been well over 12 business days and I still haven’t received it. I know it’s not a lot of money, but it’s just disappointing and definitely has made my mind up about spending more money with them in the future. I have another pending withdrawal of 100 so I wonder how long that one’s gonna take a month. Originally they told me 12 business days from the day you want then they told me 12 business days after they approve your documents which you have to upload several documents and stuff you’re verified account that you’re playing with isn’t enough even though they had my information, I still had to upload a bank statement and I’m getting paid in bitcoin so it just doesn’t make sense. It seems a little suspicious to me and especially over $50. If it takes this long to get 50 gosh I couldn’t imagine if I won more than that and sorry for players that do."
"My deposit been processing for almost 3 weeks no one response on the live chat no response to emails nothing"
"Great game for me as a lot of others I've had played were more of a challenge trying to get a bonus, instead of being basic and easy to understand like I've experienced while playing this one"
"I have been playing in Davinci gold a few weeks , had the odd win it two of £1000 ,paid me after a few days though ok Then I hit a winning run playing howling moon , mega cats and safari stampede. All good payouts if you win. Kept playing and got the total up too just under £5000 , absolutely brilliant because my daughter gets married this Saturday. Asked them what are chances of upping payment s a bit to get the money in time , what they did was block me completely from drawing anything. What kind if people would do this knowing what I had coming up. After series of e mails and no reply I just played with the money and gambled it back playing silly deposit s because I was nt going to see a penny. Haven’t heard from them since , not a word. Scammers of the highest order , also had a win to withdraw from her sister casino cocoa casino which has followed the same patttern. E mailed the VIP manager. The lovely Clare who again just completely blanks me. Sent many e mails to these scammers as well. Just found today they have blocked my account with £500 still owing. Daughter gets married this Saturday and these two disgusting casinos have left me in a real mess money wise. Two but out fits. Please people read this and do not gamble a penny with them. You win you won’t see it from either casino I’ll guarantee there will be a reply from them to follow but it’s all going to be a pack of lies and deceitful responses. It isnt finished here. Believe. Me I’ll make it short and sweet just to play your game, I had almost £5000 in my account , I asked if you could release a bit more as my daughters wedding wedding was getting closer ., so what did you do , stopped me withdrawing anything at all. But you know all this"
"Love the free spins"
"Decently solid for the platform"
"Poor customer support"
"Quite easy to. Navigate, but what is a free chip?"
"I have been waiting for a withdrawal from this casino for nearly 2 weeks, they haven't replied once to any of my emails. Quick to take your money but not so quick giving it back!! **Edit to say I have sent various emails of the documents since your reply and still nothing back!!"
"Getting a withdrawal from DaVincis Gold is a complete nightmare. Depositing money is instant, but when it comes to cashing out your winnings, they trap you with endless verification loops and slow communication. Customer support is totally useless and gives the same robotic answers. Save your hard-earned money and stay away from this platform!"
