Drive Motor Retail - Dealers for New & Used Cars, Vans, Motability & Servicing The nation’s premier Vauxhall, MG and Citroen dealer; Drive Motor Retail have a network of dealerships located across England in the North East, South West, East Anglia & the Midlands. We are very proud of the many years of experience we have enjoyed in the automotive industry which has been built upon an absolute commitment to delivering the very best customer care, each and every time you visit or contact a Drive Motor Retail Garage.See more
The car was paid for, but upon collection the cleaning and valeting was poor, service book not stamped, towing eye missing and the salesman, wouldn't give me any documentation pertaining to the 120 point check and the first year service. Worst of all I was told a new 12V battery had been fitted – but when I got home and looked I found a so-called new battery and its retaining bracket covered in a thick layer of dust, the sort of layer of dust you get build up in an engine bay over the course of the car’s eleven month life, this evidenced that no-one had even touched the battery, let alone re-newed it. I supplied photos of this, expecting to be told that they had indeed forgot to fit the new battery, but was repeatedly told that because the paperwork said a new battery had been fitted, a new one therefore must have been fitted. I took the car back in and was treated to top class BS by service manager, Neil Liley: the thick layer of dust was caused by the recycling plant next door during the 12 days the car was in the parking lot during a spell of mild, unwindy summer weather (I checked the weather for this period). So do hundreds of cars in their parking lot suffer on a daily basis from exposure to unprecedented levels of pollutive dust on a scale that would seem illegal! Mr Liley was also deeply unfriendly and hostile, mistaking me for an easy target for his intimidation tactics. A technician tested my 12V battery and all was ok with it. To me, the thick layer of dust on the battery and its bracket, the same as throughout the engine bay, means that it was the original 11 month old battery in the car and still in good condition, as would be expected from such a battery of that age. What was going on, I don’t know. Why book out a new battery for my car then not fit it? Was it some sort of error or scam? It then took Mr Liley two weeks to send me the paperwork he said he would and this only after I chased this up by emails, did a personal visit again and contacted the main manager, Mr Goodfield, with whom I had a less than friendly email exchange. Along with the paperwork sent by Mr Liley, he thought it appropriate to have a final dig with quite a sarcastic email. Drive Motor Retail Ltd – I am more than happy for you to contact me about all the shenanigans above at your Weston-super-Mare branch, I have emails and lots of photos to support that the 12V battery on my car is not the new one booked out on your paperwork.
Of all the many car dealers we have dealt with over the years Drive Nuneaton is by far the worst company we have bought a car off, at first the sales team were great and friendly, we signed the contract including a ‘Ceramic coating’ for £700 we were told this was a proper coating where the car would be prepared properly then protected. They had the car for just over a week before we collected the car, on collection the car hadn’t even been washed properly if at all, sweet wrappers and dirt still inside the car, if it hadn’t of been pointed out they would of let the car go, they blamed the valet company and agreed to take the car back when their own valeter returned from holiday, again picking the car up it didn’t look as a car should for a £700 valet, the manager stressed, ran around the car with some t-cut and a white touch up pen, considering there was a complaint in place they still didn’t fulfil their commitment, this is also compounded by having no correspondence from them keeping us up to date with any progress, they have agreed to refund the cost of the ceramic coating but this is the least they could of done considering the time spent chasing them and yet no real apology an absolute disgrace really, and to top it off the finance for our part ex car was settled late so we were charged another payment
Bought my new car from the Stockton branch. Peter couldn’t have been anymore helpful. He explained the whole process brilliantly. If your looking for a new car I can highly recommend talking to Peter.
Terrible they have allegedly carried out work on my car without my consent they don’t phone you back when you ask
Terrible customer experience with the service department. Slow, non responsive, never phone back when they say they will. I had to wait nearly 3 weeks for someone to look at my peugeot as the only person who could works part time and had just commenced 2 weeks holiday. Happy to sell me a warranty though. Lost my service book & manual. Avoid, and certainly don't bother spending money on a warranty
My partner and I came in Monday purely to browse at cars until we had an idea of what we wanted to purchase, we were greeted by Danny, who was very friendly and knowledgeable of the vehicles. We ended up test driving and leaving that day in one of the cars and do not regret our decision for a second, thank you Danny!
My 2 year old MG broke down, AA called, the car needed to go to a main dealer for investigation. Drive North Bristol told AA that they would NOT accept the car and wouldn't do so for another 3 weeks! How appalling. I will never use this company again. The car had to be towed 18miles to Bath, MG Islington Motor Group, who were more than happy to help.
Jose Hidalgo, was very helpful and very attentive, I am very happy with how today went as he really helped me understand everything and he done a good job.
Absolutely shocking service, Sold me a car that turned out to be broken and when I asked my next steps they said we'll refund you but there's no more cars for you youll have to look elsewhere baring in mind I traded my old car into them and left me with nothing Never again!
Great customer service at the WSM branch. Nicholas Spenser was so helpful. Bought a used MG and from start to finish a smooth transaction. Even set up Bluetooth for my phone. Showed me everything I needed to know. Will be going back for a car for my wife if I can change her from loving her Mini 😀 Thanks WSM
Jose Hidalgo , very happy with your help and service
Hi everyone, follow up from my previous post.drive Hyundai at Hessle which by the way got No ratings last time ..my vehicle has now been in the workshop since the 11 th it seems now it is available to be picked up today ..had a MOT on the 11 th passed Service on the 11 th completed …issues started 3 months in with emissions warning lights coming on been in workshop on numerous occasions to sort this out and a dozen times I have rectified the problem At my own time and expense..by the way this was a lease vehicle for 4 yrs …the company acknowledged yesterday and they have in the past there is a flew with the 71,72 Hyundai cars with this issue . this is why now I have given the 2 star today for the General manager been honest to my wife ..and for him taking control of this issue while I was abroad ..must also mention again was told they was charging me hundreds of pounds for sorting out a issue which they know off ..the workshop manager I believe was called Martin when I asked him about the bill he said it was my problem because it’s your Car I responded it’s a lease car and there is a flew with the emissions is words I will get back to you …still waiting for is call to me personally to apologise for is manner and obviously blinkered view…if it was me dealing with a unhappy customer and would have looked at the history with the vehicle which had been 4 yrs which was sorted out in the previous 3 yrs with NO charges than to be told there was a massive bill and I will be charged for the petrol which they will use to run the vehicle to get the warning light off …absolutely unbelievable…now my wife has been told no bill and I will not pay for the petrol….this should have been sorted by the workshop manager not is boss
Constant complaints about first service not listed on database. Told car had first service prior to sale. Drive hull lost mg status so couldn't forfill my service pack purchased at sale 3 months to get my money back. This has Highlighted my first service is not listed on the MG database. Contacted Drive hull to be told I'll escalate to genral manager and he will call you back. Not had one call keep having to chase. Its a zero from me avoid this dealership once have money not intrested in customer service.
I have a genuine question regarding the tests done on my car prior to purchase, this question has been ignored by the Manager Chris Linham repeatedly. I have not been rude or accused him of lying. What specific tests are carried out on Aircon systems as part of the 120 point Drive Vauxhall pre-sale checks. This matter has been ongoing for nearly 6 months
If I could give this company zero I would. You can never talk to anyone at the Hull branch as your main call goes to a call centre, To be fair to the people at the call centre are very nice but this is where the problems start. Purchased a brand new Hyundai car in March 2025 and I have been sent a reminder that my service is due, 15th Sept 2025, Only thing is it is not due while the back end of Feb 2026, Tried calling and never got any call back two times. Now going back to Reid Hyundai in Grimsby at least you get an excellent customer service. As for Drive, needs to look at directing the calls direct to the franchise and do away with the call centre.
Love the car, our first Hybrid, and automatic, after sales service, they state they are very proud of good customer service, but the actions don’t live up to the statement, if you have anything , you think is wrong with the car, they’ll investigate, if nothing found you get a nice bill, a bit of plastic trim broken , warranty doesn’t seem to cover that, where as KIA , job done , no bother, I filled in the, after a visit survey, saying not to pleased, they say, a person would contact me, still waiting nearly 3 weeks later, would I use them again, very much doubtful.
We purchased a hyundai i10 n line from Scarborough. Excellent communication from start to finish. Aaron Scott was our dealer, he sent a video to introduce himself and to show us the car we wished to purchase. Transaction was straightforward and we collected the car two days later. Would highly recommend. We were warmly greeted and staff were friendly and helpful.
Would leave zero stars if possible - poor experience with Stockton. Agreed to deliver car on flatbed but arrived driven with excessive mileage added and litter left inside. Worse still, car was delivered with an empty fuel tank and it cut out 20m from the delivery address. Rude GM (Dan), whose approach seemed to be that, as I had apparently got a good deal on the car, genuine issues could be ignored. Agreed to take car back, and then took seven days to issue a refund. GM apparently unaware refund was outstanding, despite having been sent a number of emails. Appalling.
From the start the salesmen were extremely helpful and knowledgeable. Kevin was great explaining, giving advice and had lots of knowledge about different models. He carried out all aspects of the sale , clearly and smoothly. Thank you.
Very good service Jose Hidalgo was very professional and made me feel a ease and not overpowering.
