
Based on 40 verified reports, this firm maintains a 70% trust rating within the Saving Traders community.
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"Quality, It was a great experience!"
"I paid for the IELTS test. I did not receive a link to connect to the test. I have not been reimbursed despite my requests."

"British Council could get back my best Rnglish Test Score Results. It is really out of expectation."
"It was a amazing time to learn more English by professional educators thank you"
"A highly reputable English course with an efficient methodology"

"I prefer face to face classes. I might understand that some people don't have the time but the online method is not very helpful for improvement. Maybe it is an age thing? I think that I have wasted money. I reckon that all teachers made a great effort but the online class is not necessarily the best way to learn. Then again, I might be wrong but definitely not very pleased. I am wondering whether I should continue with it. Thank you, Allan"
"I had a very positive experience with the British Council English Online support team. Unfortunately, my account was set to the wrong time zone, so my class appeared in the Asia/Tehran time zone rather than UK time, which led to me missing my first lesson. I contacted customer support and they responded promptly, clearly explained the issue, and guided me through how to update my profile to the correct UK time zone. What I especially appreciated was their kindness and understanding. They made a one-time exception and returned one class credit to my account, which allowed me to rebook my lesson. I was truly grateful for this gesture. The support I received was professional, efficient and courteous, and it made a stressful situation much easier to resolve. Thank you to the team for your patience and excellent customer service."
"Possibility to practice conversațional skills"

"Great methodology, good teachers and classes availability."
"I liked the courses, I have progressed but I don’t really understand teachers of inidan origin, is very difficult for me"
"Taking English lessons could be a rewarding journey that builds deep confidence and fluency. Some basic interactive instructions are related to both real-world application and transforming grammar and vocabulary into natural and everyday communication. The method of learning really could keep people on personal toes apart from making it enjoyable. Some videos can be informative, yet still peaked personal interest. To find a course that aligns with personal goals, it should consider whether onebody needs conversational fluency, business communication, or official exam preparation."
"Hard to find right time ,day and also the subject for what I want to take. Time difference is one of the biggest issues for us."
"If ur b2 level ur not gonna learn anything"
"I began learning English through my natural sciences studies at university. Most of my exposure came from academic texts rather than structured grammar lessons. Because of this, I had limited access to formal learning materials and few opportunities to interact with native speakers. Over time, I became more involved with international communities, but I often felt uneasy during conversations, worrying about making mistakes, such as choosing the wrong words or struggling with grammar. This discomfort gradually changed after I joined the British Council online course. The learning environment helped me become more confident and less afraid of making mistakes. When I later enrolled in the IELTS Coach Course, my teacher took the time to understand my goals and schedule and recommended switching to the Flexible Course. This experience showed me that the British Council provides high-quality learning and genuinely adapts to the needs of its learners by offering guidance and support throughout the learning process. I am grateful for the support and flexibility they provided, and I would like to thank the British Council sincerely for their commitment to helping learners grow in confidence. Warmly - Dian"
"Waste of money, teachers mostly unprepared"

"I am a participant in the program STEP. After the first week of English classes, I realized that I needed a group with a different level. I sent the request to Customer Support British Council English online courses to be transferred to another group. I was satisfied the result because my issue was resolved the next day."
"I had an issue with my booking, but my problem was solved very quickly.Extremely happy with the help of Emmanuel, who again lead me friendly through the process."

"British Council has kind gesture and professionalism Thank you"

"I’m very disappointed with this course. The quality did not match what I expected, and the cancellation process is extremely difficult after you enroll. Customer support was unhelpful, and I had issues getting a refund. Also, an important point: I enrolled because I wanted to learn with native speakers (e.g., American English teachers), but many of the teachers available were not native speakers. For language learning, that matters to me, and it wasn’t clearly communicated. Based on my experience, I do not recommend signing up."

"The self study course is a total wast of money. It's mentioned as a self study, which should mean you won't need instructors, however after subscription you find the course without any learning material, and they force you to get live sessions with instructors to learn about new grammar or vocabulary. So all you find is small number of practices without any guidance or preparation section. I mean if at the end I would need live sessions with instructors, so why would you even call it a self study course then!"