Based on 8 verified reports, this firm maintains a 86% trust rating within the Saving Traders community.
Mystery Shopping is a market research tool used by companies to measure their customer experience, understand the quality of service they provide and identify areas that can be developed further to encourage repeat custom. We are experts in the provision of Competitor Pricing Data and Mystery Shopping Services.
"I’ve been mystery shopping for over 4 years and recently had the worst experience using ESA. I did a mystery shop. It took them 9 days to query my report, then another 9 days to decline. (1st declined report in circa 200) I was unable to query their decision as the brief was no longer available- even though briefs for the same business was available at other locations. Still, let’s say I did actually make a mistake - it should not take the best part of 3 weeks to decline it. Appalling service. To prospective new shoppers - There are loads of mystery shopping companies out there, and most provide feedback within 48 hours. Use any others (I use 6 others) before even considering ESA"
"A great mystery shopping 🛍️ company with intriguing and interesting assignments . The staff are very contactable and personable in their natures . The pay for assignments can vary as with all mystery shopping companies. On the developmental side some of the very interesting assignments are low in pay…yet contrarily others are quite reasonable . Thank you ESA Retail …a pleasure to be on your team of mystery shoppers !"
"At first I was put off because their jobs list tends to get clogged up with two particular jobs/clients that I didn’t want to do. However, once I’d stuck around for a few months I found they do actually have several other types of jobs each month which are more normal. I recommend sticking with them, and in fact they are very contactable and have always got back to me with any queries I’ve had."
"Hello Can I apply at Esa as Mystery even tho I'm from PH? I can mystery shop online"
"Good friendly staff and flexible to fit around my requirements"
"Worked with ESA for many years now - always found them to be to be a genuine and helpful company"
"A great company with friendly experienced staff"
"Very nice and efficient staff with good communication skills"
