ETC Shop

Samantha

Since 10 September i buy a lamp with Bestel ID 4537430 never receive email about my order of update .I send to this company many times a email but never receave a feedback.Now i want my money back.Very badly company not trustful they just take the money and never contact me about my order.

William

All was was planned. Nothing to complain about.

Sri Scherrer

The package arrived as a plan , Good price! good packagings ! We haven’t not yet install the lamps Very recommended!

customer

Fast delivery, item as described, securely packed, best price we could find. Very happy with the purchase. I can recommend the shop and we will surely be shopping there again.

Kunde

Super nette Kommunikation

Pierre

Good products, good service.

Davor Pasarić

The main problem is the webshop mechanism that calculates the wrong shipping price and thus misleads the customer. I received an invoice via PayPal for three products + "shipping and handling of 33,53 €" and paid for it expecting delivery. After a few days I get a message that I have to pay another €67 to a total of €100.59 without any explanation of how and why. After my complaint and inquiry, I get a rude answer that I have to pay 3x shipping for those three items because they are separate 3 packages. I ask if I can then get the money back, but I just get the answer that the packages will be sent when I pay the difference. It's like I'm talking to a robot. So I paid the additional cost for 3 boxes. In the end, 2 packages arrive, not 3 (which would mean that the price should be around €60, not €100), and they manage to send them incorrectly, to the address of the payer, and not to the clearly indicated shipping address. This extends the delivery for the next three days. Although they have a good selection of products and competitive prices, the overall impression is very unprofessional and rude.

Madame Reiko Schallenberger

Your order 4022137 (please specify in case of queries) from 2023-04-14, Artikel Summe 1 x Outdoor light floor lamp, glass wood look brown, DxH 25x100cm Artikelbild Unit price: 99.9 EUR 99.9 EUR I received two items from your shop and one above, the glass ball of the lamp was already cracked and as I pulled it out of the box, it fell and the glass ball broke! I'm very disappointed about the way you packed the item. It was moving around in the box and rattling. I was afraid already when I heard the sound of rattling. I wonder if you would refund the amount I paid or replace a new one and send it but, well packed. I can send you back the broken lamp though will you pay the postage for returning the item?

JANET STONE

All very good except unable to get through on the telephone! I was concerned about a scam and needed to speak to someone! I emailed and you were very efficient and quick to reply! BUT some people are older and unable to use the internet

Andrea Polo Del Vecchio

Very good prices very quick delivery. . All ok !!!

Bentolila Pierre

To all potential buyers of the ETC SHOP sales site, I want to express my indignation and my great dissatisfaction with this ETC Shop seller from whom I bought on April 29, 2022 via the ManoMano site a garden lamppost order M220444398995 for an amount of € 178.95. ETC Shop had a damaged product delivered to me (cardboard torn in several places) and undertook to send me back the damaged part, namely a plastic cap from one of the 3 columns of the lamp post and undertook to compensation to reimburse me a sum of 15€ for the damage suffered. I exchanged 7 times with ETC Shop for the planned shipment of the defective part and this seller ended up deciding at the end of May to proceed with the return and exchange of this floor lamp which I had to repack and deposit in a relay point at my expense! I was able to dispose of this new shipment without damage this time and in conclusion of the good reception around May 15, i.e. 6 weeks after placing the order, let me know that he considered to have solved the problem and no longer owe me anything. as damages (15€). I want to say that this seller is very dishonest and has no respect for the damage caused to these customers or for the formal compensation commitment he had made on his refund! I would like to draw the attention of potential buyers of ETC Shop to the lamentable morality of this net seller and I also want to question the ManoMano site on which I made this purchase on the inefficiency of its customer service which does not finally got nothing on his side from his seller whom he represents, despite a dozen exchanges (telephone and email) with his assistants who assured me not to worry and to force the ETC Shop seller to respect his commitments. I make it a matter of principle for this non-respect of the commitments made and the damage suffered and I judge this seller ETC Shop (Germany) Dishonest and disrespectful of its customers and unable to assume its responsibilities. I allow myself a period of one month after this comment and following the reaction of ETC Shop to publish this comment and this opinion on social networks!

MitjaD

Very satisfeid. Everything without problem.

Peter Briffa

An all taken care of shopping experience with helpful information from start till end .Thank you ETC shop for my wonderful pair of pendants coming all the way to Malta.

Eric B

Fast and sérious. Good job Eric

Pille Maidessoo

Thank you, my new lamps are really beautiful!

Gilbert de Jong

Lamp was as described and looks even better then on the photo. Delivery was also good and as agreed up on. Would buy here again without hessitation.