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A company can't always exceed expectation, but the ED people keep coming through.
I got bounced around between 3 people before my request for a list received attention. Then the 3rd person took over a week to respond. She was very short and unprofessional, and didn't provide any strategic guidance even though she has an Account Strategist title. This is the 2nd time I purchased a list from your company, and the first experience wasn't much more pleasant. I felt more like a nuissance to the support team than a customer.
Fast service. Nice people to work with. Good data.
Very good customer service and data turnaround!
The entire Exact Data Team is super responsive, timely, clear, and friendly. Kristen has been everything you hope for when you start working with a new vendor.
Ive been with Heather for years. She is quick to respond and helps guide through the process.
I got some good mailing lists, and they were delivered promptly.
Great experience as always! Enjoy working with Exact Data.
Seemed easy enough to obtain the lists I needed.
Professional Good Price Friendly Support
Kevin was excellent in customer service and getting the leads to me quickly and correctly. Look forward to working with him in the future.
Frustrating and Unprofessional Experience – Waste of Time and Money I purchased 5,000 leads expecting to receive the data as promised. Instead, I was asked to submit multiple documents and go through unnecessary delays. After two days of waiting, I was told they could not provide the data I specifically requested – with no clear explanation or valid reason. When I asked why, they simply said: "We don't have one." This is completely unacceptable. I feel misled, and my time and money were wasted. If they couldn’t deliver the leads I asked for, they should have said so upfront – not after taking my payment and wasting two days with pointless formalities. Avoid this service unless you’re okay with delays, vague communication, and no accountability.
Kevin did a great job getting the data I needed.
Tani is 👍!!!!!!!!
I was able to narrow down the type of list that I needed for marketing.
Rick ran several searches to come up with the type of list we were looking for!
