FCA

Fred

Failing in its duties to protect the consumer. Lets look at Engage Credit and its associated laundering companies such as Pepper and Grasmere. Preying on the vulnerable, exploiting the loopholes, falling foul of FSMA2000 on multiple occasions. Falsifying statements, hidden costs, implying terms without consent. Makes you think if the FCA is part of the scam

Mr Howard McNulty

Based on the promise of an unchanged service and a silent agreement they agreed an illegal FA consolidation within weeks of purchase. This was to quickly protect both companies from losing their business and investment when Network Direct ceased trading. They did this without ensuring clients had been impartially informed and positively agreed to the new companies radically different offer and signed up to New Terms. As a result we had no terms and were unable to sell or buy for 12 months but unaware of why. We lost large sums before and after Covid. They stopped the FOS from investigating the takeover and did not meet their legal obligations to take any steps necessary to ensure FOS was at all times capable of fulfilling its functions. Supposed to be quick FOS took 4 years to ignore all we submitted and agree the companies untrue version of events and compensation levels for a time we were not even their clients. You can’t sue FOS or the FCA. They obstruct FOI requests and delay complaints and can’t accept complaints about FOS. We complained about them not meeting their legal obligations to FOS. They changed our complaints and refused to answer them saying they were about FOS They demand consumer duty but don’t provide it themselves. They issue guidance on consolidations and acquiring clients from other companies they don’t enforce. We were obstructed in our quest for justice by a likely conspiracy between the company, FOS and FCA. Deaf blind and in a protective bubble the thought this Government wants to make us invest more under their control with a reduced FOS function is a scary prospect for consumers without better consumer protection. Half of IFAs are over 50 and there are said to be 40 private equity consolidators wanting to buy and force centralised investment propositions on clients that require less advice but want to charge annual and higher fees on clients. It’s going to be the wild west out there.

Craig Hunter

Useless site can’t sort anything what do we pay these mugs for

Vanessa Graham-Dixon

I have had my identity stolen. The FCA have sent me a letter demanding I pay for account arrears. The company I apparently owe money to ( Sky Mobile ) know I am a victim of identity theft. The FCA sent me an arrears notice all the same. There is no help for victims of identity theft in the UK. It is a national disgrace. The FCA are complicit. Sky have been given all the information regarding the fraud. They have my crime reference number and have marked the fraudulent account as ' High Risk' and blocked it. This has not stopped them from allowing their AI generated bills to become more and more threatening towards me. They know I did not set up this account. They have received the phone I was delivered ( as part of the scam ) ages ago. Now I am receiving arrears notices from them and the FCA. THIS IS HARRASMENT. There is no contact number to tell the FCA that I am not the person who set up this account at Sky. It is not as if identity theft is even a NEW crime. If this is not stopped soon I will contact Times Radio 's Alexis Conran who frequently discusses the lack of help in this country for victims of online fraud. This country is so backward. I have sent numerous complaints to Sky as well. This situation shows how useless our financial regulators are. PATHETIC.

Nick

Waste of time. This organisation is setup to protect banks and consumera and it does not but rather allows unscrupulous people and organisations like Skrill scam and steal money from people like myself which is just terrible. The FCA states we take everything seriously but actually they are just scammers like the people that steal money from people and do nothing about it ...shame on the the FCA

Charles Law

The FCA are supposed to set regulation which are supposed to be law biding for the banks to follow. Great, but when NOBODY follows the regulations, NOBODY does anything about it, so what's the point. The point is to pretend to care and do anything and of course if the regulations are in their favour then all the banks are protected. If the regulations are not in their favour then all the banks just break the rules and do whatever they want and there are no consequences for them and the customers get done-in. Everyone involved with this organisation should be ashamed of themselves. It's like everything in the UK - set up to protect the wealthy.

Customer

A follow up from a complaint against Blackhorse, I had issues with the gearbox and driveshaft on my car. the last complaint regarding the gearbox was was dealt with fine and i was told by the advisor that i would have to complain seperately about the driveshaft. which i have done. They have Failed to address the issue which I was complaining about ie: Blackhorse`s responsibility to help with the car issue. also they have found no record of the previous complaint!! shear incompetence!

Lisa

I was forced to cancel my authorisation with the FCA because I hadn't needed to provide finance for patients at my dental practice for 2 years. I didn't want to have it cancelled. I was then provided with a hefty bill for the following year because I hadn't told them that I would be cancelling my authorisation 3 months prior to this date. A complete money making scam.

mark A

Complete waste of time will spend months trying to wear you down then will say best take it to court( oh you have no funds as it was stolen by a firm we protect) A FRAUD

Chestnut

Nil Stars They are funded by the financial bodies and biased in their favour. If they do decide in your favour they have no power to enforce the decision and their advice is to go to court to get it acted upon. They should be disbanded and an independent ethical body with enforcement powers set up.

HANS-UWE

Dont trust the FCA All you must know is that London UK is the biggest financial place in Europe. Most of the scamming agencies and brooker working in London. So the intention of FCA is to make money in UK, therfore there is no big interest of FCA to stop all the scamming companies.

Gordon Allan

Raised Complaint with FCA sent a poor reply upholding the decision not to pay our trinity claims policy expert alleging a compensation payment was made this was untrue fake fraudulent it would appear FCA are not investigating correctly I asked for a Subject Access Request which contradicts FCA

Janet

Should you wish to speak with the FCA you will be faced with countless hurdles AND ultimately be directed back to square one. As a so called regulator they are totally unfit for purpose and the chances of them spotting or dealing with a scandal and or scam are virtually zero. It is not a matter of if another huge scandal occurs it is when. When they will be inevitable found wanting what then - another public enquiry!

Mr Hugh Baldwin

Why do the FCA not make the banks have to have a human answer the phone within a set time? And why are the banks not made to have a contact email address for customer service issues?????

stephen massey

Commissioner Bias - The FCA gave some information to contact The Bank of Scotland over a DCA complaint raised in 2024. The information was incorrect leaving me unable to contact the firm. I raised a service complaint with the FCA that seen a poor response taking no ownership of this poor service. I then raised a further complaint to the commissioner of the FCA. This seen complete bias leaving the organisation without being held to account. The Commissioner sent her bias primary decision, i had challenged. Despite challenging the decision she failed to acknowledge the evidence i had sent to her office. This then seen the bias commissioner write a decision failing to acknowledge my evidence and challenge letter. Its clear, the FCA are covered unfairly by the bias commissioner who is not fit to be a commissioner. What's important here, this complaint related to the New Discretionary Commission Arrangement (DCA). The FCA are clueless to dealing with these complaints seeing no action taken against this organisation for continued poor service. A recent phone call to the FCA about another DCA complaint. Has seen a lady at the FCA being extremely rude to me during the call. This lady was so unprofessional, I was left forced to ask for a manager. She replied saying, she has no manager. I requested a DSAR from the FCA to listen to the phone call again. I was shocked to hear the lady putting my call on hold, to speak with her manager. Actually, laughing and joking with each other saying - I've got one of those callers again about a DCA. This lady went on to give more insults to me behind my back during the call. What took me back also, There was actually a manager available as my complaint has now seen the FCA own up to the lady that was laughing and joking about my call. Was the manager of this rude lady at the FCA. I really have no words here, the discrimination and abuse i have received from the FCA is appalling in so many ways. My report to this complaint is being published on 17 April 2025 by the FCA Commissioner. Please read this, but do understand the bias commissioner who thinks she is very clever by refusing to acknowledge further evidence before writing her final report. Has clearly acted very bias towards the FCA. How could the commissioner not acknowledge evidence before issuing her bias report. This speaks volumes and has demonstrated how bias the commissioner is. But also, demonstrates how useless the FCA have become. To think we are relying on the FCA to decide on how DCA complaints will be investigated is concerning when being treated like this by the FCA and commissioner.

Dean

I raised a complaint in Febraury, they took up my complaint and sent me progress emails with handler information etc. Then they sent me a survey on how they were doing. Over a month later they sent me an email stating my complaint was not one they could pursue due one of their rules. Now if the person handling my complaint knew their job at the start, we could have saved a lot of time !! They then sent me another survey with questions which included: "Place yourself on the scale below". Now that should read "Rate us on the scale below". Who the heck is writing and who is approving their surveys ?! Obviously people with a poor grasp of English. Their survey of their service then went into a second page where they wanted to know my personal details such as whether I am non-binary, what gender I was assigned at birth with many options to choose from. You get the drift !... A drift far away from common sense and reality. What a terrible service from what should be a respected company the public can look up to. But now they are just the opposite. The FCA should employ people with the ability to do the job in question, rather than if they 'tick a box'.

Val

The FCA Register was incorrect and caused a loss of £13,116. These are not my findings, but the findings of the Office of the Complaints Commissioner in Case ID - 202201743. Despite the Commissioner's decision, the FCA has decided not to pay the compensation determined by the Commissioner. That is all you need to know about the FCA. DO NOT TRUST THE FCA REGISTER !!!

Mary Simonds

Lack of communication and trust i will always consider the most sincere platform on my title review because of its excellent service and stabilities.

Mario De Chaby

After many attempts to complaint to the Financial Conduct Authority about fraudulent activity that involved Royal Bank of Scotland Invoice Finance Limited a finantial institution regulated by the FCA ruled their actirude was simply of making me look like an idiot. I specifically complaint about fraud even supplying them with factual evidence and their reply to me was" Our response  As previously mentioned in our correspondence with you, the FCA do not investigate individuals cases between firms and their customers" I never once mentioned anything that was on their response and simple asked them to investigate the FRAUD that was found and that destroyed so many small businesses with financial warship for somany SMB's. Absolutely disgraceful giving the impression that regulators in the UK back these type of behaviour from the organisations they are ment to regulate. The financial loss was bad enough but what price do you put on diminishing of someone's integrity and mental wellbeing?!?!?!?!?

BadServices

The key to success is to keep expressing your complaints so that those involved remain alert. Complain about how the FCA is handling your case, voice your concerns about the decision, and address any disagreements with the investigator. Don't hesitate to complain about the complaint process itself. Stay persistent because they cannot shut down your case. The Financial Conduct Authority (FCA) is under significant fire for its glaring ineffectiveness in protecting consumer rights and enforcing compliance within the insurance industry. There's a growing belief that instead of prioritising consumer interests, the FCA is instead siding with the insurance sector. Serious concerns have been raised about the organisation’s ability to enforce regulations and monitor the unethical practices of insurance companies that harm consumers. Regulatory bodies like the FCA must urgently adopt a more proactive stance to safeguard consumer interests. Implementing robust accountability measures is essential to empower consumers to seek justice against organizations that blatantly flout legal and ethical standards. The FCA possesses both the authority and responsibility to step in and offer effective protection to consumers. The regulator must tackle these pressing issues without delay, exerting decisive enforcement actions against insurers that fail to meet their Consumer Duty obligations or comply with established regulations. The insurance industry is brazenly violating UK laws without facing repercussions, as there is no accountability for their actions. The time has come for the FCA to awaken from its slumber! It's crucial to hold these insurance companies accountable, as they operate more like a mafia than legitimate businesses. Insurance firms must be compelled to process claims fairly instead of dragging them out and harassing consumers until they give up. The FCA should not hesitate to shut down non-compliant insurance companies, seize their assets, and reopen claims that were unjustly rejected. It's time for action! Stop the insurance industry from practising unlawful practices and hold their personnel liable so they can be sued in a court of law. The insurance industry faces significant challenges due to the prevalence of policy options that may not adequately meet the needs of consumers. This situation raises concerns about potential issues arising from an influx of claims, highlighting the importance of ensuring that policies are appropriately designed and aligned with the requirements of policyholders. The industry needs to address these shortcomings to prevent further complications in the claims process. 75% of insurance policies are not worth the paper they are written on! People will only realise when it comes to putting in a claim. They are not insurance, hence the industry is running an unlawful scam!