Freedom Brokers Ltd

"Great company to deal with! Easy to get insurance with at a good price."

"At this moment of time it was easy to do on line. The website was quite easy to navigate and provided me with everything I needed for my van ."

"Excellent service"

"Clear and helpful system"

"Very easy experience."

"Disgusting, rip off merchants would never use them again"

"plain and simple to see what I get ,great price"

"Brilliant very helpful and a pleasure to speak with"

"The customer service agent Zama was very supportive and resolved the issues."

"Very easy to use. Quickly sorted my insurance"

"Pam was really helpful and patient with me when I phoned up with my new vehicle change. Thank you Pam your help was much appreciated ."

"I was insured with this company Not the cheapest but it was a good price and the person seemed ok at the advice given. I then 4 months later decided that the vehicle I use would be needing an upgrade. I calling Freedom brokers was told just call us when you change over vehicles and we can just update the system for a minimum charge. This was definitely not the case On calling the company to update insurance eventually got through to a lady that couldn’t speak English. I asked to speak to someone with English as a first language was told that I had to cancel my policy and open paying for a whole new policy. I was then told I would get my remaining money from the first policy returned. After an hour and 20 minutes sitting in the new vehicle everything was sorted and I was insured to drive home. I have never received my money. I have called and asked but nothing. Just told it’s being sorted. I don’t think it should take 9 weeks to do a refund Avoid this company as they are just incompetent and only want money. They are not good with aftercare or customer service in anyway. Gary Aldridge I have had a reply saying freedom will give me a call to discuss this issue further. I will wait and see Hopefully it will get sorted and I get my money back for the months left from my original policy. I’m not impressed with the lack of knowledge by the consultants on the phone. What I was told would and could happen definitely did not. I will wait for my call Mr Aldridge I have just received an email from Freedom Insurance saying nothing but the gist of the email is they are not interested in helping on this matter. They have basically had my money and are not going to refund as I cancelled the policy ( after being told by Freedom to cancel the policy ). This company is only after money. They don’t care about how they get it even if that means giving false information and ignoring the facts. Please stay well away from Freedom it’s a disgrace and dishonest company I was expecting a call but I guess that was to difficult GA"

"The most reasonable pricing when all the extras needed like Legal protection, breakdown cover, windscreen cover and other extras people may require."

"Brian was Excellent. He was very helpful, professional, and prepared to go the extra mile to resolve my issue. He sorted everything out within just a few minutes. I really appreciate his efficiency and excellent customer service. Highly recommended!"

"Brian, the agent I spoke with was 100%, polite, friendly and efficient, had my problem sorted in minuets. As for pricing Freedom we're half the cost of all other insurance quotes and offered the cover I wanted in the original quote ie driving abroad, screen cover etc. Hope next year when renewal is due they are still as competitive."

"Quick and easy. No hassle"

"Very quick and helpful after I mess up on line"

"Phoned to insure my van with freedom brokers, communication was difficult with sometimes broken english, three weeks later after spending 45 minures setting up from the original call, I had email to say account will cancel if amount isnt paid within a week!.Bottom line is you are calling people from South Africa! very stressful trying to relay information over the phone, and then it not getting sorted."