Based on 40 verified reports, this firm maintains a 86% trust rating within the Saving Traders community.
At FFF, we provide traders with a structured pathway to achieve their trading goals. Our program is designed to reward consistency and performance, helping traders transition smoothly from evaluations to funded accounts and ultimately prepare traders for the live markets
"Awesome customer service. Ankur fixed my problem in less than 5 min."
"Avoid buying any account with this firm because they are cheaters and they will just ban your account without you making any offence. They do this to steal people hard earned money. Avoid them at all cost. I know #Agric-mines....#, they were transparent in the service they render for their customers and they don't delay in paying users their returns."
"ANKUR was able to assist me completing my account setup after I was having issues and didn’t take long to get a representative and fix the issue."
"BHADMUS was able to update my email to match my Rise email, so there would be no problem when I request a payout. He did in such a timely manner."
"I share my wrost experience with this firm, they give you discounted plan when you passed or buy, they will reject you kyc and Banned from firm, so before buy any account think smartly. Cheater firm, this is my geniune feedback.😔"
"I want to share my experience from support with guy called TIMOTHY. I was little confused, than my running position get closed and also my pending limits got erased. It was told to me, that´s because of holiday in US, which I knew, but obviously I forgot about change it market hours. Just hope price won´t get to the point where my limit way before marker reopen :)"
"I had a question and issue about my account not accesible and the support colleague DANIEL was quick, kind and very knowledgable that he understood and resolved the issue very quick. I trust FFF and their support team tahnks Daniel"
"if i was able to give negative stars i would have given those, i had active account with them, they ask for kyc i provided each and every documents they ask me for, even after this they rejected my KYC and deleted me from FFF. i provided my all orginal documents pics, you said , we identified discrepancies between the documentation and information provided. what discrepancies you found in my info and documents can you share ..i provided the documents along with my Passport , govt id"
"Excellent service by @Mr Shubh. Just took a few minutes to solve my problem."
"SHUBH is goated support, man solved my problem under a minute ,no BS , W guy, get him more money so he can solve our problems faster and we can blow out accounts fast, you make money 🤑💰"
"FRANKY TO THE RESCUE!!!!! Had an issues with my account took Franky all of two seconds to get me back on track."
"Thank you so much and thank you Jay he was kind in answering all questions"
"They banned customers from using their services if u complain about issues, u won't get payout if u have multiple accounts with them . They would say 24 hours time the issues u facing would be resolved, after u reached out to them after 48 hours time complaining they would banned u from using their services. U make sure every chat or email u document it because they are scammers and lies. They manipulate customers to write good reviews about them and they dont even deserve 1 star. There are better prop firms out there than using their scammers service."
"Excited to try this prop firm out. Had a few introductory questions and BHADMUS, the customer service rep, answered them all, promptly. If the rest of my experience here goes this well, I will be a very happy trader. Will update if or when I get a payout to see how that process went."
"I will gladly update or change this review once I receive a response and this issue is resolved. ISSUE: TRADOVATE DATA IS DELAYED BY 10 MINUTES Since yesterday, I have sent numerous messages through FFF’s platform. Their AI agent responds and repeatedly says the issue has been escalated, but so far, not a single human customer service representative has responded to me. I also tried reaching out through their Instagram page. I even contacted David Merazz, Operations Manager, through two different Instagram accounts and sent a text message to the phone number I had available. ZERO response from anyone. I originally came across FFF through one of the advertisements posted by Merazz. I liked the offer and decided to purchase 5 x $50K Velocity accounts. I verified my identity and completed everything required on my end. Initially, there was a delay in provisioning and activating my accounts, but that was eventually resolved, and I was fine with it. However, once my accounts went live and I signed the required documents in Tradovate, I discovered that my market data was still 10 minutes delayed. The issue appears to be that my CME data package entitlement has not been completed or assigned to my accounts. I contacted Tradovate directly, and to their credit, they responded to me multiple times, approximately six emails. Tradovate clearly informed me that FFF needs to assign or complete the data entitlement on their end. As a result, I have already missed a trading day. I am extremely anxious and frustrated because I genuinely do not know what else I am supposed to do to reach someone at this company. I came to Trustpilot and saw many reviews saying things like, “We received a response within minutes.” That’s great, but where is my response? The AI agent has supposedly escalated my issue numerous times, yet I have received absolutely no follow-up from a human being. I want to be fair. I am fully willing to update this review positively if the company resolves the issue and my experience improves. I am not here to attack anyone. But at this moment, this has been my genuine experience. I have been trading in the prop firm industry for approximately four years and have purchased 3,000+ prop firm accounts throughout my trading journey. I have dealt with many companies and platforms, and I honestly have never experienced this level of difficulty getting a basic account and data issue addressed. So yes, at the moment, I am upset and frustrated. All I need is for someone from FFF to respond and fix the CME market data entitlement so I can trade the accounts I paid for. I sincerely hope this gets resolved soon, and I will update this review accordingly"
"Bhadmus He gave me all the support I needed; he was very attentive and effective at resolving issues."
"Customer service is great. Bhadmus resolved my issue within 5 mins"
"This is my first account with Funded Futures Family, and I was having some issues with Tradovate and getting the real-time data working. Franky from FFF’s chat support responded incredibly quickly and had all of my issues resolved within just a couple of minutes. So far, I’ve been really impressed with the customer service at this firm. Great experience so far!"
