Based on 40 verified reports, this firm maintains a 78% trust rating within the Saving Traders community.
Genesis FX Markets is a global online trading broker providing access to multiple financial markets, including forex (major, minor, and exotic currency pairs), commodities, indices, and other CFD instruments. The company serves clients worldwide and offers trading solutions designed to support retail traders, active traders, and professionals alike. The Genesis FX Markets trading environment is built around an innovative, technology-driven platform engineered for performance, reliability, and ease of use. The platform delivers fast execution, real-time pricing, advanced charting capabilities, and integrated risk management tools. Its clean and intuitive interface allows traders to efficiently manage positions, monitor market conditions, and execute trades across different market environments and devices. Genesis FX Markets focuses on providing transparent trading conditions, competitive spreads, and low commissions, supported by access to global liquidity sources. The broker aims to minimize friction in the trading process by emphasizing stable execution, consistent pricing, and modern infrastructure designed to handle high trading volumes. In addition to its trading platform, Genesis FX Markets offers a range of trader support services, including educational materials, market insights, and platform guides to help users understand market dynamics, trading strategies, and risk management principles. These resources are structured to assist both beginners learning the fundamentals and experienced traders refining their approach. Customer support is available to assist clients with account-related questions, technical issues, and general inquiries. The company places importance on accessibility, communication, and ongoing service improvements to enhance the overall client experience. Genesis FX Markets continues to invest in platform development and technology upgrades, with ongoing enhancements aimed at improving execution quality, stability, and user experience. By combining multi-market access, modern trading technology, and client-focused services, the broker seeks to provide a reliable and functional trading environment for traders worldwide. See more
"Adr=dress is fake Ground Floor, The Sotheby Building Rodney Village, Rodney Bay, Gros-Islet, St. Lucia Here are companies on groud floor Ground Floor: Hosts entities such as flexy markets limited (LEI: 894500GCXOGSZF5BP222), Spectra Global Limited (LEI: 894500CCTPP7AHUCTY47), EXPERTPRO LTD. (LEI: 213800LU86IHURA5O628), Next Trade Wave Ltd., Vital Markets, Dominion Funding, ZXCM, Breakaway Ltd., Maxrich Group LTD, Modiv Markets, and CVS Corp Ltd.."
"Requested a withdrawl on thursday waited until saturday just to get it rejected after having a successful week. Reached out to customer service but the communication isnt the best, and quite slow for a response time. I have a huge platform and been promoting the broker a lot, and the moment i request a 11,500 withdrawl it gets rejected after i followed everything that was required.. still no payout UPDATE: They Finally got back to me and sent my payout, its safe to say they are legit. Thank you"
"said my account hit drawdown. It did not. There is no trading history in my account of said drawdown. Was told to email compliance department. They won’t reply. I’ve attached screen shots, and screen recordings proving there was no trading history that hit drawdown and they still won’t answer me. The original support thread recommended to reach out them. How if they don’t answer? This is a clear and blatant BS lie they are telling. Before this I had a fantastic experience, now I’m starting to question how reputable this company really is."
"I literally had 2 problems within 24 hours, first my withdrawal got rejected then approved hours later, THEN I deposited money into my account, but now all of a sudden it’s Not letting me transfer it in my account to trade, so either I just wait on you guys horrible Service or I just accept the horrible fees it’ll take to get this back into my bank account, When I reached out for help I practically got a smack in the face, I don’t recommend off shore brokers just trade US brokers if your from the US, simple UPDATE, I had to pay the fees to withdraw my own money but I reached out to support and they threw me $500 trading credit, thing is I have to add more money just to use it, not a bad experience just wish it wasn’t as many problems! ANOTHER UPDATE : Customer Service is so Weak on this broker, I added the money to start trading again and they really just left me ghosted for hours and still on going just to give you minimal responses on the SAME issue, I still can’t even transfer my money and the Lady “Maria” said the issue would be fix by market open today, FYI it’s 6 hours after market open LMAO, Come on man let’s lock in Genesis, why you not allowing us to make money?"
"I am having serious transfer problems and issues with promos that were supposed to be available. Very late customer service responses i hope they can get better with this in the future."
"I’m currently trying to get in touch with a live person my transfer from my wallet does not show in my account it shows a negative balance but it should have the deposit o transferred. It would be great if I could find a number for the platform because. I’ve been sitting in the chat for hours waiting on a live team member to show up. This is very frustrating."
"I have been trying to contact Genesis Support about a manual review for my deposit because I sent my money to a former request address. They have not contacted me back yet and it's been almost a week. Wonder when they will contact me back?"
"Marina was super helpful! Worked very quickly to resolve my issue and got me taken care of on the first try. Very knowledgeable and great communication skills!"
"Maria was extremely helpful and replied very fast! Service went over and beyond, thank you genesisfx"
"Genesis really helped me on an urgent matter and I am completely grateful and will continue to be a member! Thank you Marina!!"
"Best broker out there! Customer service responds within a timely manner, and they make it easy to open an account. Also, they offer referral service, for extra money in your account. You can all receive bonus credits added to your account to trade with. Another thing I'm happy about is the profit & loss calendar 📅 💰🫱🏾🫲🏼"
"Maria was awesome she helped me with an internal transfer that I needed assistance with."
"This Broker has one of the fastest deposit & withdrawal delivery I’ve ever witnessed. Customer support is phenomenal, & Genesis team member Kelsc is Truly Amazing on how fast she Expedites Clients needs !"
"I had a very disappointing experience with GenesisFX Markets. After I made profits and requested a withdrawal, my withdrawal remained pending, was canceled, and my account was repeatedly placed under review. Customer support initially responded, but now they no longer reply to my emails, WhatsApp messages, or phone calls. I’ve tried contacting them through multiple channels without getting a clear explanation or resolution. If you’re considering using this broker, be aware that this was my personal experience."
"fast withdrawal! fast transfer! Great broker. Kelsc With the team is amazing"
"This broker is nothing more than an elaborate scam. They pay influencer's to promote the broker in exchange for commissions. They won’t let you withdraw any big amounts of money. When confronted on trust Pilot, they will copy and paste the same generic answer saying “we performed a check of our system, but unfortunately, we have been unable to locate any client account or pending withdrawal request matching the name provided” SCAM SCAM SCAM, STAY AWAY"
"Had the pleasure of getting assistance from Marina while setting my account up. Very responsive, made it a smooth process and now I’m up and running ready to go live."
"Marina Genisis was quick to respond to my message and accommodate my needs. The support is great, fast, and responsive. I don’t feel like I have to wait an eternity for a support response."
"The email supprt is very helpful, Marina was a quick response and resolved my issues no hassle."
"Ms.Marina helped me get my account verified same day very fast and was very helpful always ask for her!🙂"
