Golf Swing Systems are the 'Golf Practice People' who will help you professionally with your golf simulator and teaching aid needs as well as the facilities to house them. As part of our service we also provide the technical support and installations for golf swing rooms for both amateurs and professionals and our Clients include many of the leading golf clubs in the country. Golf Swing Systems are also able to design, erect and fit out any garden cabin or external structure that can be used for family entertainment combined with golf simulation. Our systems allow for the projection of films, TV and sporting events directly onto the screen allowing your room to be multi-functional whether for home or business use. We are the first port of call for many professionals, golf clubs and amateurs as we enjoy a reputation for giving honest advice best suited to our customers needs, who as a result come back to us time and time again.See more
Recently purchased an item from GSS (1st time customer) after being let down spectacularly by another company. Contacted GSS re delivery date and was passed through to Tracey who provided the information I wanted.. Sure enough the item arrived by mid-day on the day promised, well packaged and fit for use straight away. Good courteous service - pleasure to deal with!
I don't write many reviews, and I like to think I am understanding and realistic. But the service I have received in relation to answering questions about an order and chasing up delivery has been extremely poor, including their use of a 3rd party "overflow answering service" when they can't answer themselves -- which seems most of the time. I am interested to see other reviewers have had a similar experience. Promising next day delivery is not just about the speed of delivery but ensuring you will be available to receive the goods. They don't provide any way of tracking, so the customer is then stuck in a loop of GSS and their 3rd party. Very unsatisfactory. Potential customers might want to bear this in mind. Not a patch on Amazon’s customer service, though I admit they are very good at bombarding you with follow up marketing emails!
When buying a launch monitor I needed advice on the tech hardware setup and received great advice from Alex before purchase. I ordered a flightscope monitor through Golf Swing Systems online which arrived promptly and well packaged. On first use I noticed a significant manufacturing fault (unlucky with the sealed unit) and immediately contacted the team at GSS. Having been assisted by Alex previously, for continuity I was directed to Alex again who apologised for the inconvenience on behalf of flightscope and sorted a replacement until. Everyone was nice to deal with, helpful and totally great when sorting out a warranty issue that was not of their creating.
Incredible customer service! I have been a nightmare customer, dithering over which Orange Whip to buy - with multiple returns and re-deliveries. Tracey Thistleton has been extraordinary. If she ran the Country, we would be in a far better place! I would, without hesitation, recommend this company.
After much deliberation and considering various companies, I finally decided to purchase a golf simulator bundle from Golf Swing Systems (GSS), and I couldn't be happier with my choice! The package I received was nothing short of amazing, and the price was exceptional. Throughout the entire process, the communication regarding my order was fantastic, and the assistance I received was truly 5-star. I honestly can't recommend this company enough for anyone looking for golf simulator solutions. A special commendation goes to Tracey, the Warehouse Manager, who went above and beyond to provide outstanding help. Her dedication truly made my experience even better!
I contacted GSS after a couple of months of a product I had bought that wasn’t quite working as advertised. Without any fuss at all, Tracey who I dealt with, immediately offered me options of exchange, refund or replacement . More than that she proactively arranged collection of the product (navigating a few issues with the courier) and had my product replaced. Excellent, efficient service . Couldn’t recommend highly enough.
The warehouse manager, Tracey, made returning a large item really easy and helped me source and convenient and cheap return mechanism. Brilliant communications all through the process and an immediate refund done on return of goods. Brilliant service!
Shout-out to Tracey Thistleton. Speedy delivery by DHL. Unfortunately had to return the product but had great personable and timely exchange of communication. Great follow up regarding confirmation of receipt of the item.
I had a problem With a product with was my fault contacted support,it was sorted within 24 hours and new part on the way, great service have used a few times and will continue to use.
Fantastic fast & friendly service.
Golf Swing Systems offers decent support, and Tracey stands out for her helpfulness. While their delivery and returns process are impressive, product durability and consistency may vary. Communication is good, but improvements in reliability could make the experience better. Still, a professional company overall that seems committed to customer satisfaction. Worth considering.
Tracey, the Warehouse Manager is excellent, she sorted out my product queries immediately and very professionally. Unfortunately the product wasn’t quite right for me, but Tracey sorted it all out so efficiently. I would not hesitate to use Golf Swing Systems again and would recommend them 100%.
I recently bought a launch monitor for my sim from the guys at GSS. I had an issue with the unit (manufacturer issue). I dealt with Alex and Tracey, absolutely top class customer service. I had a replacement unit to my door within a day. You can really tell how good a company is when the customer has an issue, most companies are great until they get your cash and then are very slow to respond etc. when you raise a complaint. I felt Alex was genuinely going out of his way to make sure I was happy with my purchase and didn’t try fob me off when I raised concerns. Tracey was really efficient and had my old unit picked up and new unit delivered within a day. I’m delighted with my purchase now and look forward to dealing with GSS again as I continue to build out my sim room!
Great product, even better service. Super happy with the products received (foam squares, premium screen and hitting matt) I had an issue with the screen and they sent out a new one without any argument or delay at no charge. Surprising to find a honest company now days.
Due to personal circumstances I had to cancel our order after dispatch of my equipment had already taken place. I contacted the company to inform them and they were incredibly helpful and understanding. I have to give utmost thanks to the Warehouse Manager, Tracey Thistleton who kept me updated throughout the process. Tracey you’re a real asset to the company and I thank you for all of your help. I hope to order from Golf Swing Systems again in future when we are able to.
Alex and the team from Golf Swing Systems have been brilliant. They have given us genuine advice and held our hand throughout the whole process. Having tried out all the different systems we eventually decided we had no alternative than to go for the Trackman IO system. The accuracy of the information and the sense of realism is like nothing else I have ever experienced in an indoor simulator. I have a fair amount of experience as I have been a professional for over fifty years. We use the studio to film for YouTube and the reaction from our audience has been outstanding with the first few videos getting more than four times the number of views of our typical output. I think this is because the viewer can see what is really happening not just relying on what they are being told. Beside this our team at Easiest Swing are struggling to get any work done as we find ourselves spending hours in the simulator just having a brilliant time!! Having never been a fan of indoor simulators in the past, you can take this as a very genuine review and so if you are considering purchasing a system talk to Alex he will take you through all the options and allow you to find the system that fits your needs and budget best.
I bought the Speed Radar and stacker system from Golf Swing Systems. Great product. Quick and efficient delivery. I then smashed the radar when I was practicing (doh!). I contacted them and Tracey and the team responded really quickly with a replacement product at a very sensible price, delivered very quickly with personalised updates. Great service. Up there with Apple!
I enquired about a golf mat and how to best build a frame for it. Ollie was really helpful and gave me excellent advice. He also went thru the pros and cons of the various options they had. I then went to their site to order and ended up buying extra products. Tracey then kept me updated with delivery the next day. All in all a great team.
I ordered a Garmin R10 on Wednesday evening [2/10/24] and within 36 hours it has been delivered to me at my home address in Scotland. Incredible speed of delivery and which was accompanied by an email update from GSS in advance of it being delivered!!! I also didn't apply for the introductory 5% discount at time of ordering, but GSS, without any obligation whatsoever on their part, have proceeded to retrospectively provide me with a refund. Amazing customer service and in particular a big thanks to Tracey for her support.
After directly selling me a new golf net their support has been second to none. Once it was damaged by the wind and they quickly worked with the manufacturer to source new parts and have them posted next day at a reasonable cost. More recently a replaced net failed after just a few months and once I sent evidence of this and contacted them, they liaised with the manufacturer and got another one delivered to me next day free of charge! Their support is always attentive and willing to help. Especially Tracey! 👍 Will definitely be using them again in the future.
