Based on 37 verified reports, this firm maintains a 54% trust rating within the Saving Traders community.
Here at Harris and James, we are passionate about quality and sustainability. For us, quality trumps quantity. So, rather than buying bulk processed chocolate - which is often of a lower quality - we make small batch chocolate with beans sourced directly from farms and cooperatives around the globe. We take great pride in crafting our beans to create quality single-origin chocolate to use throughout our range of quality chocolates. Whether you’re looking to sample something new or reconnect with an old favourite chocolate, we have a wide range of bespoke options for all tastes. Our hand selected, luxury boxed chocolates are an ideal gift or memento from the Sunrise Coast. For winter warmers, our freshly roasted coffees, soul-warming hot chocolates and cream-filled white varieties unleash intense flavours, which are a staple of Harris & James. We are very excited and proud to bring the best that chocolate and coffee has to offer.See more
"I became interested in Harris & James when a close friend included a bar of their chocolate in a Christmas present last year. Having never heard of them I decided to take a look at their website and then placed an order which was delivered within a couple of days. This was then followed up by my Son surprising me for my birthday with a chance to visit the factory and make my own chocolate bars. This is something which I hadn't even heard of being offered anywhere else and I recommend it as it was an insight into how this delicious end product is brought together explained fully by Jack. We were given a very interesting little talk by Jack who obviously was very enthusiastic and loved his job, and I got to feel that quality is a priority for this Company and with a different way of going about things to supply their product to their customer. We then got down to choosing either milk or 55% dark chocolate or both plus 3 lots of flavours and on a special tray provided, assembled the 3 bars. Jack was very keen to help us get the best out of our experience and we had some fun getting there. Next step was to have our chocolate put into a cooler for 15 minutes after which we saw the end product, something I had made which was good enough to give as a gift. Their small restaurant was very busy serving lunch, or just beautiful cakes and coffee which smelt good and tasted even better. Altogether a very nice gift and something to come away with which was all your own work. Try it! it's a win! win situation."
"I discovered Harris and James whilst holidaying in Southwold. Wow, it's fabulous. No bitter after taste, smooth, tasty and great flavors. I've since ordered a few chocolate bar selections and from ordering to delivery, first class fast service. This is in my opinion, the best chocolate company around! Love it!"
"Absolutely loved our visit to Harris and James! The creativity behind their chocolates is incredible, and everything is beautifully presented. Their coffee was excellent, and the selection of chocolates is amazing—there’s something for everyone. The chocolate factory experience was a real highlight, giving us a fun insight into how everything is made. Such a unique place with friendly staff and delicious treats. Highly recommend a visit!"
"I just wanted to say how disappointed I was with these chocolates. The sticky toffee pudding tasted like cheap fudge and was much too sweet and the coffee chocolates didn't taste of coffee at all. I have now read your reviews on Trustpilot (I appreciate that the low star rating is unfair because of the confusion with another unrelated company) and see I am not alone in not enjoying them. I have now discarded them all and will look for a different chocolate maker. Addendum: The company has now very kindly and promptly refunded my purchase. Thank you very much."
"No items received!! Bombarded with daily advertising. No reply to numerous mails asking where is my order. A complete sham."
"Would give zero if possible AVOID at all costs - it is a scam! PLEASE AVOID! Items don't arrive, company don't respond"
"Used to be the most amazing ice cream ever. last few visits something has changed with the flavour of all the ice creams. Raised it direct with them twice and they said they would investigate but never came back. Ice creams now lack any flavour and chocolate tastes as if the milk is off.. most probably all watered down now. lost a regular"
"Oh dear. So looked forward to my luxury Coffee Chocolate Bar. The texture is dreadful. Gritty. I don't post reviews often but this is not what you expect, especially when it's so expensive. I bought some chocolate covered fudge recently too. The chocolate was OK but the fudge was nothing to write home about. I am all for local firms and family businesses but at this price the quality, texture and flavour have to be better. Stick to your milk chocolate biscuits, they're OK. The fact you have a very poor 2.7 rating on here - your customers are telling you something. Please listen."
"For a chocolate box that costs 26 pounds its very dissapointing. The chocolates taste cheap overly sweat and not really thought through. It made me wounder if someone was drop shipping them to make some money. They also state on their website that they pay a fair price for the beans then proove it by getting fair trade certified."
"Purchased 50 Luxury Easter Eggs for our workplace. Experienced fantastic customer service from Julie. All eggs were carefully packed and delivered with great care. The chocolate treats were delicious and thoroughly enjoyed by everyone. We will definitely be ordering again! Thank you :)"
"If you are looking for extremely quality chocolates look no further than this company. The salted caramel selection is the ultimate choice. We are in love with the twelve selection , we have a box every week it’s the only choice. I can’t recommend them enough, you can order direct on their website or Amazon 5⭐️"
"I don't like to leave bad reviews of small independents but my partner treated me to Harris and James 70% dark chocolate and it tastes of vinegar and is inedible. It was a set of 4 bars. I only like dark chocolate and like to try different ones but chocolate tasting of vinegar is a first for me, and indicates something went badly wrong in the bean to bar process. Furthermore, I emailed them with a batch number as I suspect this cannot be unique to these bars but a whole batch issue, and I have had zero response. So the customer service is also atrocious and would indicate they simply do not care how many vinegary tasting bars they put out there. Avoid. There are many much nicer small independent chocolate producers out there who do care. I won't be buying Harris and James again."
"A great experience to celebrate my grandsons birthday. Esme was a wonderful host - knowledgeable, helpful and amusing. We all enjoyed ourselves and will certainly recommend this experience to others."
"I received a box of Great British Puddings as a present recently. The chocolate shell is incredibly thick - marking them immediately as cheap and low quality - and the flavours were practically nonexistent. It felt like they were trying to emulate the flavours and style of either Hotel Chocolat or Lily O'Brien and failing miserably on both counts."
"First time trying. Gift of 12 dessert chocs ... tasted cheap and nasty ... found out they cost £15 !! ... don't waste your money !! Stick to hotel chocolat or a few tubs of Roses !!"
"Probably the worst chocolate I've ever eaten. Had the Harris & James Great British Puddings and wish I hadn't. There are just 3 chocolate puddings, despite each pack containing 12, so you get 4 x each pudding. Each of the 3 puddings was a really poor representation of the pudding (Eaton Mess, Sticky Toffee and Trifle). Won't ever buy these."
"For the second time, I've been given Harris and James coffee as a present and found it to be the most insipid and flavourless coffee I've ever tasted. When the caffetiere was emptied, it was like a pile of gravel landing in the sink. The beans had barely been ground at all so no wonder no flavour came out! We ground it more ourselves after that but it's still not as flavoursome as Morrison's House Blend 3* Really poor when it's very expensive. I'd never buy it myself after x2 of the same experience."
"I recently purchased Harris and James Caramilized White chocolate and am sorry to say( despite the price tag of £4.99 for 86g) it was the most bland chocolate I’ve ever tasted. The very slightest of caramel taste . Will not purchase again. What a disappointment."
"This is one of the worse quality and it tastes like something not really ethical like something I can not say or describe which can be perfect to say Shitttttty taste with questionable fine granules in the so called chocolate paste ( Soft chocolate inner layer and under the hard outer layer of chocolate ) as they were like two layers and the taste makes me remember something not pleasant should not be in the taste of the chocolate !! My experience regarding two kinds of products one like little chocolates called the cafe and there was like imitation to coffee beans on the top and the other kind was the like biscuits two flavours covered with chocolate and the taste unpleasant at all and very shocking ! The taste like pharmacy pills with goat taste very bad taste !!"
"Harris and James dark chocolate. I gota bit of 'the bright, fruity notes, subtle hints of sweet spice, and a smooth, lingering finish' but just the vaguest hint of chocolate? For a bar that costs the best part of 5quid and is not even 100g not good enough. For a chocolate lover it's on a par with supermarket own brand. Yes very disappointed."
