
Based on 308 verified reports, this firm maintains a 86% trust rating within the Saving Traders community.
Manufacturer of JCB power tools, power tool accessories and hand tools.
"Quality stand which gives you confidence it will hold the car solid. Like the extra safety pin as well . Quick delivery from order and a proper service"
"The machine itself is strong, sturdy. However, after only 3 hours of use the drive belts were shredded. I have no idea where to get replacements nor how to fit them, all a bit disappointing."
"Ekasy to use and very helpful"
"Ordering and delivery was easy, would have been made better if they could have brought it further on the drive rather than kerbside as it’s a heavy bit of kit. Product is amazing though does the job perfectly"
"Edited My issue has been resolved smoothly by one of the team member thank you.... --------- The provider they are dealing called Shop has very poor services. They deliver the damaged boxes with poor packaging where product almost looks like copy of original product, I really doubt they are original unless I buy from JCB store. When you return they charge you back 5% delievry fee which is quite annoying, they don't charge only when the product has manaufacturinf defects. They are quite annoying and their chatbot people are too. No proper communication with customer."
"Prompt delivery, breaker been very useful and effective to use"
"Good price, fast delivery and as described - what more can I say"
"Web site is easy to use we had quick delivery and the tools we ordered are great quality a good experience"

"The two most recent batteries I bought for my JCB tools have failed miserably after only light use for less than 12 months. OK it's down to me to get this sorted out under warrenty, but it's going to be a time consuming hassle, and to me there's a failure of quality control somewhere in JCB Tools Update, to be fair JCB customer care contacted me promptly to deal with and resolve the matter so on that basis I'd rate theoir after sales service first class"
"Great tool. Better than expected."
"Very fast posted and very happy with the item"
"Ordered two drill bits. Only one was delivered. Contacted JCB Sales by email. Poor initial response that needed to wait for warehouse response, then heard nothing for quite a while. Another email follow up, requesting cancellation of whole order and a refund. Finally an email stating 2nd drill bit was shipped and eventually delivered a few days later."
"Delivery service was appalling Falsely stating they came to deliver When they didn't My daughter waited all day Four days wasted due to the incompetence of the courier company"
"Good quality shovel. Good price. Quick dispatch"
"Spent nearly £1k on a woodchipper which stopped working after a few minutes of use and won't start again."
"Easy to choose what I wanted to make up my package. Simple ways to pay. Well packaged and delivered promptly. The price was great too."
"Excellent piece of kit. Easy to use. Incredibly sturdy. Great for using in confined spaces as well."
"The jigsaw had the wrong connection and I could only use it by taking the plug from my food processor The blade angle could not be set at ninety degrees making it impossible to cut square edges The angle of rake of the blade was such that the extreme end of the blade was always the first point of contact with the workpiece, making the jigsaw unusable However, the seller arranged collection and a full refund, so one star!"