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CUSTOMER SERVICE AT LAZARD UK ASSET MANAGEMENT HAS DECLINED SIGNIFICANTLY IN THE RECENT PAST. TRYING TO GET INFORMATION ABOUT A FUND, ONE CALLS A HELP LINE, THE INDIVIDUAL AT THE OTHER END DOESN’T HAVE ANY INFORMATION ON YOUR QUERY BUT ASKS YOU TO WRITE AN EMAIL. ONCE SUBMITTED, THE RESPONSE TO THE EMAIL FROM LAZARD SAYS TO CALL A PHONE NUMBER WHERE A LAZARD RECEPTIONIST ANSWERS THE CALL WHO KNOWS EVEN LESS AND CAN’T EXPLAIN WHY HER NUMBER WOULD HAVE BEEN GIVEN IN THE FIRST PLACE. LEAVING MESSAGES ASKING FOR CALL BACKS ARE ALSO IGNORED. CUSTOMER SERVICE MATTERS WHEN MANAGING ONE’S MONEY. MY EXPERIENCE AT HARGREAVES HAS BEEN MUCH MORE POSITIVE. SERIOUSLY CONSIDERING MOVING MY MONEY OUT OF LAZARD ASSET MANAGEMENT AS IT DOESN’T SEEM ITS CUSTOMER SUPPORT STRUCTURE OR PERSONNEL ARE FIT FOR PURPOSE IN ITS CURRENT STATE.
