Massage Tools

"Easy shipping, wonderful product! Basically plug n play. I like it more than the Earthlites they have at work, and I’m not joking! They’re constantly replacing the controllers!"

"This is my first electric table. So far it is wonderful. I choose the white glove delivery option and every thing when will all I do was open the door and the delivery people took care of the rest."

"I've been in practice for over 20 years and I decided to upgrade my table. I really wanted to get a table that would give me the most options for clients without breaking the bank. To be truthful I shopped around for a few months. I checked the big names in the industry, and I was shocked at the cost. For the same features that this wonderful table has, the other guys wanted well over double. So for me it was a easy choice to give this a try. When I was going through the ordering process I was asking questions in their chat feature. They were beyond helpful and informative. They really made me feel at ease and confident in my choice. I had it delivered and paid a local moving company to move it into my room, I was unable to use the wheels to get it into the room since it needed to go up some stairs. I've been using the table for about 2 months now, so I feel that I can give it an accurate review. First of all the esthetic of the table is so nice. It's very sleek and looks professional. The padding is great! It's super soft. I still put an additional foam topper on it since I'm more of a deep tissue therapist. I did that for 2 reasons, one: to provide my clients extra comfort, and second: to help extend the life of the tables covering. Second the controls and table function. The controls couldn't be easier. I wanted the fully electric lifts not only for the height of the table but for the back and knee lifts. I had a pneumatic lift for the back and knees before, but as I age I knew that was going to be a challenge to keep up with. The foot pedal is so well made. It's very sturdy compared to the big name companies. The controller for the lifts hang neatly under the table with easy access, but keeps it out of the way when not in use. The movements are fairly quiet, but it's not a whisper drive like some companies have. But honestly when I asked my clients about it, none of them said that the sound was disturbing or too loud. They all said the comfort of the table and the customizable lift for the back and knees far outweighed the noise. Third, the overall experience for use from my perspective. I absolutely need a hydraulic table, using a static height table is killer on my back. The lift is easy to use with the touch of the toe. The lift is smooth and doesn't have any unnecessary movements. When having a client in supine I have them scoot down a bit more than usual so their knees are in the appropriate position for the knee lift. I feel that when you lift the back and knees it gives the client the feel of zero gravity. It cuts down on them being so dizzy when getting up. It allows for a much easier time for clients to get up when they are in a semi reclined position, or at times I'll drop the knees to more flat and lift them more to a seated position and it really helps them up much easier. The only things I haven't used is the solid head pillow (I'll keep that for when I see really tall clients when in supine), and the arm rests. Finally what my clients say about it. All of my clients love the comfort of the face cradle, and the extra comfort the back and knee lifts give. They love having the option to use the arm sling that came with the table. One in particular is greatful i can get them to that seated position so they can get up easier. The only thing I have heard is that they wish it was a bit wider, but that is about it. It's the width of a standard table, my old one was extra wide. Overall the last 2 months of using this table has elevated my practice and clients have been so pleased. It's also cut down on how much I have to use my back when I use to use the pneumatic lifts, now it's just a touch of a button. If you find yourself looking for a new table, I highly recommend this one. Honestly in my opinion this table was the best purchase I've ever made for my practice."

"Recently, after I saw the Massage Tools website showing the E2 Stationary Heating Unit was "in Stock and delivery on 4/29", I ordered an E2 on 4/23/25 from the Massage Tools with Price $875.25 plus shipping $58.86 with total charge $934.11. I did not receive any information regarding shipping or tracking# from the company until I called the customer service on 4/28/25. The manager in the Massage Tools said that the E2 was out of stock and the order would be “back order” and he could not estimate the available date. Since the E2 is urgent need, based on the manager’s advice, I have to cancel the order, but later on the company charged me about $94 with no reason. I would like to have all Massage Tools potential customers’ comments: What is the goodwill and reputation with this company? After several phone calls, the company agreed that was their mistake and refund full amount back."

"Well do not order unless you have unlimited time. They will give you an estimated date which is what I based it off of. I had to call them the day before to see if it was coming and of course it wasn't. Zero communication on that. It came in 10 days later so I had to cancel clients and lost more money. Then I paid hundreds extra for white glove delivery because there are two flights of stairs. They sent ONE person so I had to help him get it up the stairs anyways. Order your table off Amazon and just pay your friends to help. Such a waste of money. And of course every time I call they say they are waiting to hear from the third party business. Interesting, it's been weeks since then. They will give you the run around and not refund when they did something wrong. Would not recommend. Really disappointed in the customer service."

"I absolutely LOVE this table! The delivery and set up was pain free. The motor is quiet and the table can be maneuvered with ease. I highly recommend this purchase to anyone looking for a comfortable but uncomplicated table."

"The machine arrived with all parts in good condition, but the company had just updated the pieces to a newer, more sturdy model with different accessories. I wouldn't have minded much, but it was different than the picture of the machine I ordered online, and perhaps because the company had just recently updated (within the last week per my customer service correspondence), it also arrived without an instruction manual to put it together (the pieces were different than the model in the picture). I couldn't find any manuals online myself for this model, but customer service let me know what was up and sent me an email attachment with the correct assembly manual. I would assume they've corrected and updated these issues in the last week. If so, highly recommend this machine should work for my clinic for a good decade at least."

"Perfect replacement. It works exactly like the old one plus has an extra locking feature. Plus the customer service was awesome."

"Works very well to fit whatever position is needed for patient comfort. We use it more as a table than a chair. Ordered the white glove service and it was unpacked and set up for me. Great customer service. Would purchase again from them."

"Great chair and worth the money As someone who spends long hours working with patients, having a chair that can be easily adjusted to fit my needs has made a big difference. This chair is incredibly versatile, with smooth and easy-to-use adjustments for both height and tilt. I will say it takes some patience as it is slow in its movements. However if you need to sit someone completely upright for precision tasks or lean back for comfort, you can easily find the perfect position without hassle and the rotation is a game changer. I plan on buying another in the future for our other treatment room."

"Electric Chair - Elevate the client experience with luxury! Excellent quality, smooth operation, superior comfort, seamless delivery and easy assembly! Highly Recommend✨"

"Purchased the treatment chairs 6 months ago and the quality of the chairs are amazing. They are used everyday constantly and there still is no sign of wear"

"My patients and nail salon clients have been absolutely loving these chairs. They are so comfortable to sit in. They are easy to get into and out of and the adjustable positioning allows for maximum comfort. And, on top of all the ways in which they function well, they are aesthetically gorgeous!"

"Terrible company. I ordered a massage table that was delivered to a distributor that is fraudulent. The distributor never answers the phone, lie and document nothing and tell them I canceled delivery. I Tried working with the company for a refund and they refused because the table needed to be returned. I have no control over their distributor. I lost several days of work waiting for delivery that never happened. I sent them the reviews of the distributor that verifies how bad they are shows others have the same problem with them. There only answer was to continue delivering the table with the same company or a refund when returned minus shipping. I can’t control the distributor and they don’t stand behind their distributors so I ended up having to call my bank to file a claim. These people do not care about you. Don’t use them. I’m also alerting AMTA, ABMP and massage boards so others don’t lose thousands of dollars in missed work and fighting these guys. UPDATE: 2/25/25 The company finally responded once I put a claim in with my bank and found another carrier to deliver the table; only refunded me $200 in shipping even though I paid $595 for white glove shipping & delivery, so glad this ordeal is over."

"Date of order June 22, 2024, date of initial review July 15, 2024. I placed order #72101 on the 22nd, card was immediately charged, 1 corresponding email acknowledging the order, then silence. I contacted CS on the 26th for an update, responses said awaiting fulfillment. I haven't heard a peep or seen any change in the order status. In the meantime, I ordered the same patient cards from the manufacturer and received them. I will update this review if there is a change in status, even if it means contacting my CC company. ****Update 07/31/2024**** After multiple emails, Massage Tools refunded the order. Still not happy with the initial handling of the order, but ultimately they resolved the issue by canceling the order and refunding the money. They have been polite and courteous and have sent numerous emails requesting that I update my review and ultimately, to delete it. If they had put this much effort into the handling of the order and keeping me apprised of the situation, they would have received a more favorable review or no negative review at all. It's apparent that they are more concerned about their "reputation/online review" than they are in actually handling orders promptly and keeping the customer abreast of the situation. Their initial lack of information led directly to the original review."

"Gorgeous chair Loved the color and delivery was good."

"Best Massage table.I purchased this massage table for my office. it's so comfortable that our patients loves it. I would highly recommend this item for any Massage therapy or rehab offices."

"Upgrading my table was an investment I knew I needed to make for my own health/biomechanics, as well as the comfort of my physical therapy clients. Massage Tools website was incredibly easy to navigate and included demonstration videos that showed the table in use. Talking with a fellow practitioner over the phone about my needs and receiving their guidance was exactly what I needed to feel confident in my table selection. The table was made to order and shipped to my clinic. From start to finish, the entire process of working with Massage Tools was easy, supportive, and enjoyable! My clients compliment the comfort of my new table daily! I highly recommend working with Massage Tools to find the table of your dreams!"

"Title: Earthlite - Deluxe Stationary Paper Roll Holder Product Review: Good table paper holder This addition to the table. It allows me to use table paper up to 21 in. Easy to install and well made. If you need table paper this is a good answer."