Matco Tools

"The absolute worst customer service for any tool company I have ever dealt with in my 40 years of business. Most of their tools are compatible with harbor freight. They do have some good phenumatic tools but not many and getting them covered for warranty can take an act of God. Calling customer service is another waste of breath because they do not return calls or follow up. This once was a decent company back in the 80’s but they have gone to hell. Our tool rep. turned to be completely worthless and lost both trucks over a year ago and we have never got another. Snap On has the best service and the best tools by far there is no comparison."

"I bought a brand new tool box from Matco 6 or 7 months ago, the tool box is this years model for 20000 dollars, upon delivery we (the matco man and I and a co worker found damage on the brand new tool box, they swore it would be fixed or replaced, here we are months or more later and nothing has been done, I stopped payment on the tool box and refuse to give them another dime until they resolve this issue, ITS A BRAND NEW TOOL BOX, they said they were replacing the box several times but nothing is ever done, I told them just come get the thing and dont put it on my credit report lets just call it even, they refuse to pick it up and now its on my credit report, I cant really afford to get my lawyer involved but I will if needed, I talked to the Matco district manager and he was suppose to help get this resolved, he stated to the Distributor that he cant get ahold of me but I have that conversation recored on RECMYCALLS on my phone, so he lied which isnt very comforting, Customer service calls me on the daily as if they dont know whats going on, I want them to leave me alone and I want the derogatory marks removed from my credit report, it is not my fault that they wont stand behind thier product. This tool box shocks you when you touch it, the lock is screwed up,(the matco distributor replaced the lock with a used red lock) but the used lock is red and my box is purple, the RGB light is inop, all this was recoreded with 2 different Matco Distributors, its not right that they sell me a Volkswagon and expect me to pay Lamdo prices, replace the tool box or repair it, do the right thing as Im paying 20,000 for this thing and its not right at all that they wont do anything to resolve the situation. Again this is a brand new tool box, I ordered this tool box Once the box is replaced I will gladly reume payments on this box, but they need to do thier job and make it so I can use this box, Im not paying for somthing I can not use when its brand new and does not operate as designed"

"Austin and John Brennan are terrible Matco reps don’t have 10 mm sockets don’t have 8 mm sockets and ratchet rebuild kits have to be ordered. Seems like the whole truck has irrelevant tools no one needs just wants. No real support with these reps in west palm beach stay away. Go with Tony from tool nation he’s been a snap on Matco tool rep he still can fix snap on-Matco whatever you need he doesn’t take advantage of you."

"be careful when buying Matco diagnostic. Their support is terrible. One hand doesn't know what the other is doing!!!!!"

"Terrible service, rude phone operators, or are not understanding to situations concerning finance. They come off aggressive and not caring. This is my last time shopping with them."

"This company is owned by a Fortune 500. They must have slashed their budget starting with customer service, if there is one. Never had any problems with buying tools and never needed assistance. Been at it all week trying to get help with a bubble flare adapter for a kit I have. I want this part as well as several other tools on the site. I get right to the kit and click support and every piece in the kit has a part number and description, but it won’t recognize anything I enter related to the part. As soon as you call, you hear the “we’re experiencing longer wait times than usual” , no matter what day or time. Then at around 15 min. that message gets more frequent and then I’m told “sorry, there’s no one here to help you” and the call ends. I emailed and got a response in two days telling me that the part is listed in his computer. Also, what time he is in the next day so he could help me. I responded to the email that I just need to know what to enter for recognition so I could complete my order. Didn’t get a response in two days, but I had called a half hour after his stated time and got the phone dump. I think he needs to go on the company’s site to see if it works. So here we are, after day four and no other response. Looks like my project car will be down until I buy a kit from Mac or Snap On."

"Matco Tools has the worst customer service ever. I cancelled a backordered item and was then double charged for a duplicate item I didn't even didn't order. I have spent hours trying to call customer service and they have never answered the phone, but they sure answer the order line if you want to place an order. I have requested a phone call several time and they will not call me. I would avoid Matco tools."

"made weekly payments on the tool truck that equaled 120 dollars on a loan. loan payment amount was 118 dollars a month matco said i was a month behind my credit score dropped over 80 points paid the loan off when i called customer service the man i talked too was being a smart ass I will never buy from them again i will go with snap-on or cornwell from now on they are a very crooked company"

"I will never buy tools from them again. So when you sent your tools in to get fixed or replaced, they tell you that it's a franchise problem. And will not replace or fix your tools. They are the worst company I have ever used. Im now out the money and tools. Please don't use this company they will steal"

"I have bought matco tools for the last 8 yrs not buying from other tool trucks. I have purchased a lot of stuff over the years. I work in Mt. Juliet tenn and lost the matco dealer at the shop I am at. I have broken tools and have no way of getting them replaced or repaired. It's a joke. This happens a little with matco. I have lights u where on your head one is broken and the other will only last about an hr now charged. The ones that matco carries is junk. I wish someone made a freaking light that was bright and easy to hang so u can use effectively. The magnets r shitty and most have no hook. This is a joke."

"matcotools truck on the freeway in henderson nv exiting college dr would not let me in when i was trying to switch to the exit lane and almost forced me and my autistic child to crash!!! i honked at him since we could have DIED and he started to slam on his brakes and went even slower!! AGAIN trying to force a accident!!! license plate: 57F 466. i want a manager to call me immediately, this is unacceptable! i followed him and he went it looked like to his home since he smiled and laughed at me in the garage while i took pictures. i have photos of his truck and him. tall white male in brown shorts, sunglasses, and a short sleeved dark blue or black shirt. im outraged your company is endangering the lives of children and i will tell everyone!!! ive been told to file a police report, absolutely disgusting he laughs when my child and i could have been dead today just sad"

"Matcos student tech support that you call or email and talk with is lazy and doesnt want to work. If you ever ask for help good luck she will dump responsibility on someone else, and the person matco has representing them at our college is lazy also. It seems matco cant keep up with there customers. Very poor customer service in ohio corp office."

"Was billed and paid for item Matco stated was a 3rd party seller for them. Have never received item and Matco claims they do not know tracking or how to handle. It is a part sold through Matco and they will not help. Simply terrible service. Had to file a claim through credit card. Will never buy another Matco product."

"Truck partially blocking 1 of the Clarksville, TN suite entrances on Wilma Rudolph Blvd 12/14/23. I can also provide picture proof."

"I will never buy Matco tools again. My tool truck guy was the worst and never had what I wanted. I got a tool box from him that came with broken bumpers and after a year or two they never got replaced and he now quit. My tool truck guy also paid late and hurt my credit all the while he was serving us. I fell behind by a few hundred dollars and they threatened to send me to court. T hey also would not work with me to setup a fair plan to not continue to hurt my credit. they would only do it for more than i could pay in order to set up a plan. SO now I only pay around 200 a month but it isnt enough and they continue to mark my credit every month I dont pay back around 20 dollars more. Words company ever."

"terrible online store. No Canada listed for shipping. Log into find a dealer nothing. But i talked to a dealer in a truck at strip mall and he said he cant just come sell me tools i have to go thru on line. I think either the liberals or Canada post must have bought matco for them to be this bad at business"

"I HAVE BEEN A TRUE MATCO CUSTOMER FOR MANY YEARS. BUT I RECENTLY NEEDED A TOOL REPLACED AND WE DO NOT HAVE A MATCO DEALER IN MY AREA. WE HAD ONE BUT HE FELL OFF THE FACE OF THE EARTH AND NEVER TOLLD US HE WAS RETIRING. I CALL MATCO HEAD QUARTERS IN STOW OHIO. I WAS TOLD THAT THERE WAS NO TOOL DEALER IN MY AREA AND THEY COULD NOT DO ANYTHING FOR ME. SO I WAS ADVISED IF I WANTED THE TOOLS REPLACED I COULD BRING THEM TO HEAD QUARTERS AND THEY WOULD TAKE A LOOK AT THEM. I GUESS MATCO DOES NOT WANT MY BUSINESS ANYMORE SEEING HOW I HAVE PURCHASED OVER 40K OVER 20 YEARS. SO MATCO CAN SHOVE IT UP THERE DUPA."

"I purchased a tool box in 2018 and have set up automatic weekly withdraws from my checking account, it is now 2023 and today I received a credit alert for 3 months past due. I received NO phone call from Matco stated there is a problem with my payment. I contacted the company and they stated 'my bank stopped paying in May'. I contacted my bank and the last payment request was made on 5/1/2023. My bank also shows NO payment denials (so I'm confused). I have also verified my debit card is the same number and that it has not expired. This account has been current and payments have been made since 2018. This morning I called and was told I have a 1 min. wait time, I was on hold for at least an hour. When someone did answer I let them know I wanted to make a payment to bring my account current and they took my S.S. # and disappeared, this happened 3 times. The customer service for this company is the worst I have ever dealt with in my 57 years of existence. I will NEVER purchase another Matco product."

"bought a impact for 350, 2 weeks later rep says he forgot to bill me and charges me 500. told him at that price im not interested, charged me 80 for restocking, even though i didnt agree to 500 to begin with. done with em"

"I had some things come up that prevented me from working. I called matco to try to get in a plan so I didn't get too far behind. They told me I had to be behind on my payment before we could set anything up. Now my only option is to pay $350+ on top of my monthly payment or lose my box. I tried getting ahead of this so I didn't have to stress or worry about one more thing."