Based on 40 verified reports, this firm maintains a 90% trust rating within the Saving Traders community.
Materials Market is a UK‑based digital marketplace for construction materials, created to make sourcing building materials simpler and more efficient for everyone involved in a project. Instead of ringing round multiple local suppliers to compare prices, check stock and chase delivery slots, customers can use a single online account to access a broad network of suppliers with over 1,000 branches nationwide. Our platform brings together a fragmented supply chain in one place, so builders, contractors, property professionals and serious DIYers can find the materials they need without the usual friction. Customers can browse a wide range of products - from timber, sheet materials and insulation, through to roofing, plasterboard, drylining and related accessories - all supplied by vetted builders merchants and distributors who are supported by our in‑house Supplier Team. Behind the scenes, our marketplace technology co‑ordinates pricing, allocation and delivery, helping customers line up materials and plan jobs with greater confidence. By encouraging suppliers of all sizes, from major nationals to independents, to work through a single platform, we create a strong customer proposition. Today, thousands of customers use Materials Market to keep projects moving, with new suppliers, product categories and ways to buy being added as the marketplace grows.See more
"Really good price with quick delivery and kept up to date with the whole process. Will definitely use again."
"What a lamentable story this is I have used this company since September of last year and have had over 30 deliveries but the last two or three deliveries have been absolutely shocking the most recent example was an order that was made last week that was then confirmed and a supplier was organised and then the supplier was supposed to be delivering yesterday in anticipation at that IPhoned the supplier to ask what time they anticipated delivering and was told approximately one to two pm by the time 3:30 had come round I decided to phone the supplier to find out what had happened to my order it was explained to me that the order had been taken off the lorry because "my credit limit had been exceeded" I explained to the consignor I don't have a credit limit it is materials market that has made the order and they told me to go back to them I have since logged on live chat WhatsApp and phone and I have got nowhere sadly it seems the only time these problems get resolved is when someone makes a complaint on trust pilot and I'm finding it hard to understand how they've got a 4.4 rating and if there are now credit issues with the builders merchants that they utilize that would signify much deeper problems with the company my order number is 1944-42 an update 16/6/26 16:29 no contact from the company at all via phone just a text message today 16/6/26 stating delivery will be tomorrow no explanation as to why original delivery date not met further update 17/6/26 had a very pleasant conversation with Jo who explained what had happened it was more an issue with the supplier however it still doesn’t get around the difficulties trying to contact them once there are difficulties,it was supposed to have been delivered today again no joy but this was not materials market at fault the supplier said no one was at home when there was expecting the delivery tomorrow"
"Good quick service and materials sourced at local merchants. Our road is tight and difficult to get up but driver did amazing job getting our order to our house."
"Awful company, ordered last week they took the money said delivery today. Had no contact and can't get hold of them 5 mins before it was due it said delivery Friday now IF THEY SHOW UP! Impossible to contact! And as told won't be charged until delivered but I've already been charged!"
"Excellent customer service. Hassel free service."
"Prompt easy ordering and delivery. Will use again."
"Would give ZERO stars if possible. Order did not arrive on agreed date. Fine. Lack of post sale care was shocking. I get an invoice email saying my order was delivered when it wasn’t. It is neigh on impossible to get hold of this company via phone. When I do the operator couldn’t be bothered to help and i was inconveniencing him by calling. He then lied and said I would get the order the same day. It did not arrive again. A week later and I have not heard from this company. When I call and eventually get through all I get are lies and excuses. AVOID AT ALL COSTS."
"Website was easy to navigate. Deliver was great and a huge range of products."
"Fast delivery, good value. Will use again, thanks"
"Good price. Quick delivery. Efficient updates."
"I found the website easy to use for estimating quantities of building materials I needed for my garden patio and the delivery time was impeccable. I highly recommend Materials market."
"The price the delivery man ect all good my only gripe is the delivery outlet couldn't give me a time window apart from 7am to 4pm so basically had to get up early and wait until 1.20pm when my wood arrived."
"My initial review is below, however this company dealt with my complaint so well that it is now a 5 star review! Jo has been a superstar! How customer service should be done! Shocking service. Ordered 3 gravel boards its been over a week and still nowhere to be seen. Order number 1922-64. Live chat is useless and emails go unanswered. Now dont know if the items are coming or have been cancelled and im out of pocket for a service that was terrible."
"Materials market sourced my materials and delivered on the day they said they would Great service. Good quality product at a reasonable price."
"Arrived on time .Delivery driver been very helpfull"
"Easy, efficient and most of all the right price."
"Prices are very competitive and they keep you updated on the delivery times. Excellent service."
"Smooth transaction. Excellent value with quality products and great stock availability. Our particular delivery was well packed, damage-free with a very good helpful driver."
"Overall, the experience was excellent. I ordered from Materials Market but the items were delivered by a local trusted supplier. It would have been more expensive to order directly through the local supplier. Not sure how the business model works but it worked for me."
"Delivery arrived with in the time given. Price of product was very good. Delivery driver friendly and considerate , making sure we we're happy with where to leave the grab bags . Would recommend to people. Would purchase again if needed."
