Media Markt Deutschland

"I placed an order with store pickup because the item was advertised as being available for collection today. I specifically chose this option because I needed the item today. The entire day has now passed, and it is almost 8:00 PM. I have not received a pickup confirmation, any update on the status of my order, or a response from customer service. I contacted customer service multiple times throughout the day and sent several messages asking for clarification. Despite this, I received no reply whatsoever. What is most frustrating is not even the delay itself, but the complete lack of communication. If there is a problem with the order, customers should at least be informed. Advertising a specific pickup day and then providing neither the product nor any information about the order status is unacceptable. Based on this experience, I cannot recommend ordering from MediaMarkt if you are relying on the stated pickup date. I hope MediaMarkt will review this case and improve both its communication and customer service processes. Update: Since posting this review, the situation has become even more disappointing. After spending the entire advertised pickup day waiting for a collection confirmation that never arrived, I finally received an email at around 10:00 PM informing me that the item had only just been dispatched and would likely arrive in 1–2 days. This means the item was not even send yet, so it could be available for pickup on the day Media Markt announced. What is particularly frustrating is that I contacted customer service multiple times and sent three separate messages requesting clarification, yet received no response. Instead of addressing the issue, MediaMarkt's public response to this review asks me to send yet another email and repeat all the information I have already provided. As a customer, I should not have to repeatedly chase updates and resend the same complaint through different channels. Delays can happen, but poor communication and the lack of accountability are what have made this experience so disappointing. Update (25.06, 09:00), I still do not know when my order will actually be available for collection. I have contacted customer service multiple times: sent three separate messages regarding this issue. Despite this, I still have not received a clear explanation, an apology, or a confirmed pickup date. What should have been a simple order has now become a matter that has required repeated follow-up over four days. The most frustrating aspect is no longer the delay itself, but the lack of communication and transparency"

"No progress for my ticket even after several remainders. I get same repeated AI generated responses without any resolution. Cash back offer is a BIG SCAM from mediamarkt and Saturn. Do not go for it. Meine Bestellnummer lautet: 1300033080391. Meine anfrage nummer: 260524-000908."

"Delivery time...gives you a date before ordering, after the order it changes completely... it dosent make senses"

"The support team were very patient and helpful. They can communicate in German and English really well."

"Ordered, paid and picked it up, toooo easy."

"It’s a good thing that you usually check out the customer opinion I hope it get solved"

"I bought an apple iphone 13 on march 2023 by Media Markt and bought the apple care insurance (trade square). I dropped the Iphone and the camera behind crashed on july 2025. I contacted square trade for the repair. They told me it takes 20 days and they give no replacement/ back up phone during the waiting period. The other alternative they gave me last year, was to get a refurbished phone by the time I sent my phone to repair, same day. However i had to pay 100€ for it and had to wait at home for 2 days for the exchange. Since I have to work at the office I never found a good day to plan it last year. This year (yesterday) I called them again and decided to resume the process, by paying 100€ and getting a refurbished phone the same day. They said this option doesn’t exist and I had to send for repair for 5 to 7 days. Same thing, no back up phone is available for me during the period. This is no option for someone who needs her phone every day. So I do not recommend this service. Is useless."

"It doesn't provide any guarantee and approval to its Marketplace sellers.My phone's motherboard burned in 1 year and the contact info that MediaMarkt offered were all not existing:email,no respond,phone number gave a "The phone number you are trying to call is not existing" message....And the customer service said they have nothing to do with the seller,so no service can be provided to me.Why they allow any seller with fake phone number to sell on their platform?!"

"I was looking online for a washmachine and found what I was looking for : Price 329 € ! After giving it a little consideration I wanted to order and suddnly the price was 689 € !!!!! Today, 1 day later the Price is 756 € !!! I really was chocked !! Too bad for Mediamarkt coz I ordered it now trough OTTO : same machine for 348 € !"

"The staff is always very helpful and friendly. As an english speaking resident, my Deutsch is still not great but the staff is always willing to help and they are understanding. Overall, amazing customer service. I always feel good after spending money there."

"Always had a good customer service"

"I ordered a NINJA air fryer from the MediaMarkt online store on 8 May 2026 and paid immediately by card. The confirmation promised delivery by 11 May, but my account has never shown more than “order received / in progress” – no tracking number, no carrier, no shipping confirmation. On 9 May I tried to cancel the order in every reasonable way: in person at a Berlin store, via several emails, and via a German‑speaking caller on my behalf. From that day onward I made it explicit that I did not want the product at all, only a prompt refund. Despite this, customer service kept sending the same standard messages about “refusing delivery” or “creating a return label”, which simply don’t fit a case where nothing has ever been delivered and there is no proof of dispatch. At one point an agent claimed the item had already been shipped and could no longer be cancelled, but still could not provide a tracking ID, courier name or any verifiable shipping details. As of writing, I have neither the product nor a confirmed refund, just a series of template replies that ignore my clear cancellation and my refusal of delivery. The whole process makes the online shop look disorganised and unprofessional: no working cancellation path, no transparent shipping information, and a support script that doesn’t engage with what the customer actually says. I am now having to resolve this through my payment provider, and based on this experience I would strongly caution others against relying on MediaMarkt’s online store for important purchases."

"In nearly all cases the delivery from MediaMarkt has been absolutely error free in the last decades I have used MediaMarkt. I had a delivery issue with the latest delivery and I reached out to Customer Service. This experience was very good and my issue was immediately solved - solution provided and hence a happy customer"

"- Media Markt informed me after purchase , that delivery date for my new Miehle Dryer will be agreed between transport company and me - completely wrong: Transport company wrote me immediately (after trying their telefon-hotline several times,I sent them an E-Mail) , that their agreement with Media Markt is different: Transport company will bring the dryer, when it fits into their transport schedule. - Trying to reach Media Markt online service hotline via E-Mail to change delivery date is just invain. They inform in a friendly way, that they will answer soon but no response, no chance to reach anybody"

"On 12.04.2026 I ordered a smartphone called “Doogee” from MediaMarkt Germany but the seller is Digiciel.When i received the Order,it was a breach of privacy for me because every unwanted individual can easily have access to my Simcard.I can’t use the phone where children are because even children can take away the Simcard.That same night i wrote an Email to the seller explaining the situation to them and asking them how I will return the phone back.They replied the next day that i should do a video of what i mean,which I did the same day and sent to them.They gave me the address for the return and i returned the smartphone to them.They have received the smartphone but they haven’t paid back the sum of 249,99Euro which I paid for the smartphone.I have written to MediaMarkt many times about the issue but no response. I never knew that MediaMarkt can be messing up with their customers like this.Your partner “Digiciel” has received the smartphone and you are still holding back from paying back the sum of 249,99Euro to me. Update on 29.04.2026: I received a message from Trustpilot that MediaMarkt has responded to my complain but I want to state here that it is just their automatic response built in,in their system.I have written to MediaMarkt many times through their own contact form on their App but no response.I am meant to understand that MediaMarkt and Marketplace are just working hand in hand to frustrate and dehumanize their customers. I have also chatted MediaMarkt on 28.04.2026 but the response was they will get back to me which they didn’t. Update on 30.04.2026: On 29.04.2026,i received an Email from Mediamarkt asking me about the evidence that I have sent the phone back to them,I was speechless because I never expected such a message,does it mean they don’t have contact with their partner “Digiciel” who gave me the return address and have received the phone since 20.04.2026,still MediaMarkt is withholding from paying my money back.I have to quickly sent the evidence that I have sent the phone back to them but up until now,no response from them. Update on 01.05.2026: So on 30.04.2026, I received another Email from them asking me about the details of the Receiver who received the Order I sent back,so I had to send to them the information they asked for.This is the highest wickedness I have seen since I was born.I bought a smartphone because I am seriously in need of it but found out that anyone can easily have access to my Simcard and that was the only reason I returned back.MediaMarkt knew how things are very hard in Germany and still they decided to hold back a whole sum of 249,99 to make my life very miserable.I went to their shop in Cologne on 29.04.2026 and bought a low quality smartphone because I don’t have the money to buy a high quality one again because of my money they are holding.I will keep updating the public on this. Update on 11.05.2026: So after sending them the details of the receiver who received the smartphone,up until now,i haven’t heard from them again.They are still holding my money,the sum of 249,98 Euro.They enjoy making the lives of their customers miserable and putting their customers into mental distress because no human being with a heart will do such thing. To refund the sum of 249,98 Euro is a big problem for them ,instead they decided to hold the money knowing fully well the type of devastation it will cost me.They know the high cost of living in Germany but they just decided to put me into mental distress.MediaMarkt refund me my money now!"

"the way of communication! ok, you have to wait because there are not enough employees, sometimes, but when you get to ask for references everything is explained to you in the most concrete way. everything goes very well"

"Absolutely useless, I desperately wanted to buy a Nikon D850, a camera that has been on my wish list for years, I saw a great deal with a very attractive payment plan online, I filled everything in, did everything correctly, I was well within the criteria for the plan and yet every single time I tried to complete the purchase I got this error message at the bottom of the screen, every single time it wouldn't go through! I contacted, via email, the "customer service" team and they were the most, lazy, useless, unhelpful bunch of uncaring, indifferent idiots I have ever encountered. I was asked for screenshots I sent them, they wanted more info I provided it, yet the offer expires on the 5th May and every reply I got was "Try again later" "Just go to a store and buy it there" "Blah!" Hello??? I live in Storkow, I have no car, this is why I WAS using the online shop, isn't this what it is there for god sakes? So I at this point I phoned and was told the camera is sold out, I then contacted the 3rd party seller and they said it isn't. So what the hell is going on? I sent a furious email demanding a manager look into this and contact me personally, and oh what a surprise, no reply!!! I have never been more furious over the complete indifferent and laziness of people of those which my money pays their wages! I am a passionate and driven photographer, I want to setup a business with a better camera, here is the opportunity and Media Markt just screwed that for me! Their staff are just arrogant and don't care! Disgusting!!!"