Meteor Asset Management Limited

"I have never experienced so many complications in the process of setting up an ISA and finally chose another one with a slightly less interest rate but took a fraction of the time."

"Good Isa rates with short term and long term possibilities"

"Wanted to transfer my ISA funds to Meteor as this company had a higher interest rate for ‘fixed’ ones on Martin Lewis website. What a nightmare. They do not do online transfers from other building societies or investment companies. This made the whole procedure of not just setting up an account with Meteor hard (they want so much id sent) but having to complete paperwork to do it by post! By the time this happened the interest rate had fallen on the account I wanted. It wasn’t good. So their next best one was a 6 month one. By the time all this had happened I just went ahead as too much hassle to look at another company. Most of the correspondence was by email and the person emailing me was rubbish. No consistency because another time you have someone else emailing you. My account has now matured and again because they don’t do online transfers the receiving Building Society need a form completed. I would not recommend this company at all."

"Well, you have to register for an account first which is a bit long winded and a little confusing for non tech oldies but they are very helpful and it went well in the end."

"Very knowledgeable and helpful, talked me through everything I asked"

"Fantastic service and very easy site to manoeuvre around with great financial choices"

"Instant bank transfer didn't work for me, linked to NatWest web login page rather to phone app to approve transfer, logged in but it looped back to login page. Used manual transfer instead, left NatWest immediately but not applied to Meteor account until next business day (over weekend) Otherwise account opening fairly easy"

"Intensive registration process that exceeds anything that I have ever experienced. I'm failing to see the advantage of having to have funds in a holding petty cash/ kitty account before being able to apply for an account. Then when accounts mature, probably extra time before money is received. Does the slight extra interest compensate. I think this is for people not capable of filling in application forms. Raisin was similar. I shall probably delete deregister or whatever the process is. Adding a middle man isn't needed"

"Efficiency and knowledgable in handling my enquiries and excellent communication."

"Excellent, easy to follow process and immediate follow response to my email to customer service x"

"Straight forward process."

"My ISA is maturing in next six days and I logged in to see any options available for next action. There was no communication from Meteor savings on maturity and ways for the future. I made a call three times today and there are NO options to talk to real people. I was asked to leave a message and told someone will call back. A voice mail was left as I was busy with other things in life! Terrible customer service and no live persons to talk to. Unlike normal banks, Meteor JUST DO NOT HAVE real time customer service. What to do?"

"Unless I've misunderstood the process, it seems to me that the only way to open a Cash ISA with a provider listed on Meteor if I'm wanting to fund it with a transfer from an exisiting ISA is to first transfer my ISA funds to Meteor and only when they have been recieved by them can I apply to open the new ISA with the 3rd party. As it can take 15 working days to transfer a cash ISA there's every chance that by the time Meteor recieve my funds the ISA I want to open will have been withdrawn from the market leaving my ISA funds stuck with Meteor. For this reason I have decided not to continue with Meteor."

"I received an email from the company asking for documents to fulfill their KYC requirements. I replied promptly and asked whether it is sufficient. No reply from them for two weeks. Communication and customer service is so poor that I doubt if they are trust worthy enough to place another large sum of money there."

"Meteor staff are excellent, accurate and efficient. They respond to queries really quickly and give a really good service overall. They are my favourite provider to deal with."

"I recently contacted Meteor Asset Management regarding my ISA and savings options, and I was extremely impressed with the level of customer service I received. The team member who assisted me was professional, knowledgeable, patient, and genuinely helpful throughout the process. They took the time to understand my circumstances and clearly explained my options, making what could have been a complicated process feel straightforward and stress-free. Excellent customer service is becoming increasingly rare, so I wanted to recognise and thank the team for their outstanding support. I would not hesitate to recommend Meteor Asset Management based on my experience."

"Some great rates available, and offering ISA transfers sets them apart from most other providers. The best thing is the customer service from real people, no automated phone menus or chatbots."

"I can't login to my account either by the app or on line! I in the end rang and spoke with a very helpful gentleman, who eventually resolved the issues, my point a customer should not have this problem in the first place. Now fully connected so happy."