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Morgan Stanley you should be ashamed of yourselves my best friend passed away nearly 2 years ago . You alone are holding up the distribution of his estate, as well as not helping with closure from his untimely passing . Shame on you .
If you are a retiree who is drawing down their account, be aware that MS will boot you from their client list if you fall below $500,000. Judging by how volatile the markets have been in recent years, I find this outrageous. Not all financial institutions do this.
Unable to fund a new CD account because they make you wait 60 days before you can link external account. Also their banking accounts are not compatible with Quicken.
Morgan Stanley London office have a disgusting way of treating their temporary workers who they employ for up to 2 years. When management decide they no longer need the temporary worker instead of letting the worker know they just cancel the worker's access to the office building after the worker has gone home so they cannot get back in, then cowardly get the recruitment agency the worker came from to call them to let them know.
I have account for many years with etrade and I have very good experience. I try to move to Morgan Stanley to manage my account and realized that it was not worse the effort .There is actually no one to talk to and response time very slow .they employ a group of people that the customer needs are not a priority there
I lost contact with some MS accounts. Via the UK DPO (Data Protection Officer) department, I found the right guy in etrade who was ABSOLUTELY FABULOUS!
The worst company help in the universe.Avoid like the plague.And if you get assistant Lisa ythen save your breath and just hang up.
Extremely poor service . All i can say is thank you , Definitely not to this company but to SPLC. Very honorable pay and good support .
The company told me I had to remove the cash that was in the high yield account. However it’s been 2 weeks since of attempting to move the funds. They have make me confirm my identity multiple times and have arbitrarily caps that prevent me from moving funds. The situation is very frustrating
Morgan Stanley used a third party to wire transfer my little pension from U SA to Poland, where I reside. The wire transfer fee is almost half of my pension. This rich company refused to send it free as other companies do and particularly SSA. In addition, the company was not able to wire transfer my pension regularly and on time. For that reason, I requested to cancel the wire transfer and agreed to accept paper checks that most likely will not be accepted by some Polish banks as paper checks are dated. Few weeks ago, I received by mail my -paper check- pension and I noticed that the company charged me for he the wire transfer fee!!!!!!! Truly, I requested, in writing, not to take my pension as I am only getting few dollars but the company rejected that. But now I am receiving paper checks that I have no intention to cash it, as it is not worth the trouble. Morgan Stanley needs to wake up and smell the coffee. What a shame that such a rich company that makes billions of dollars treats their retirees this awful way!
We have a small Etrade account that we don't use much but as interest rates have been dropping I have be looking for a better place to park some cash. Morgan Stanley talked me into opening a high yield savings account through my Etrade website and transfer money to it and ultimately have them be my advisor. I opened the account and then tried to add on spouse, NO GO! Could do a power of attorney or apply for a new account, NO THANK YOU! Then I wrote a check from chase and did a mobile app deposit and it's still not available and yet it already cleared Chase. Then I added two external accounts to my other bank as my advisor suggested and I transferred 100,000 from each account. 5 hours later I got a failure from trade.. I called and they said I could only transfer 100k a day. I explained that I was trying to transfer a total of 750,000 and I really don't want to take the next 8 days to do it. He said it's easy to do, REALLY, I have better things to do with my time. Then I asked if the second 100,000 failed from this morning and he said he didn't know, it won't show up for 2-3 days! Seriously, you're telling me that I transfer 100,000 and I can't even see a record of it from a linked external account! Then after digging around trades sight for over 1 hour I found that my 100,000 will be place in my account in 7 days!!! Thanks but I am now going to transfer out the couple hundred grand that did make it in back to my other accounts and close my other accounts with Etrade, Morgan Stanley and Morgan Stanley Private Bank. And to think I was ultimately looking at letting them manage a couple million dollars..... NO THANK YOU!!
I would give them a 0 if I could. They are crooks and totally incompetent. I had my money in their high yield savings for 2 years and when I went to transfer my Roth savings to Vanguard, it took 6 months and at least 20 phone calls to get it done. Then in converting the account to cash they shorted me $4000. Save yourself the heartache of dealing with these, mostly children trying to do a professional financier's job. I'm just so disappointed!
Morgan Stanley Financial Advisor was very knowledgeable in short-, mid- and long-term financial planning. She completed a financial plan for my 90-year-old mom who is still living comfortable and will not out live her money.
Why would Jonathan Karelitz (my Financial Advisor at MORGAN STANLEY) entice me to buy an investment...something I come to later find out that I CANNOT sell when I want to! He sucked me into buying a REIT, and didn't tell me that I could NOT sell it when I wanted to!!! Such a SLEAZY move- NOW it has lost thousands of dollars, & I can't sell it and I just watch it go further down $$$ the drain! RUN AWAY!!!
I was gifted some shares, held by Morgan Stanley, and was looking to sell. I got their app, but couldn’t register as I needed a US passport or social security number. As I am not a US citizen or resident I had neither. All contact with MS had to be made by phone or fax (remember them?). I had several numbers all of which did not get through to people but would ring 5 times and hang up. The 24 hour help line is an international call and expensive on a mobile phone as I do not have a landline. The UK number transfers you to a call centre in Denver. It took 3 days to get a number at the correct office. Once I got contact things seemed to move smoothly. Accounts were updated, forms exchanged promises were made to call me when I wanted to sell. 3 emails ( yes they do have them) were sent saying I wanted to sell but no call came. I called back and was told an email of the transaction would be sent, never came. I called to fine out and clarify money transfer, exchanged forms and heard nothing. I called again and was told to expected the money. The money came but I have no records of the sale, tax paid, costs incurred or currency exchange. All of this will be required for tax purposes. This whole process took 2 weeks to complete.
If you work for a US based multinational, live outside the US and have stock options...and have a choice.. go with Fidelity, not MS. I wish I followed my colleagues advice. While MS are polite, every single engagement is painful, repetitive, and the ONLY support option is by phone. Give the number of terrible reviews over an extended period of time, I'd go as far as saying that don't even care.
My father passed away last year. He had a fairly substantial amount of money stashed away with Morgan Stanley. They made the transfer very easy and fast. It wasn't an easy time, and they took care to make it as simple as possible. Mostly, it was Sandra Guerrant who handled things for me. I am very grateful to her for everything she did.
Terrible experience with Customer Service. They do not call you back, nor put things in writing. Instead, they ask you to call them back to check status of any issue you may have. After almost 2 months I am still dealing with the same issue.
Poor service. I have two account managers assigned to me and none of them ever bothers to respond when I contact them.
Seriously not impressed, your engineer did not give me enough time to answer the door, even though morgan Stanley know this building is assisted living and most tenants have a disability and nobody answering the phone,
