Mufg

Gemma

Rating this company even 1 stars is too generous. Been trying to sell shares since March this year, constantly providing all relevant identification documents as requested in order to do so. Everything has to be posted to their office, weeks will pass & you have to follow up yourself, email responses take atleast 1 week which are just a generic response & don’t answer the actual enquiries you have. If you call, be prepared to wait atleast 1 hour on hold only for you to have to explain your situation all over again, they will then come up with some other form you need to mail (despite not having mentioned this in any previous correspondence with them) & refer you onto another team who will ‘get back to you’ (suprise, they don’t). They will also tell you they haven’t recieved forms despite the operator you spoke to the prior time confirming they have been received. This has been consistent with MUFG pension & their estate team, disgusting that they get away with it & should be investigated. An extremely time consuming & stressful experience. Still awaiting to sell shares.

customer

This company makes it really hard to sell your shares. They want to post you out security codes just to be able to transact on your shares and have no other option as moving to another broker requires even more paperwork and takes longer. Meanwhile you could be loosing hundreds of dollars per day while you wait. They needed to be reported to ASIC

HG

Inexperienced staff do not know what the are doing tried to get an explaining of the charges and started talking about something else. Shame on BP to go to a cheap company like for their administration MUFG Pension & Market Services LINK Group was much better.

Maria Snook

The assistance from Veloursblanc was excellent! They promptly assisted me in resolving my £33,500 fund issue that was frozen.

Sandra

Thanks to ZENTRI COUPS, I recovered from financial hardship and regained all my funds.

Jane Connor

Possessing staunch determination and esteemed judiciousness, Ret——rievista secured my estate's unbinding, soothing a distressing monetary crisis through unequaled expertness, expediting the recoupment of occluded funds and their appurtenances.

customer

I tried to change banking details online. All shares changed except 1. I tried contacting them by email and phobe and they did not seem to care that 1 out of 6 did not work. They sent me hard copy stating which ones had changed plus the 1 that hadn't. Just told me to try again, there must be a problem with their IT system.

Lna

The company is refusing to sell our shares and owes us more than $5000. We now have to involve AFCA because of them gatekeeping our money. This is a corrupt company using ‘policy’ to stonewall and gate keep your funds. We’ve proven who we are, signed all the forms that they’ve asked us even paid the fees and now they’ve rejected it not told us and are not selling our shares. This company needs to be investigated and fined. We need to proceed with government bodies and ombudsman to fight this. Disgusting

Suzanne Byrne

If I could give a zero, I would. The customer service is dreadful. After 11 (I just counted them) emails to them, I still have no answer to my question and no direction as to how I can move forward. This started in April. ‘Support’ referred me to email addresses that either don’t exist or are not ‘manned’. They have referred me to ‘forms’ that don’t exist when you look at their website forms list. Avoid this organisation like the plague. If it’s possible, AFCA needs to look at this.

Aaron Green

1 star is about 10 stars more than the Australian MUFG outfit deserves. Outdated systems, awful service, archaic security measures and a clunky website that probably runs on software from the 70s. Transfer employee shares away as soon as humanly possible, to ANYWHERE else.

Tilly Thomson

I've been transferred to this site by a supplier. It is terrible and outdated. When registering it continually auto-populated boxes with incorrect info and the error messages refer to the data that was correct. Had to re-create a password 4 times to get past verification. After spending over 1 hour trying to register I gave up and rang them. Closed at 2pm on a weekday. When I did get through (3 days later) they didn't answer the question I was asking. I managed to solve the problem while the advisor was running through stuff I'd already checked. Total lack of listening. Time consuming and dreadful experience. Sadly my provider uses them so I've got to use it.

Li Jie

My company has a share plan with them. Their user guides are very unclear, with numerous mistakes for a document meant for external users. They never respond to emails. If you’re patient enough to wait on the phone for 20 minutes, your issue might eventually get resolved.

Colin

One star too many Totally dissatisfied with there service while trying to sell my shares. Dragged the whole process out sending me out letters to confirm I want to sell my shares, even though shares had been sold removed from my account still waiting for my cheque, two weeks later. knowing they are still earning interest on my money until I can get the cheque cleared when I get it. Seriously!!! This company needs to be looked into

Mike S

Needed a middle name added so as to transfer shares to my Broker. Emailed & mailed forms to them in February. No response after several weeks. Followed them up several times on the progress of this, as I was seeking to sell the shares urgently. The second time I spoke to someone they denied receiving the forms (after the first person had confirmed receipt and it was being progressed). Claimed, finally, to have mailed the amended share cert's to me. Not received. Followed up (again) and they offered to express post some 8 weeks after initial contact. They were to provide me with the express post number. I had to follow this up as well. Conclusion: Due to delays by MUFG, has cost me $7k in

Matt Mar

Useless, regarding my company Shareplan! Completely unsatisfied with their poor service.

Gene

This huge and vast group emphasizes the importance of ESG (Environmental, Social, Governance) investing on its official website. However, service quality and governance issues at some hotels within the group appear to be inconsistent with MUFG’s overall ESG policy. This situation casts doubt on the effectiveness of the group’s overall governance structure and ESG initiatives. This group advocates “fair and transparent management✨” but if problems at subsidiaries within the group are not appropriately managed and resolved, there is a possibility that we will lose the trust of investors and consumers. With ESG investment attracting attention, consistent efforts are required across the entire group. Why am I writing a review? In a hotel service quality and governance issues were part of the issues within this group. ❌ This is NOT just about one hotel—It’s a CORPORATE GOVERNANCE FAILURE. 📢 MUFG’s one of the hierarchies – Financial & real estate DNFBP liability. 💰 MUFG ⬇️ 💰 ACOM CO., LTD. （financial industry） ⬇️ 🏢 MARUITO Co., Ltd.（real estate） ⬇️ 🏢 Hotel Monterey Group or Hotel Monterey Co., Ltd. （real estate hotel department?） ⬇️ 🏨 a hotel 📢 MUFG benefits financially from this corporate pyramid, yet claims no responsibility? Investors should be asking: Where does the accountability stop? 🔹This isn’t just a game of chance—this is corporate negligence at scale. Don’t roll the dice on MUFG🎲. 🔹 Through its end-of-the-line hotel business, this bank is indirectly working towards environmental impact and distorted SDGs. 🔹 Even though it’s a financial industry, the end of the line can’t handle money properly. Even though the subsidiary is in the real estate business, the end company is unable to manage equipment. Why? 🔹 A guest stayed in Ginza, but a hotel in Akasaka knows their info? Is this ‘Corporate Transparency’? 🔹 If the terminal hotel business is at this level, financial and real estate businesses also need to be carefully evaluated. 📢 If you invest in MUFG, you’re not just supporting a financial giant—you’re enabling a system where customers at the bottom are mistreated and ignored. 📢 Would you support a company that benefits from financial opacity while leaving customers stranded in a broken system? 📢 If MUFG can’t ensure ethical business practices at its most basic hospitality level, can it be trusted with your investment? Finance, Real Estate, ESG – a bank that handles them all should know better. 🎯 FINAL VERDICT: ✅ MUFG is now under the compliance spotlight. ✅ 📢 Regulators, investors, and compliance officers—if this is happening at MUFG’s hospitality level, what other financial risks are being ignored? ✅ 📢 Japan’s Financial Services Agency (FSA), Bank of Japan (BoJ), and international watchdogs—this is your wake-up call. Who’s auditing the auditors? ✅ Japan’s financial oversight failures are fully exposed. ✅ This is no longer just a bad review—it’s a corporate & regulatory crisis in the making. 📢 “Transparency isn’t about showing what you want—it’s about showing what matters.” 📢 “ESG is meaningless if accountability stops where the profits begin.” 📢 ESG investing should mean more than just words on a corporate website. Investors, ask yourself: Can you really trust MUFG? 📢 “MUFG profits from the system while the most vulnerable pay the price. Is that ethical investing?” ❗ Think before you invest. 🚀 以上

John Jennings

I would have given zero if allowed. Their online banking sucks.

Scot

These large Japanese corporations are old-fashioned, extremely authoritarian, and have a weak sense of respect for the law. They behave condescendingly and disrespectfully to business partners and customers alike if they consider them to be of a lower rank. I have had very unpleasant experiences in my dealings with them and have suffered damages due to their insane behavior.