Mutual of Omaha

"No emails for over a yr until the last 2 months (thats how i found out), Basically been robbing me for over a year, i keep telling them to cancel the accidental policy but they wont. DONT do any business with them. BIG BIG SCAMMERS"

"Horrible customer service! I started a refinance process, but decided to go with a different lender which I have the right to do. I had not heard anything from them at all until the other lender requested that my case be transferred. At that point, they continually stalled to transfer my case including the appraisal I had paid for, harassed me at home AND at work, left harassing voice mails for me... so immature. I do not recommend working with them!"

"These scumbags won’t stop harassing even after I repeatedly asked them. And if you get someone on the phone .. they talk over you to sell more stuff. Be aware of these barrage of calls anytime any day . SCUMS."

"After our parents passed, my brother informed me they had a Mutual of Omaha life insurance policy in my name. At 53, this was news to me. I call Mutual of Omaha to inquire, after providing my name, DOB, SS my parents full names and DOBs, I was assured there was no such policy. They did suggest provding the bank account and routing number used to pay. I call back give all the same info plus banking, no policy found. Waited a few days, called back. Gave the same info again with bank info and yes, there is a policy. I'm given the number, i repeat it back to confirm and the ball is rolling. They sent forms to complete since I chose to cash it out due to it being a small amount and I already had a better policy. I complete the forms and email them back. Four days later I get an email the policy number is incorrect. I check the information as given to me and resend. Days later, policy is incorrect. I email back and ask for the guidance on how to get the number since this is what I was given and confirmed. No response after several days so I call back and am given a different policy number, with half the digits. I re-submit the forms and wait. A week goes by, on day 10 I call to see why I never got a response. I get the "In all my time at Mutual of Omaha I've never seen this happen", they somehow overlooked the email with the correct information, the lady verified it was in the file, and was correct and should have been processed in 72 hours max. She assures me it will be placed in priority and be processed in 24 hours. Nine days later I check back in, was processed four days after the 24 hour window. Now a decent company would expedite the process, nope the only possible way to make it worse was to use the USPS. Seven days from Omaha to Denver. Nice way to wrap up the experience."

"I called Mutual of Omaha to ask about final-expense coverage for an 83-year-old Texas resident. As soon as I disclosed that I’m a licensed insurance agent helping her compare options, the representative disconnected the call without explaining whether they could assist or directing me to the appropriate department. I found the interaction unprofessional and disappointing."

"If I could put zero I would this insurance company is a full scam. You would think that you will be paying towards your premium on your life insurance policy and when you decide to cancel, don’t think you’re getting any of that money back. This is the only life insurance company I ever dealt with that does this they have you paying each month for life insurance so you’re not paying towards anything this company is a big scam. Do not I repeat. Do not go with this company."

"One star because I have to. This glorified scam artist of a company thinks you can put a 365 day cap on murder. Murder doesn't have a statue of limitation. However, this company believes full heartedly that its 365 days. They are full of fake promises and finds any loop hole available to not honor the policy. Any of you corrupt scammers think that little bit of money owed to a family will bring their loved ones back? Absolutely not, and I sure hope you never have to experience what I did. Do not buy accidental life insurance period. No matter what the salesperson tries to tell you. You are young, your more likely to be in an accident, etc. Shame on all of you who stand for this company and take advantage of people for years."

"Superb Customer Service! Excellent fast pay on claims service! Do not think twice about whether the Company will pay claims or not! Has an Excellent financial stability rating from all the highest reputable reporting firms! And,finally, they’re not going anywhere; stable as a rock! FYI: They are the original company to partner with Medicare when it was formed by Congress! Thank you, Omaha; Thank you."

"Where is the negative Stars button!? This company’s entire staff is full of empty promises and false expectations! More than underwhelming. Waiting on them for task completion, we ended up doing more than half of the leg work for them. After a plethora of requests for information regarding status etc., one representative Jamie Hung kept saying maybe tomorrow or the next day we will know something MULTIPLE times. Finally…he said, probably on Friday I’ll have that. Friday came, and all our emails went to auto reply informing us he went on Vacation for a week! Pawned off to Tiffany Montalvo who was very good about feeding us a string along. Never again! I hope this gets blasted everywhere."

"mutual of omaha part n is not paying bills. I started my medicare June 1, 2026 and have been calling about unpaid bills for months. I saw on medicare.gov my MUTUAL OF OMAHA IS SUPPOSED TO END SEPTEMBER 15, 2026.NOTHING BUT THE RUN AROUND."

"Getting my mom's Long Term Care Claims to go through to the Claims Department has been a struggle for the past 3 years. If you need to call to ask any questions you will get a message that a representative will be with you shortly but you will be put on hold for hours! If you ask them to call you back it won't happen. I sat on hold for 3 1/2 hrs before finally hanging up. Once you do get through to someone they wiill tell you they received the billing statement but it is currently pending. My mom's claim has been "pending" for 3 weeks! Many of the employees are working from home so you will randomly talk with someone that could be sitting by a pool. There is no communication within the company and there's a high turnover rate. You will never talk to the same person or supervisor. Extremely frustrated!!"

"It can't. It's a setup for you to fail. The reps are ruder than anyone I have ever dealt with."

"AVOID AT ALL COST!!! WORST COMPANY ON THE PLANET. Mother has a long term care policy and we have to fight 3-4 times a year to get her monthly payment. Now 3 months behind with rent and we had to cover out of pocket, WTF. Everything they require is always done but they find ways and excuses not to pay. Customer service completely SUCKS BIG TIME, like the fax was down, oh we had an upgrade, network issue, or just lies about receiving documents when we have good receipt confirmations. We are in the process of filing complaints with the state of SC DOI, and will also be contacting the district Congressman. Mom paid every single month on time for 2 decades and this is the BillSh*t MUTUAL of OMAHA pulls on her and senior people in Long Term Care assisted living facilities, as heard from other families. Who else is having these problems? Come forward and expose the Truth!!"

"Again, I would give this company’s “customer service” a minus 50 rating. The bots aren’t smart bots, an hour is the typical wait time to get policy questions answered. When asked about my LTC policy experience, my response is: if considering Mutual of Omaha…STOP!!! TURN AROUND!!! RUN AWAY!!! Spare yourself the WORST POSSIBLE EXPERIENCE known to mankind!!!"

"They helped us get life insurance and they really listen to what you need. They actually listen to what you say when it comes to being only having so much money for life insurance. They have a lot of options and they will make sure you understand everything before you get what you need. Prices are pretty decent and affordable. When my husband passed we didn't have any trouble and they took care of everything. Cause a time like that you don't have time to be worried bout making sure money goes where you need it. I'm so thankful for them."

"This is the most inefficient, lying, unprofessional, no medical license unprofessional underwriters I've ever dealt with. If you are a senior citizen this is not recommended for you because, you need to be in perfect health. Their assumptions of customers are ridiculous being that none of them are licensed to practice medicine. Of course, you can get dental insurance and it's not worth the cost for $1500. I sent my paperwork in 3 times with the doctor stating that my health is good. The paperwork was never read because, their opinion stayed the same. In my opinion, this company might have been around for a long time but, over the years their customer care stinks. If you are not in perfect health don't waste your time, young or old."

"Worst experience ever! The rep acted like he cared until he ran into a small issue. To this date i have no clue what happened or why they kicked my refi. Fortunatly i found a real company that got it done, closing in the morning!"

"I went online to inquire about getting a home improvement loan. My name was forwarded to Mutual of Omaha. They have called me several times a day, even though I asked to be removed from their call list. Their extreme aggressiveness speaks volumes about their lack of corporate responsiveness."

"Omaha likes to increase premiums, but not hire more people at their call center. Every time you call its 75+ minutes on hold. If the slightest thing changes with your claim you have to start over again. I would not recommend using them in any way shape or form. They are a broken company. I feel embarrassed that we have to use them Edit - Omaha replied to my comments here while I was still waiting on hold with them . I waited on hold for three hours. They never picked up. I wish they would prioritize their customers and not worry about rapid response to reviews on trustpilot. This reinforces my earlier comments. Please do not waste your time with Mutual of Omaha"

"We have had a horrible time with this insurance company. My mother has had this policy for 30 years and they have refused to pay so far for her assisted-living now we are struggling to get them to pay for her home healthcare as we have had to take her out of assisted-living due to nonpayment from the long-term care insurance I do not recommend this company to anyone as I have had nothing but a very bad experience in getting them to pay in which they still have not, iI hope this helps someone else not to make the same mistake we have made."