Opal Retail

"Three months ago, I placed and fully confirmed my order. Three months later, I still haven’t received it, and no one can even provide an estimated delivery date. Every time I ask, I get vague responses with no accountability. This is one of the worst customer service experiences I’ve had. Respecting your customers means respecting their time, and unfortunately, this company has done neither. I genuinely hope this comment stays up long enough for others to see it before it’s deleted. People deserve to know what kind of service they can expect."

"Recently ordered Songmics 20L Bin Liners. Quality product and great value for money. Seamless from ordering to delivery and fabulous customer service. I’ve placed 2 orders now and would highly recommend this supplier."

"I recently bought two lamps from this shop and one of them came faulty and broke in its first month. I have bought new bulbs for it but it does not fix the matter. So it is something to do with the electrical works within the lamp. I NEED MY MONEY BACK"

"Great product 👌"

"Easy ordering and quick and efficient delivery."

"I've had a great experience with Opal Retail. The item (garden table) arrived in perfect condition (extremally fast delivery) and the customer service that I've received from their staff is of the top level. I even received 10% discount code! I'm their happy customer and would recommend this company to everyone."

"Love my tables, customer service was excellent too. Couldn't fault them at all. Great value for money too."

"Easy ordering process, delivery and quality of manufacture. Assembling the cabinet was made easy by some very good instructions, and everything in the package was complete: screws, dowels, etc. Very sturdy when constructed."

"Perfectly packed, fabulous items. Tracked delivery. Thank u x"

"Love my new ratten furniture. Great quality with lovely thick cushions. Point to note that there was no choice on delivery date. They told me when it was coming no option to change. However delivery service was good and arrived when it said it would. Pre assembled so no messing about"

"I absolutely love the item. My cats are sceptical for now, but I am sure they are going to love it as well as I do."

"Bought a new waterproof gazebo roof, to replace the fabric one."

"Absolutely amazing customer service. A product I really wanted went out of stock everywhere, I asked if these could let me know when it’s back in stock and they personally messaged me to tell me and hoped that I got it and wanted to know if I was happy with the product etc, amazing service - especially Holly - thank you so much - hands down the best service I’ve ever had! As I never heard of this company before but I would 1000% recommend and go back ! Thank you"

"Great company to deal with very helpful. Quality item very pleased. Thank you"

"Great Item and as described. Quick efficient service. Good communication from seller and courier. Thank you."

"Hi managed to get a great deal with voucher code"

"Delivery was quick and left in the right place."

"I ordered a Homcom kids table and chairs from this company. Unfortunately one of the bolts, that fixes the chair seat to the back, was faulty. I contacted Opal retail, via email, regarding this matter. I received a very helpful reply from Holly, a member of after care support. She said she would replace the part if I sent details of the part number. The part was not in stock, so Holly informed me they would send a replacement set and I didnt need to return the original! Wow, faultless customer service from beginning to end. Very rare these days. Thank you Holly!"

"Updates via Evri was really good and the customer service side was even better. Will definitely use again."

"Value for money"