Based on 40 verified reports, this firm maintains a 70% trust rating within the Saving Traders community.
Padel Market starts with the passion for padel and is driven by the desire to contribute to the growth and spread of this sport. We want to provide you the best equipment for improving and enjoying your game
"All about padel If you wait you can find great prices too Service excellent… items arrive in time in Crete-Greece Well done to all … 5 stars"
"I ordered some tops from PadelMarket, but unfortunately they were the wrong size. I contacted customer service to arrange a return, but despite emailing multiple times over the course of almost a week, I’ve received no response. No return address has been provided, and the complete lack of communication has made it impossible to return the items. Very disappointing customer service and a frustrating experience. I would not recommend ordering from this company based on my experience. ‼️ Despite the below response no one has been in contact still. ‼️"
"Very good service as I ordered twice the same item. Very reactive and friendly"
"I placed a large order, but I need to return the boots because they are too big. I’ve been waiting several days for a response about my return, but nobody has replied. Very disappointing. I already bought the correct size from another official website. This was my last order from this company."
"Misinformations about taxes and duties for my country. Totally disappointed with order!"
"They sent you the wrong size items. Contact with them to return items is very hard, and they respond slow or not at all. I’ll never order anything here again."
"Delivery was great and very quick as requested. However, the padel racket I ordered came damaged, to which I contacted them many times and have had no response. For such a reputable company you’d think their customer service would be a a lot better."
"Nice page, excelent market"
"I couldn't find Bullpadel custom weights for my racket in NZ, but Padel Market in Spain had them in stock, and could ship to NZ at a quarter of the shipping costs that some other overseas sites were quoting. Once i ordered, I was super impressed with the communication, they had great purchase followup info with regular updates on my package, and great tracking through DHL. From purchasing online on the weekend to receiving the goods was only 5 days. Absolutely brilliant! Will definitely use these guys again!"
"I tried to return some shoes that don't fit and my requests went unanswered. I emailed at least 5 times and I still had no address to return them to. This is not the way to treat customers who genuinely want to purchase from you. However, once my negative review was posted on line, I finally got a response from a very helpful employee, Milagros. I explained that I had waited so long for a response that I had to give the shoes to my son. Milagros apologised and offered a 10% refund, not a huge amount but it was a gesture of good will which I accepted. Milagros gets a 5* review but Padel Market still needs a much better response time when customers need to return items that do not fit."
"Great choice, great prices, excellent customer service)"
"Easy to order and delivered quicker than expected"
"The T-shirt I ordered came without the logo on the front and I’ve requested a return but no1 is getting back to me at all"
"Price good, with delivery no problems everything perfect."
"Great price, quick delivery"
"Fast shipping, but misleading import tax information "I recently ordered a padel racket from Padel Market for delivery to the U.S. While I want to acknowledge that the shipping itself was very fast, I am disappointed with the overall experience due to the import duties. I was led to believe the import tax would be approximately 14%, but I was charged significantly more than that upon arrival. Given that these rackets are already a premium investment—my order was $284—this lack of transparency regarding the final cost is frustrating and misleading. I would caution others in the U.S. to be wary of these hidden costs when ordering from this site. I appreciate the quick logistics, but the unfair and unexpected tax burden makes it difficult to recommend this retailer.""
"I’ve placed an order with this company and after realising I ordered the wrong padel racket, I raised a cancellation request immediately but still haven’t heard back. I go on the website use the bot to try and get and speak to an agent but once again just get ignored! Terrible customer service"
