Pastdue Credit Solutions

"Wow, where do I start ? HMRC "debt" passed to them in error as payments already being made (95% of debt repaid with 3 payts remaining) to HMRC. Despite 3 hours and 22 text messages (mostly to ID self again and again) They could not understand this. THEN even when I actually tried to pay just tO get rid of them, their system did not allow payments from a Business account online !! for Corporation tax !! ?? Then automated card payment did not allow payment over £1,000. eventually set up bank online payment. Overall to pay a (not due) small amount took maybe 4 hours. Remember as they are acting for HMRC it is we the taxpayers who pay for this company/service. An absolute joke. AND MY COMPLAINT IS NOTHING TO DO WITH THE DEBT ITSELF. PURELY THE AWFUL SYSTEMS AND LACK OF COMMUNICATION WITH HMRC"

"A customer of OVO Energy who has the same name as me has run up a debt of over £8k over the course of a year on electric and gas. OVO has instructed Past Due to locate this person and pursue them, and Past Due has decided with seemingly no due diligence that I am that person, and is sending me letters demanding that I set up a payment plan for a debt that does not belong to me. Despite three emails to the Past Due complaints email address over the course of two weeks, I have received no response whatsoever. I have given them until 4pm today to respond or I will commence proceedings against OVO Energy. Appalling behaviour from Past Due, and no doubt the response will be “send an email to our complaints email address” - I have already done this, and as per many of the other reviews here you do not respond! Do better!"

"Cant pay on line payment cant set up .when do get through bank details dont work. need sort out payment been trying for a week. phone sat on phone over hour no one answer how. so cant pay. we are a business do payments ever day day really poor services."

"EDIT: they replied to my review as shown below but suprise suprise never replied to my email complaints. Contacted me saying three closed my account and they want £680. I told them I owe nothing as three offered a 30 day cooling off period. 3 weeks later they write me another letter saying they'd accept £325 if paid within 7 days and they'd waive the other half. Absolute fraudulent jokers. Contacted three and they said i owe £4.60 to close my account and they have no record of ever contacting this debt company so God knows where they get your details from. Its like they must buy potential debt then just hassle people hoping a small percentage will fall for it and pay. I also guarentee if they ever take money fraudulently they'll never refund these vulnerable people. So to sum up, I owe three £4.60 for the 3 days that I had my broadband. So stop chasing me for £680 or £325 or whatever figure you pluck from thin air next week and do one."

"Harrassing me over 28 pounds 28 pounds. A joke because of you i could not even make the 1 payment on my sky app"

"Was having problems with sky based on confusions and a fine gentleman named Jibran assisted me and was very kind. I really appreciate your help and fantastic friendly empathetic service as I was very skeptical and felt hassled before dealing with youse at first cos of being a debt collection agency. Thanks again xx"

"Had an issue ongoing for ages with stupid OVO energy and a top lad named Jibran from your Glasgow based office helped me out to resolve it on my behalf. Cheers for your help pal you were great. 👍"

"Horribly worded letters that could add further stress and anxiety to someone who may be struggling financially. Especially when the overdue bill was for £15 and a simple mixup at the fault of THREE and not myself. Call to THREE sorted it out. Could word your letters differently but you have chosen not too. Can't get through to them on the phone when you try either."

"its 100% fraud . I have been receiving letters from this shitty company to pay some amount. i tried calling several times, even emails. but no one replied. also if you enter incorrect details it will still show you the amount to pay. its strane we are giving them correct details to save for future fraud. so people dont give them correct details. its 100% fraud"

"Contacted by this company chasing a non existent debt from Ovo which has previously been the subject of a complaint against Ovo which Ovo upheld. These PastDue goons have spammed me with emails and texts to which I have replied same day yet all I get back is "As you haven't responded...." Several per week. They hide behind auto generated contact because it costs them next to nothing but is really annoying for those being spammed. I have now threatened the with the FCA (their regulator) if they don't stop, but don't hold out much hope. Let's see what they do next. The response is an absolute joke "Thank you for confirming your contact details, please confirm your preferred method of contact and suitable time for us to discuss this matter with you." I have already sent them several emails and a letter by recorded delivery which I know that they have received. I have responded to them several times but they seem incapable of acting on any of my responses."

"Horrible then great.. Waited an impossible time for someone to answer the phone but eventually connected to Mishak from Ghana, what a lovely guy, super helpful and genuinely wanted to help. I completely understand others frustrations but he turned a bad experience good, the query, from 3 which shouldnt exist is now on hold pending their return. Hoping for a good outcome."

"Tried to set up a sensible, affordable repayment plan and all went well until it got to the final hurdle when “David” quadrupled the offer and we were right back where we started!!! Basically the worst collection agency on planet earth. They blame Three3 but i honestly don’t know whose fault it is, but they are the worst company I've ever dealt with."

"If I could give them zero I would. What a shower. The number they supply to contact them cuts off immediately They're chasing a man who I used to have LPA Finance for but haven't since August last year. OVO is who they work for and I have told them I no longer have access. Money Carers look after his finances and they have settled the debt They still email me They ignore all my replies It now feels like harassment The man in question is deemed vulnerable and unable to take care of himself and has been in care for 9 months."

"4 times I have called.and no answer 2 bob company.got to login to there portal.something I will not be doing. 3 minutes wait time my arse. I don't have time to wait 40 minutes and the get cut of. And again no one answered. Today at 12.35 no one answered. Call any time between 9am and 6pm."

"This company?!?! Is it a company, I have no idea!!! But they send relentless emails that you can not respond to. I rang multiple times to be told I didn’t pass security as incorrect postcode when I had given my x2 postcodes within the last 5 years. Emails continued despite trying to grieve for 3 family members in 7 months to then finally get through yesterday to be told yet again I’d failed the postcode security. He then said I need the postcode from Heaton Lane 😳 An address I’d never heard of, let alone lived. Asked for a manager to contact me for him to respond ‘I will take your email off the system’ What the hell even is this company, need retraining as appears this is ‘the norm’ for them 😡"

"If I could give 0 stars I would. Contact you through phone calls with a service that doesn’t work. Call back and sit on hold for 20 minutes only to be hung up on as soon as the call connects. Try to do it through text message service and they just stop replying. Harassment at its finest. Awful company"

"Had an email after clearing this payment about this payment at first I didn’t know whether it was a scam or not. Called the number through their email and when they answered there was a fuzz on the phone for about 10 secs before I hung up thinking how Werid must be a scam. Called them up through their number online and the customer service through the phone not good.. could hardly hear the person talking to me I asked them to speak louder very hard to communicate with a lot of background noise. Wasn’t listening to what I was really saying as I was trying to explain that a payment had been covered then was put on hold for quite a long time. Still was unsure if this whole thing was a scam or not as was giving very werid vibes."

"I was in intensive care, with a 50/50 survival rate and even though my partner told them I was otherwise occupied i.e. NEARLY DYING, they added charges and still kept pestering my phone and email. Absolutely disgraceful. * FURTHER ADDITION * Please use the email address (and don't call) that you have on file. I currently have a hoarse voice due to being intubated in ICU."

"Shocking company. Every time I call the number I’m sat on hold for an hour sometimes longer. Direct debit payments go missing. Raised a complaint over a month ago and heard nothing back. Absolutely awful"

"It took 28 mins and 14 seconds for someone with very poor English to answer the phone,I gave up and reverted to the "chat" to be told my case was closed. NO apology (even though I paid some time ago) so this seems to be that people do not communicate and is typical of pressure being applied incorrectly. One star is the least you can give and should be changed to a minus. It's enlightening to see how many one stars this company has, time to look what needs amending."