Established in 1935, Pentagon Federal Credit Union (PenFed) is America’s second-largest federal credit union, serving over 2.1 million members worldwide with over $26 billion in assets. PenFed Credit Union offers market-leading certificates, checking, credit cards, personal loans, mortgages, auto loans, student loans, and a wide range of other financial services. PenFed Credit Union is federally insured by the NCUA and is an Equal Housing Lender.See more
I've been with the company for over 40 years and will never change anything.
On October 1, Guam branch mgr ms. Lyn immediately called Nathan San Agustin to assist us and this person quickly responded and I told him about our certificates account be check for accuracy, and he found out it’s not complete and from there, he took immediate appropriate corrective actions ,in which I believed wasn’t done by the responsible department, after I have complied with all requirements by your Guam branch. Pls have monitoring system,a tickler system to check and verify members accounts.
Amazing, banking institution, great customer service, great value. grear programs, an overall great banking experience!
Very convenient to be able to get the service I needed from the comfort of my home.
rocky start, but I’m continue through the motions and come back with my overall review.
when I get into situation of any transactions looking suspicious and you people solve the problem as soon as possible. I like that.
Refinance our vehicle and paid it off all through Pen Fed! Great customer service!
Representative talks down to members and explains what she can't do, with no offer to find ways to solve members problems. Veterans go elsewhere for your finances and insurance.
Both people I talked with were very patient and knowledgeable. They took there time with me and helped me look up some charges
The general services. The cashiers can resolves almost everything. Manager check are for free. The APP is wonderful. I really like everything comparing with the local Banks I just move to PEN FED. We need more Banks fascilities around the Island.
With PenFed, making online transactions is easy for me at my age. Everything is set up clearly and simply. Trust and credibility in PenFed
The young man was professional, knowlegable, accommodating, perfect. 10++++ From: Mable Lea Franklin
PenFed's fraud detection software disallowed a Zelle transfer that I attempted, with no explanation other than to "Try again later." So I kept trying. No success. Finally, I called PenFed and after being put on hold and disconnected twice, after over 1.5 hours on the phone, and after speaking to six PenFed staff, I got the transfer accomplished. PenFed wasted my time, and its own. I've been a PenFed customer for decades and I'm disappointed.
Getting through to a "Customer Service Representative" at PenFed may be a bit difficult. But if you wind up connected to a lady by the name of Crystal, you are in luck. She is courteous, respectful, patient, and, best of all, effective. She represents herself and PenFed in an exemplary manner.
Always solves problems or just questions.
Not good today, Dont require cheetah flips from decades old customers.
