Podcastle

"Most scammy company I've ever seen. Does not let you do a trial if you don't select the yearly plan and then DOES NOT send you a reminder so they can charge you 300£ for nothing."

"Their online staff is so incredibly helpful. They were able to fix my issues regarding my video using my program. Identify the problem less than day. It was such a speedy process. They are the best at their customer service!"

"I used Async (formerly Podcastle) as a podcast host for nearly a year, and my experience was very negative overall. The transition from Podcastle to Async was handled extremely poorly. During their back-end migration, the desktop version of the Podcastle app was offline, and I was also unable to access my account through a normal browser window. When I asked for clarity or assistance, support repeatedly deflected from my questions about their transition instead of addressing the actual issue. What finally allowed me to upload a new episode was doing something their support team explicitly told me not to do, which was accessing the site through an incognito browser window. When the only functional solution is the opposite of what customer service recommends, it’s a sign that either they aren’t really trying to help or they don’t understand their own platform. Throughout my time with Async, customer service was dishonest, condescending, evasive, and ultimately unhelpful. I often had to restate basic requests multiple times just to get minimal assistance. When their poor service finally pushed me off the platform, Async refused to export the XML data for my show — something that is supposed to be a standard part of any 301 redirect. They implied that they did not have the backend capacity to do it, which forced me to manually re‑upload my entire catalog to a new host. No reputable podcast host behaves this way. If you are considering Async, be aware: this is not a transparent or reliable hosting provider, and their refusal to export XML data should be a major red flag for any podcaster."

"It seems to be developing almost weekly. User support works very good and the software it self is very versitile for audio and video content creation."

"I rarely leave negative reviews, but I feel it’s important to share my experience so others know what to expect Predatory subscription practices. I tried their platform for a month - not realizing that I was enrolling in an auto - renewal monthly subscription. I got no email confirmation as a sign up for this. New York State laws require an acknowledgment email - a retainable acknowledgment that includes terms and conditions and an easy way to cancel. None of this was provided to me in my email. I did not even know I had signed up for auto renewal ! I did not even know I had been subscribed! When I noticed it on my Amex statements, I immediately jumped through many different confusing screens and cancelled it (at least I hope I did - reading the reviews I’m not sure!) When I brought it to their attention they told me different browsers show terms differently and they are sorry for the confusion! That’s why email confirmations in your inbox need to be sent ASYNC!! I asked for a refund and what I got was poor customer service, refusal to acknowledge that they practice a sneaky subscription technique and at the end, a lack of good faith and common sense judgment in refunding the charge. TERRIBLE SERVICE!"

"I am not the most technologically advanced person. I called the Async help desk and the person I was dealing with, George, was very patient, looked to understand my issue, and provided me with an approach that was tailored to my abilities. Excellent customer service!"

"J'utilise Async.com pour les enregistrement de mes interviews à distance entre Paris, Dakar ou Cotonou. J'ai eu l'occasion de tester d'autres plateformes mais je reste une utilisatrice d'Async.com qui me donne entière satisfaction"

"I’m a day late on the subscription because I work overnights and I woke up to a charge of 287 and when I first tried to use this website it didn’t even edit my video , and not I can’t get a refund and I really need the money. Do not use this website !!!"

"There responsive, ability to solve problems, and clear directions."

"Very useful especially the way of video editing."

"I rarely leave negative reviews, but I feel it’s important to share my experience so others know what to expect. I accidentally allowed my subscription to renew and noticed the charge the very same day. Within approximately 15 hours of the renewal, I contacted customer support. It can easily be verified that I had not logged in or used the platform at all during that time. I completely understand that companies have policies regarding renewals. However, I also believe there should be room for reasonable discretion when a customer reports an honest mistake almost immediately and has not used the service after being charged. This was a $150 charge for a subscription I did not intend to renew. That’s not a small amount of money, and I was disappointed that there was no willingness to consider the circumstances or offer any flexibility. The response I received was simply that the policy did not allow for exceptions. My frustration isn’t with the existence of a policy, it’s with the lack of customer service and common-sense judgment. Good customer support recognizes that honest mistakes happen and that long-term customer relationships are often worth more than rigidly enforcing a policy in situations like this. If you’re considering this platform, just be aware that if you accidentally miss your renewal date, even by a matter of hours and even if you haven’t used the service, you may still be responsible for the full charge. Based on my experience, don’t expect any flexibility or goodwill from customer support."

"I started using Async with absolutely no experience in recording or editing software. It really didn’t take me long to learn the basics to get my podcast up and running. The basic editing tools are the touch of 1 button and make the world of difference to the sound, it really does make it sound like a professional recording. I’m learning more the more I use it and I’ve been able to expand into creating more complex recordings with multiple layered sounds for meditation and breathwork recordings. So basically, async is making me look like a superstar 😉"

"I’ve been using Async for 2 years and it’s grown leaps and bounds over that time. Editing my podcast took a significant amount of time in the past and now especially with the ranking tools to see how the episode rates with suggestions to make it better and one click to make the changes has been a game changer! The recording studio is great, easy to use, easy for my guests to enter, and looks great. Highly recommend!"

"This site is amazing. I looked for weeks to find a meditation editing program that was simple and didn’t take hours to learn and async was exactly that. If you aren’t super tech savvy but also don’t want to spend a fortune outsourcing editing this is a great site."

"The async software has an excellent user interface, with helpful AI tools. As a novice audio assistant, I edit our company's podcast, and the async software makes our episodes sound as if they were produced by a veteran team of audio experts. I'm also grateful for the friendly customer service, with occasional follow-ups on any questions or concerns I have with the software."

"I signed up and cancelled the app the SAME DAY, but they charged me three times a few days later, then double charged me for months before I figured it out. They say I had three subscriptions, but how? Customer service is TERRIBLE and worse than useless. They tell me to look for multiple workspaces but I DO NOT have additional workspaces. I have no way to access these mystery subscriptions. They apparently allow you to inadvertently sign up multiple subscriptions to extract more of your money and then make it impossible to cancel. This is despicable, hostile, malicious design. I had to go through my bank to reverse all of the fraudulent charges and block the merchant."

"Async has been great to use, both as a recording platform and for editing. It's intuitive for hosts and guests alike, which makes producing podcasts painless start to finish. The support team is what really sets them apart though. They respond fast, are genuinely helpful, and go the extra mile to sort out any issues. Knowing you can count on solid support when you need it makes a real difference. Overall, Async has been a reliable part of our podcast production, and I'd recommend it to anyone looking for an easy-to-use recording and editing platform with support that actually delivers."

"This company is a scam. they stole 143 dollars from me for a YEARS worth of service i NEVER wanted or signed any contracts for. The day they charged me i responded immediately and they said "too bad, no refunds""

"I signed up and cancelled the app the SAME DAY, but they charged me three times a few days later, then double charged me for months before I figured it out. They say I had three subscriptions, but how? Customer service is TERRIBLE and worse than useless and tells me to look for multiple workspaces but I do not have additional workspaces. They make it easy to sign up multiple subscriptions to extract more of your money and then make it hard to cancel. I had to go through my bank to reverse all of the fraudulent charges and block the merchant."

"I want to praise the customer support team for their prompt and efficient service in getting a billing issue resolved. It was my issue (not theirs), but they worked diligently to help me find the answer, and found it very quickly!"