Based on 273 verified reports, this firm maintains a 94% trust rating within the Saving Traders community.
Together. Transforming Care. At QCS x Carebeans, we believe great care goes beyond meeting regulations - it’s about having the right tools, support and time to focus on what truly matters. That’s why we bring together compliance, audits, mock inspections, care planning, dementia care and rostering into one combined system. By simplifying the complicated and reducing stress for care teams, we help providers stay ahead of compliance while delivering and evidencing outstanding, person-centred care. Our mission is to strengthen care providers with confidence, efficiency and the support they need—not just during inspections, but every day. Together, we’re making care safer, smarter, and more sustainable for the future. See more
"Quick response and a detailed step by step (with pictures which helps me immensely) instructions. Sorted the problem immediately and gave me more confidence on the system"
"I am extremely happy with the support I got during a Teams video call on 28,07. 2026 by one of the QCS employees. It was an onboarding session where I needed to understand some functions of Carebeans at an Administrator level. The employee took me through with some best and clear explanations and showing a lot of patience to some of my seemingly "silly questions". She promised to send me some guides and she has fulfilled the promise. Speaking with and listening to her helped me get exactly what I was looking for. Thank you for such an experience."
"I have gained extensive experience and developed my skills significantly in my workplace due to the company’s policy of providing continuous training and development opportunities for its employees"
"Very knowledgeable support personnel. A bit of wait to answer phone but do appreciate that there is a call back service on offer. I am still learning how to use QCS but I do feel that the support is there."
"Very supportive"
"It’s does not work properly. I have sent messages about the problems."
"I was very happy with both the response time and assistance that was provided today by QCS. They were good at showing you the process I needed to take to solve the problem"
"Kai was very helpful and extremely professional!!"
"Amazing support from Maddie, quick response, very helpful and patient throughout the issue."
"My contract is due to be renewed on the 30th July 2026 for my company.I gave my cancellation e mail to them and are due to begin with a new provider on the 1st August. They have called me none stop, then tried to automatically renew me, then I needed to print off a form for a back to work only to find my account has stopped me from printing off documents from the system I may need to use before the end of my paid subscription.Avoid these very nasty tactics."
"Christopher Beavis was amazing, he was patient and understanding. I learned alot and feel like I can always get help and support whenever I need it. Thank you Chris"
"Easy to use, huge help with workplace compliance and response team for any help are really fast and efficient."
"Sometimes it can be difficult to find polices and procedures because precise wording needs to be used which isn't always obvious (e.g. 'Incident Response Policy'). However, when I emailed for help I got a quick response with what I was looking for attached."
"All great helped me to get my accounts to link"
"I recently set up an account with QCS primarily to generate compliance policies for my CQC registration application. Upon receiving the documents, I discovered that all policies had been generated using an incorrect company name — not my own. Whilst QCS did rectify the issue once it was reported, the explanation given was simply an "unexpected system error." What was not acknowledged was the significant amount of time I spent manually correcting the company name across every single compliance policy — a time-consuming and frustrating process that should never have fallen to me as the customer. An apology was received, however no offer of reimbursement or compensation for my time was made, which I found disappointing given the scale of the inconvenience caused. For businesses relying on these documents for regulatory applications, accuracy is not optional — it is essential. I would not recommend QCS based on my experience."
"I have used QCS while managing several care homes. The ability to have regularly update and expert policies, with additional resources is key for staff development and for the safety of the residents. We use the audit platform to monitor and review our governance of the homes. I have found the responsiveness of the customer support team excellent."
"The wait for the answer was short. The telephone wait was not long and the CSA was very patient, knowledgeable and thorough. All together a pleasant experience. Legacy Domain Ltd"
"We have always cherished the exemplary service QCS have always provided us right from the start. We are in our 4th year with them and it's been a fantastic journey so far. Keep up the Great work team your timely support means a lot. Bh residential care home ltd"
"Really quick service and friendly helpful staff member who was happy to assist straight away."
