Citation ISO Certification

"Well what can I say, I always get myself so worked up over Audits as I just dont have the confidence in what I do, however working with David Page over the last couple of days quashed that, He made the whole process so much more understandable and put my mind at ease, the suggestions he gave me will make moving forward with my audits a lot more straight forward and I can now streamline a lot of it. I can't recommend QMS enough and if you are lucky enough to have David as your auditor then you will be in good hands. Thank you David :)"

"We've worked with several ISO auditors over the years, but our experience with Stuart Karney was on a completely different level. From the start, Stuart was approachable, knowledgeable, and genuinely invested in helping us improve rather than just complete an audit. The advice and support we received has given us far more confidence in our systems and in moving our business forward under our accreditation. Stuart explained everything clearly, shared practical solutions, and added real value throughout the process. Without a doubt, this has been the most positive and beneficial audit we've had. I would like to thank Stuart personally for his professionalism, expertise, and the confidence he's given us to work through what is required. We respectfully request that Stuart runs our annual audits moving forward."

"We have had an excellent experience working with Karen Knaggs throughout our ISO 14001 and ISO 27001 consultancy. Karen has demonstrated an exceptional level of professionalism, knowledge, and commitment throughout the entire process. Her expertise in both environmental management and information security has been invaluable. She explained complex ISO requirements clearly and practically, ensuring that we understood not only what was required but also how to implement the necessary improvements effectively within our organisation. Karen was always approachable, responsive, and patient, taking the time to answer our questions and provide clear guidance whenever needed. Her attention to detail and thorough understanding of the ISO standards gave us confidence throughout the consultation process. The consultation sessions were extremely productive and well structured. Karen identified areas requiring improvement, provided practical recommendations, and supported us in preparing our processes and documentation to meet the requirements of ISO 14001 and ISO 27001. We would highly recommend Karen to any organisation looking for an experienced, knowledgeable, and reliable ISO consultant. Her professionalism, dedication, and ability to make the certification process clear and manageable have made a significant positive difference to our organisation. We are extremely grateful for Karen’s support and would be very happy to work with her again in the future. Regards, Veronika Riabokrys Gatwick Cars Limited"

"Caitlin Wevill made a daunting process actually enjoyable. She was clear and reassuring and helped me to understand exactly what was needed. Who thought audits could be a pleasure!"

"Great experience today with our ISO annual audit, didn't think I would be writing that! I had the pleasure of dealing with Kathryn James who was very knowledgeable and friendly which helped take the stress from the appointment. If all Citation's staff are like this I would highly recommend using them as we will continue to do so in the future."

"I had the pleasure of working with Diane Beck during our ISO 9001 and ISO 14001 audit, and I cannot thank her enough for her outstanding support. Diane was incredibly knowledgeable, patient and approachable throughout the entire process. She took the time to explain everything clearly, ensuring I understood not only what needed to be done but also why it was important. Her guidance was practical, detailed and encouraging, making what initially felt like an overwhelming process much more manageable. I highly recommend Diane to anyone going through the ISO certification process. She is a true professional who cares about her clients and wants them to achieve the best possible outcome. Thank you, Diane, for all your support, guidance and encouragement. It has been a pleasure working with you."

"The audit was well structured and supported by clear guidance, helping the process run smoothly. Useful discussions also identified opportunities to further develop and strengthen the ISO 9001 Quality Management System."

"I was Audited by Diane Beck, she was extremely helpful during the Audit process and very high level of knowledge, she guided trough this very well and hope that i get her in my next Audits for our Bussiness."

"I had a recent ISO27001 audit with Caitlin Wevill. She was very professional, knowledgeable and made the audit stress free."

"Going through the Citation ISO accreditation was straightforward with the help of Alan Boud and Ricky Niner whom were both incredibly helpful from start to finish, answering all my questions patiently and going above and beyond to make sure I was satisfied. I'd highly recommend any other company considering should complete the certification with Citation."

"We operate a sophisticated manufacturing plant producing sustainable asphalt pavement preservation materials for which best-in-class environmental and occupational safety and quality management processes are non-negotiable and critical in supporting our Factory Permit and transport industry regulatory approval. Citation ISO Certification allocated to our special case a consultant who proved a knowledgeable, insightful and informative guide and who rapidly understood our processes and gave true and meaningful expression to their summary. The resulting standards tailored to our sui generis procedures properly reflect our responsible approach while providing a useful framework for their consistent monitoring and potential refinement on an ongoing basis."

"Kyle was great. Made the audit feel less scary, very knowledgeable and helpful."

"Karen Knaggs our consultant from Citations was very professional and knowledgeable, although most of our proceses were in place, we went through all of them and identified a few gaps which we are working on and hopefully achieve certification soon. Thank you Karen"

"We have been extremely pleased with the support and guidance provided throughout our ISO 45001 journey. The consultant demonstrated an excellent knowledge of the standard while presenting the requirements in a practical and straightforward way that was easy to understand and implement. Their advice was always prompt, professional and tailored to our business, helping us develop a health and safety management system that is both compliant and effective in day-to-day operations. They were approachable, patient with our questions, and focused on helping us improve rather than simply achieve certification. Thanks to their support, our assessment process ran smoothly and gave us confidence that our management system is robust and adds real value to the business. We would highly recommend their services to any organisation looking for knowledgeable, professional and supportive ISO 45001 consultancy."

"Kyle was brilliant taking us through the process and going over all the key components of the process Thanks"

"Andrew North is a credit to your team. Recently done our recert audit for iso 14001 & 45001. Was a straight forward and well structured audit. Explained each step well. Thank you Andrew for a great experience"

"Michelle undertook my Stage 2 for ISO 14001 certification and she was excellent. Very knowledgeable and was able to get all my documents sorted very quickly, give me additional guidance and help set me up for integrated audits. I will definitely be requesting her for all my future audits."

"Recently had our 9001 and 27001 audits with Jeannette and 14001 with Michelle. Both ladies were friendly, helpful and put me at ease throughout. They made the experience stress free and gave great advice on how to keep our management system that way too, I'm very grateful! Holly Halpin Spotbuyer Ltd"

"Cheryl was fantastic! She made the process of recertification simple and straight forward, letting me know in plain language what was required. Thank you for your guidance and expertise!"

"From start to finish Veronica Hrituleac was brilliant. Always happy to help, explained things in a way I could understand and made the whole ISO 27001 process a lot easier than I expected. Nothing was ever too much trouble and she was always quick to come back to me when I had questions. A real credit to Citation and I’d happily recommend them to anyone."