Relay is an online banking platform that puts business owners in complete control of their cash flow. By helping them clearly understand what they're earning, spending, and saving, Relay empowers entrepreneurs to make smarter decisions about their business and reach peak profitability. Disclaimer: Relay is a financial technology company, not a bank. Banking services are provided by Thread Bank; Member FDIC.See more
Deposit a teller check 20k and compliance team at Relay said teller check bank recall. Relay took my remaining balance $17k and said they sent it to the other bank. I check with bank I got the teller check and they didn't recall check and the 20k check was cleared. I sent my proof they didn't recall. I have requested proof from Relay/Thread and ask what they did with my remaining balance over $17k. It's been two days of sending emails and phone calls to support team and compliance to find out what they did with my money. Everytime I called they say they can't give me any info on where my money got transfer to. Without getting any proof it raises Red Flags and they sold my money. I suggest if you are putting any money in account don't go over 10k or you will be screw and Relay/Thread will take your money.
Finally a bank that I like and seems to actually care about tech. Also, they have really nice customer support, they just helped me add a DBA.
Great customer service, and super quick to resolve any issues that may come up!
I have never been able to get money out of the account, only deposit money into the account. The many times I've called for support I was not able to be helped. I had to submit a letter to a bank board to make a payment with my visa debit card for over 200.00. I had to wait a week and only was allowed to go over that amount on a specific day. The communication was delayed and I was not able to use the card for the higher amount because the specific day passed that was approved. In other words you can't get money out of the account which had plenty of money in it. This week I received a letter stating I was non complaint and they were going to shut the account down in 10 days and any money in it was basically theirs if I didn't get it out. Again calling support in a panic because I've never been able to get my money out of the account, I asked what I was non compliant about. I've never been able to get money out of the account. The support person was nice but said she could not tell me. When I asked for something in writing and to talk with someone that could explain this she said no one will explain it or get back to me. WHAT? I've had bank accounts for 59 years and never have had this type of problems.
I had issue with 2FA past couple of days and it was a horror for me not beeing able to log in thanks to Rhey he called me today and ressolved any issue. CUSTOMER SUPPORT TOP NOTCH! Tip: if you call outside the US let your number for support to call you back otherwise you gonna get extreme high internation fee for the call.
I’m newer to Relay but so far it’s been an incredible experience! On-boarding with intention and organization. Plus, quick follow ups for routine needs or questions.
Great customer service. Just always opt for the call back when needing to speak with someone. My issue was resolved quickly, it was expedited since Im outside the country. Very helpful team. I also like the app very much as well. Everything works well with this online bank and I highly recommend it.
She seemed helpful and like she knew what she was doing but after we hung up the 2FA that we set up does not work.
Despite issues technically, once the engineering team of Carlo and her associate got on a video call to help me through the weeks long set of problems - they did so expediently, efficiently, professionally and with wonderful communication skills that made it an easy fix.
Disappointing Experience Our experience with Relay Bank was very frustrating. Account setup was simple, but ongoing operations were filled with issues. Customer service repeatedly failed to provide clear answers, and two wire transfers were returned without explanation. Each interaction required multiple follow-ups and unnecessary delays — everything took much longer than it should have. We ultimately decided to close both accounts due to the ongoing complications.
Navigation facile, explication claire
So far so good! Thanks for your help!
Great customer service and ease of use.
Relay is great, everything about them is 100% professioal!!!
Answered all my questions gave me information i needed
Everything was excellent and highly recommended. I wish they had support in more languages, but otherwise, everything was perfect.
Great service - fast resolution times.
Relay made it so simple for me to sign up for both a business checking and saving accounts. Transferring funds from my California accounts to Relay was easy to do also. I would highly recommend their services if you are contemplating using an out of state bank account.
Online Chat Customer Service Edmund was very fast with his responses and also assured me about what I was worried about and gave a solution to my problem. Thank you so much for your help.
