Based on 40 verified reports, this firm maintains a 96% trust rating within the Saving Traders community.
Royal London is the UK’s largest customer owned life, pensions, and investment company. With over 160 years of heritage and no external shareholders, we’re able to take a long term view, focusing on supporting better outcomes for our customers. Royal London works for you.
"Rhonda was amazing, She helped us so much, Rhonda, your an asset to your company xx"
"First time I called Royal London to speak to someone in person for some information. So pleasantly surprised at the excellent service. Thanks to Jamie Donald for answering my queries and information received. Very helpful! BR Kal"
"Martin Coe was very helpful and efficient."
"Rhonda Davies was so knowledgeable and professional and explained everything in simple terms. She made everything so easy."
"Julie Berrington took the time to understand my issues and was very patient in trawling back on historical information. She was able to answer many of my questions and where she didn't have the knowledge was very honest. A great experience all round!"
"Well, a shaky start when I was told my pension was expired, no money in it. But quickly resolved when I was passed to Liam who responded to my request quickly, helpfully and efficiently. Good job. Angela Greenfield."
"Prompt and professional service"
"The customer journey to switch funds is far from straightforward, appears disjointed and contradictory instructions are provided by contact staff. In summary: The website informs you to phone RL. Call centre tells you to send a secure message with detailed switch instructions. Admin team send you a form to fill in which duplicates instructions previously provided in secure message. Form has to be 'wet signed' and returned in post."
"Excellent customer service throughout, Barbara Hampton, Sam Nelson and everyone I had the pleasure to deal with."
"Daniel N made all the facts clear"
"Kate Erturk responded to my questions and explained everything clearly. She was very polite and helpful and I felt she treated me with respect. Many thanks J"
"I have have dealings with Royal London in the past and have always had excellent, professional and speedy customer service. But on this occasion, it was outstanding, the service I received from Kate Ertuk was exceptional, professional, knowledgable, great interpersonal skills and helped me through things. She definately went over and beyond and is a huge asset to Royal London."
"Terrible customer service. Child trust fund matured 06/08/26. Asked to provide docs which was done. No payment made. We emailed called several times to be told need to send in proof of id. This had already been done so rang and actually spoke to somebody who said would look into it. Again no contact meaning I chased again, I explained daughter going away to university but no care given. Still no outcome and just now being told need to take pics of daughter with her daughter , then take the same documents to get counter signed as true id by the post office. Was easier or prove my id for a mortgage. Will wait for another month for a reply from Royal London. Communication is not their strength."
"Emily was very professional, pleasant and informative at all times. She made a process I assumed would be very involved and difficult very easy to follow !"
"Very helpful young man who worked clearly and efficiently. With my query,deserves pat on the back for providing excellent service"
"Rhonda Davies was very helpful"
"Very prompt response to my original enquiry, clear information sent to me and promt action taken on my final request."
"RL is a pleasure to deal with!! Great returns plus a very effective admin team providing an outstanding customer experience. It has been a pleasure to have been a client."
