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The rug is reasonably similar to the image on the website albeit the grey is mottled and the white is more cream. My biggest concern is, while the rug arrived in a plastic protective outer (good while transporting), it was tightly wrapped around a cardboard tube from the centre of the underside. Now the rug is on the floor there is a raised hump the shape of the cardboard tube that will not flatten. Despite folding the rug in the opposite direction or putting weights on the folded section, the hump remains.
Great delivery times and quality product
Rug arrived on time but when unrolling this rug noticed a fault so filled a contact form on rug- traders site reporting this fault also sent an email showing picture of fault. To-date Rug-Traders have not responded
Easy process to follow re ordering and the item arrived well packaged and placed in a secure area. The only criticism (although no big issue) Would be good to receive a message to advise actual date and estimated time as to when goods are expected to be delivered.
Great rug perfect size & price quick delivery.definitely use again.
Great Service, kept informed on delivery.
Ordered rug,9 in stock stated on website and money was taken. I had an email next day to say it is out of stock. Very disappointed. Still waiting for refund?
Great Quality, amazing price and quick delivery!
I ordered a rug from the website, payment taken but when I didn’t hear any more I contacted them to find out when I could expect to receive my order. Turns out the rug I ordered was ‘old stock’ and not even available. I should expect a refund in 5-7 days. What a waste of time and I only found out because I chased them! Reading the reviews, they really need to manage their stock and website better.
Placed order on August 26th and was advised by email order completed on 31st August - still have no tracking information on when it will be delivered even though website says standard delivery is usually with 3-5 days
Delivered within a very short time, packed really well and when they say anti slip they really are anti slip, don't move at all on my tiled conservatory floor, wonderful with grandchildren racing about.
Ordered and received an email next day telling me out of stock and no future resupply, yet site still showing same product as available. RUBBISH UPDATE JULY 2023 - You will note that they said they would have someone look into this on here, THEY DIDN'T, never heard from them again, apart from the constant email marketting! AVOID LIKE THE PLAGUE!
Excellent service and rapid delivery with good tracking via dhl.
Didn't get it. Stock error on web site. They get one star for telling me.
Rugs are gorgeous and were delivered very quickly.
Good all round, except delivery a bit later than expected
have only received half of order
