State Bank of India

"My experience opening a savings account with SBI was disappointing. I was told that Group Personal Accident Insurance (GPAI) was mandatory and that the account couldn't be opened without purchasing it. This raises a serious concern — is GPAI actually mandatory for a regular savings account, or was I misinformed? Customers should be clearly told which products are optional and should never feel pressured into buying insurance just to open a basic savings account. This kind of practice damages trust. I'd urge SBI to look into this and ensure their staff provide transparent, customer-friendly information going forward."

"Staff Service very poor in kuriyachira branch because i want to open a New account but the staff are not interested"

"Just tried opening ZERO BALANCE savings account on SBI YONO APP. Literally the worst experience of my life. Yesterday I tried scheduling a VKYC and they made me stay in the useless queue for 2 hours straight with their stupid countdown timer. Today I had it scheduled at 10.00.. luckily my queue number showed 3 so I felt like today I'll for sure have my account opened. But guess what.. they connected me with the so so called executive .. and in 2 seconds the system glitched and I was pushed back to queue 10. So frustrating experience. Never opening an account with them. Ever. If you care about your time and mental peace.. you don’t have to bank with them either."

"They didn't provide internet banking details for 3months for NRI home loan customer. After struggle they have provided and it worked only once then not sending OTP to NRI mobile. Trying since last 4weeks and emails are going here and there but no progress. How this bank is surviving"

"Very bad and wrost bank they are using bad words while talking very wrost behaviour and they are taking like this with personal number"

"One of the worst bank in India... Banking service is too poor to its commercial customers..."

"I am an NRI who came to India for a two-week vacation, and my experience with SBI was extremely frustrating. While in India, I could not even withdraw cash from an ATM because transactions required an OTP, which was sent to my registered foreign mobile number—but the OTP never arrived. I also could not set up UPI, leaving me dependent on my physical debit card for shopping. I visited the branch for assistance, but that was no help either. Every solution they tried eventually required the same OTP, which I simply never received. For NRIs visiting India temporarily, this is a serious practical problem. Banking should not become a major inconvenience simply because the customer uses a foreign mobile number. My advice to NRIs: think twice before relying on SBI while visiting India. In my experience, it was an extremely frustrating and unprofessional experience. Once in a while you get OTP. But will be too late and you will be timed out."

"The website is down far too often. It’s extremely frustrating when I need to access online banking and the website simply doesn’t load or keeps showing errors. A bank’s website should be reliable and available when customers need it. This really needs to be improved."

"Even 1 star is more for this shitty bank,the managers are more shitty,they don't even care about the procedures of the banks and doesn't take action if anyone's bank has been freezed,there are more than 5 cases in a bank of my district where the accounts of customers hasn't been unfreeze,it's been more than 3 months Recently a manager has been changed even though the ex manager knew the procedure he didn't file a complaint and the new manager doesn't even know What the heck is RBI doing what if the person has the payment his/her daily expenses are u gonna care about that?I would recommend this bank service as -ve 10"

"SBI's broken, faulty website, not even working, I am registering for activation code through debit card option, not even proceeding, yono app only work if you will visit branch, how will I do net banking. SBI making us live in 1900. And this is one of the top bank in India. Hatsoff salute 🫡. Win website you have."

"I am unable to log in because the OTP is not being delivered to my registered mobile number/email. I have tried multiple times, but the OTP never arrives, making the website unusable. Please investigate this issue and improve the reliability of the OTP service. This is causing significant inconvenience and preventing access to banking services. It is a bogus website."

"SBI District of Columbia, Hijacked my funds from an Investment Platform that I was withdrawing funds from. And open up a checking account in my name without my permission, consent &/or authorization. And they have been Extorting me for funds to get access to my funds in which they are holding hostage. They function like they're a India Mafia in Washington DC. Stay away from them"

"Worst service providing not doing on time works they take customer valuable time whole day for one small work 🤦🏼👎🙅‍♂️"

"SBI YONO is worst product. SBI software team does the worst job. they dont test there online platforms properly and release to customers. The platforms want to send an OTP for login and OTPs dont generate"

"The Manager of SBI Undri Branch Pune, is extremely rude and unprofessional. He has openly stated that THE BANK DOES NOT RUN ON HUMANITY GROUNDS. My mother is bed ridden, but this bank forced me to bring my mother to the bank. I had to get her with her catheter and urine bag. We are not able to withdraw money as there is a technical error at the bank's end. All that the Manager says is that he cannot do anything. This bank is pathetic."

"Very slow work , very bad behaviour and bank employee customer all work (loan ,fd, credit, debit) prosess so slow."

"Have anyone ever heard that FD maturity value reduced lower than Principal ? It’s a long story where customer is at no fault and SBI give irrelevant answers"

"Very bad service.i don’t understand stand y they work so slow. And just to do changes u want months Y can’t u change ur system of work Work fast people wait u all work so so slow I am resolve my things"

"Private bank are much better than government bank. They care for you and listen to you. My bank sbi employee are unletrature did not understand my issue."

"I wanna apply for a credit card, I keep calling the customer care, both in the payed and toll free numbers. Nobody ever picks up and they never call back. The AI programme just takes your details and tells that they’ll call back. They never do."