Scalable Capital

"Just closed an account without any explanation, even though I hold a valid german permanent residency permit"

"Scalable Capital is closing my account because of my non-EU passport, although I have held a German Niederlassungserlaubnis and lived legally and permanently in Germany for many years. There is no EU or German rule requiring this closure. On the contrary, the European Commission has clarified that sanctions do not justify account restrictions based only on nationality and that permanent residents are exempt. This appears to be Scalable Capital’s own discriminatory initiative - not a legal requirement. They refuse to explain themselves or provide any legal basis. Potentially unlawful, against basic EU principles and absolutely unacceptable. Avoid this platform."

"This time Scalable Capital decided to ban accounts for Russian and Belorussian people, even if they have a valid residence permit. What a shame!"

"They are closing my account because I have Russian passport, even when having the permanent residence. I live in Germany since 2019, and never been in Russia since then. For me it is a pure discrimination. I will never trust this company again."

"Today I received a very disappointing email informing me that Scalable Capital is forcefully closing my accounts because I am not an EU citizen—even though I am a permanent resident of Germany. Scalable Capital claims this is due to sanctions, but there are no sanctions that generally target permanent residents of EU countries simply because they are non-EU citizens. If you want to invest with a company that treats customers this way, that’s your choice. As for everyone else, I would recommend staying away from a company that appears to discriminate based on citizenship while misrepresenting the legal basis for its decision."

"I went through a complicated registration process that took months, only to have my account closed a little over a year later because permanent residence isn't sufficient documentation—citizenship is the only requirement. I don't recommend this to people without citizenship, unless you want to waste your time for nothing."

"Account closure for no reason, terrible customer service"

"It took 1 month to get an account opened. Reason? Customer service too busy. I had to remind several times to review my application."

"The worst broker. You can't rely on them at all – and remember, that's the money for your pension"

"IT72B. Than 0100561860000. 000001792"

"Scalable misinformed me about the proof of address requirements, so my documents were rejected. They then insisted I re-upload new documents, but then provided literally no way to do that - no email address, no functionality in the app, absolutely no way (I am a tech professional and I searched exhaustively). I had to wait over a week until an automated email arrived with a link. This meant a very long and drawn-out onboarding period - far from smooth. Even when this was resolved and my account opened and funded, I continued to receive automated emails bugging me to upload the documents I already uploaded. And, in terms of making my first investments, instruments are very hard to find - there is no way to browse by categories and the search functionality is very poor, just a straight exact-match search of the name, ISIN, etc. You can search for "japan" and never see 100 results that have 'Nikkei' in the name."

"I requested a withdrawal and my funds were frozen/unavailable for an unjustified period of 8 weeks! with no clear communication on timing or the reason for the delay. A regulated broker should guarantee transparent execution times and prompt access to client funds, not leave customers in the dark. This experience undermines trust in the platform and raises questions about how withdrawals are operationally handled."

"I didn't even started investing, but onboarding was not easy. For some reason my documents were declined, I got the message stating that and after submitting complain, I shortly got an email, that documents are approved without my complain even being processed. So I guess it was some issue. Not blaming anyone, but from the broker (as well as from the bank) you expect precision everywhere, because we are talking about big money, customer should fully trust the app. The second thing that made me really sad that you can set up everything only through SEPA direct debit. I called my bank (in another EU country), they confirmed that they comply with SEPA, I transfered the initial amount to scalabale capital and it activated my current account. But when SC tried to withdraw money from my bank, they couldn't do it. As I understand SEPA direct debit works only with Germany and maybe Benelux, but doesn't work with other European banks. The whole point of me having SC is to invest while I'm living in Germany and move broker account without selling stocks when I'll go back to my country, it's the only reason why I registered in SC. Now I'm not sure what to do, because even if I'll manage to put the money to broker's account, I won't be able to withdraw them just because of SEPA issue. Would be much easier if SC would just use my bank card and not SEPA and would "charge" monthly as any other provider (Netflix, Spotify, etc). Anyway, now thinking should I delete the account or there is any other solution?"

"My experience with their support has been really bad. I contacted them 3 weeks ago regarding a matter and was detected to the chat bot, I was later able to email them, and I am still waiting for a response. To me this is absolutely unacceptable, why would I trust a bank or broker with my securities and money if they won't even provide support? I am seriously considering moving all my securities to another broker if their support continues being this non existent."

"in the broker, when we deposit amount it shows as profit and green colour even though overall broker portfolio is in loss."

"Indeed they were good from the start with everything in perfect order, however it was only recently that they started acting strangely becausse they wont grant mhy payout for almost 1 month, owing to their lack of diligence i stumbled upon #SuccessfulHabit-LLC#, to date their payout is timely."

"I signed up through the FinanzflussBonus promotion and met every single qualifying condition. The bonus never arrived. What followed has been three months of the most brazenly evasive handling I have ever experienced from a regulated financial institution. April 2026: I contacted support. Their answer? Go ask Finanzfluss. This is where it becomes insulting. I read Scalable Capital’s own Teilnahmebedingungen — the terms they wrote, published, and are bound by: • Section 4 (Ausschüttung der Prämie) states the bonus is automatically credited (automatisch ausgezahlt) to the Verrechnungskonto by Scalable Capital. • Section 8 (Datenschutz) states that Scalable Capital processes personal data for the Durchführung und Abwicklung of this specific promotion. Finanzfluss supplied a partner link. That is the entirety of their involvement. They cannot see my trade history. They cannot see my account status. They have no authority whatsoever to move money into my Verrechnungskonto — an account Scalable Capital itself operates. Redirecting me to them wasn’t an honest mistake. It was a deflection, and Scalable Capital’s own contract exposes it as nonsense. I sent them exactly this, quoted their own terms back to them, and asked for a proper review. Since then: nothing. Not one substantive word. Every month, without fail, the identical copy-pasted email arrives: “We would like to inform you that our specialist department is still working on resolving your request. We understand how important this matter is to you, and we are doing everything we can to find a solution as quickly as possible.” They do not understand how important it is. If they did, three months would not have passed. This is not a specialist department working toward a solution — it is an automated holding pattern designed to run out the clock until the customer gives up. It is now July. Three months, three identical emails, zero actual human beings. Ask yourself what this tells you as a prospective customer. A company that will not honour a bonus defined in plain language in its own written terms — a payment it is contractually obliged to make automatically — is telling you precisely how it will behave when something bigger goes wrong. If they stonewall over a marketing promotion, what exactly do you think happens when there is a real problem with a real position? I hold a substantial portfolio with Scalable Capital. Not for much longer. The moment this matter is closed, every euro moves to another broker and this account gets deleted. I will not leave serious money with a company that treats its own contractual obligations as optional and its customers as an inbox to be managed rather than people to be answered. Avoid."

"The Onboarding experience was very bad as it took nearly 3-4 weeks in total. Document verification process is very very slow, and if you contact them you get reply in weeks."

"So far the only problem I had was the nightmarish signup process as an expat, which gave me a taste of Scalable Capital's customer service. Going through the identification process is one thing (still, less smooth than for locals) but the real challenge begins once you are asked to go through the 'Proof of address' process. This only affects expats who don't have citizenship and as a result no local ID in the country where they signed up for Scalable Capital.. for me the process involved uploading three different documents and the waiting time between each upload took multiple days. As a result, my onboarding process took 11 days. After this, getting started with my account and migrating my assets was a surprisingly smooth experience."

"Easy onboarding by showing I'd card at post office. Easy to purchase etfs and stocks in euros."