Skistore Swing

"Really bad experience. They do not honour their obligation to accept return and refund you. They will use any kind of silly excuse, so be aware that if you make a wrong order you'll never see your money back. Stay away, there are plenty of honest stores, no need to deal with these people."

"Great online shopping experience here, staffs are very patient and friendly, we bought many great apparels for hiking here. Well packed and brand new."

"No problem with order fast delivery to Denmark and item at the best price."

"Amazing service! A return was stuck, but the support team has continuously helped me to find and recover it. A huge thanks!"

"I placed an order and my parcel has been stuck at “label created” since February 3rd. (10 days now) Despite several emails, no solution was provided and my cancellation request was refused. No delivery, no refund, and poor customer service. Very disappointing experience."

"Worst customer service ever! Don't order anything from them under any circumstances."

"Bought a Peak performance argon light hood jacket on sunday , arrived on wednesday. Very fast delivery to sweden! I'm more than satisfied and will probably buy from them again"

"Terrible experience. I placed an order on Monday and heard nothing for two days. I had to email to get an update, only to be told the item was out of stock and couldn’t be shipped. No idea why no one contacted me sooner. I’m now waiting for a refund."

"This shop is not recommended. They claim that our return – on a photo there was a small pollution – but this was not caused by us - are not in compliance with their regulations. They also claim that the item is damaged (a stain) and can no longer be sold. We had to take back the item (a pair of ski pants – easily wiped clean) that didn't fit. The pants were cleaned within 30 seconds. We have Pictures of the polluted pants and after cleaning. But now we have a pair of (not cheap) ski pants that don't fit and double shipping costs for return and return-return-sending! Absolutely not recommended."

"I am beyond disappointed with this shop’s so-called customer service. I purchased a high-priced jacket that showed significant quality issues after only three wears, yet they refuse to take responsibility. Instead of honoring their warranty and consumer rights, they blamed supposed “dirt” and told me to pay for the return shipping—just to have them maybe consider my claim later. Let me be clear: This was not about dirt. This was about a product that aged years within days—something completely unacceptable for a premium brand. Their excuse to avoid handling legitimate complaints is a blatant disregard for customers and basic consumer rights. If you value quality products and decent customer service, avoid this shop at all costs. They’ll gladly take your money, but the moment something goes wrong, you’re on your own. Buy elsewhere and save yourself the frustration!"

"Solved a return issue for me. Thank you!"

"Absolutely do not order from this store if you don’t live in the Netherlands! Am having a nightmare with a return. The store is unresponsive, incredibly unhelpful and absolutely not worth buying from. Update: I cannot emphasise enough that this store is a scam. Starting legal proceedings now. Please do not buy from them!!!"

"I read the negative reviews so I was very anxious about my purchase. I ordered two sets of ski jackets and pants, but one set didn't fit so I asked for a return and refund, everything from shipping to customer service, from communication to refund was easy, fast and precise. Yes, you have to pay the shipping for a return, that is the only negative thing but they have excellent prices and offers so... products were clean, new and well-packaged."

"Bought a jacket which arrived much too late as it got stuck in customs and I had to then pay the customs duty to release it. Have been chasing for 6 weeks now and got 1 answer from the store, but still no reimbursement. Avoid this place!"

"I ordered ski pants. The pants had a broken button, here locally, I sent the pants back last year. And the seller refused the return to Klarna even though you confirmed receipt of the pants. I don't have any pants and I still have to pay the full price! Beware of scammers!"

"Buy somewhere else! Unfortunately, I can only agree with previous reviewers with bad reviews. The store is anything but customer friendly and refuses to accept the return if it was sent too late or the items are not carefully folded and zippers closed. Unfortunately, I was on vacation and filed the return one day too late. Now I have to pay for the entire order and double shipping (return + resend). The products in this store are also available in any other sports store. Better pick one with customer service."

"The English version of the website is very misleading regarding the requirement to pay for shipping on returns. It says that the customer needs to pay, but then just below states that the shipping charges will be refunded when the item is recieved. This is not true, they mean something different, but it is not at all clear. The only option for return shipping cost $86. Ridiculous. I would never have purchased the item if I knew I had to pay for return shipping. Buyer beware. Only order if you are absolutely certain the item will fit."

"Very friendly. They called me as I ordered a hoody and in dexription it was not mentioned, if it is for women or man. As I am a man and the hoody is for women, they called me and make it clear to me. Anyhow, I ordered for my wife. But this is really customer friendly."

"I ordered two jackets in beginning of october. The shop delivered the wrong items which i instantly contacted customer service about: i wanted to return the whole delivery. I even paid the return shipping costs, although SkistoreSwing offered me a refund for the 7 Euros. But up to that point, customer service was friendly and i thought i'd leave it at that. When after weeks i still didn't get a refund over the false items which i sent back, i contacted the store again, asking if everything was alright with the shipping. I instantly got a reply, that the package arrived just today (which was three weeks after i sent it and also very suspicious to me that right after me asking about it, it apparently arrived). So the backshipping was not in the time frame anymore according to Skistore Swing and they wouldn't take it back. But i could send them some money for the shipping and they would send the wrong jackets back to me. I do not want the jackets, i ordered something difderent anyways. And I returned them in time!! Now i neither have my jacket, nor the money."

"Disappointed by the Customer Service, missing goodwill in terms of complaints to find a joint solution that works for both sides."