Snocks

"Quality is weak. Underwear after two wears developed an huge hole at the seam near the waistband. Size is smaller than other companies. Kudos for decent customer service and sending the new pair but it shouldn’t happen in the first place. Ordered thru Zalando."

"Cotton is so comfortable and the fit is ideal. I wore the underwear under a dress and there are no lines and the comfort is high"

"I purchased my first pairs of snocks socks about 5-6 years ago. They were perfect. I recommended them to friends. I still have the pairs I purchased from that time and they are going strong. HOWEVER, I decided to freshen up my collection and purchased five more pairs last year. They are beyond awful in terms of quality. Holes in all new ones after one use. They are just too thin. The older ones are thicker and have stood the test of time. Disappointed as it seems as though snocks has cut quality for a price margin. I’ve now gone to m&s for similar socks (£8 for four). Much better quality. I will not purchase snocks socks again. My friends who followed my recommendation also think they are dreadful quality."

"Even about the delay in the shipment and the difficulty part about chatting with an AI bot online, sharing my disappointment related to the page, who works to them shared the contact email, each I could clarify my doubts about the delayed shipment."

"Great quality and design, fast delivery, overall I would definiatelly recommend!"

"This is the most confortable underwear I ever had. I wish it would be more colors or paterns. But they are great!"

"Very good quality products at great prices. Smooth experience and so happy with my purchase. I’ll definitely buy again."

"My shipment was accidentally canceled, but the customer service team helped me immediately and was incredibly attentive the entire time. They refunded me and even allowed me to buy the product again with the same deal I had originally. Excellent service!"

"Snocks is a great store for anyone who values quality and comfort. The products are well-made, durable, and very comfortable to wear. The ordering process was smooth, delivery was fast, and customer service was professional and helpful. I also appreciate the modern design and the clear, user-friendly website. Highly recommended — I will definitely shop here again!"

"I ordered compression socks but wanted to return or exchange them because the size was too big. However, the company wouldn't allow me to do so. It feels like a total scam. I found the same stockings on Shein for just €2. Lesson learned: I lost €60. The socks ended up in a charity shop. It pained me that I had no chance to exchange them for a smaller size. I was told that I couldn't even exchange them because I had worn them. I didn't wear them, just tried one on; that's about all."

"Very uncomfortable tights. Fit perfectly everywhere apart from behind the knees. Their returns policy is not clear. So be warned. Once tried on, you can't return. This is not called out on the product page and nothing on the packaging. You will have to go digging to find it. Not acceptable. I was offered discount for a different size or 10% refund. I refuse to spend more to try a different size that I also won't be able to return once tried on. How can one determine they are fit for purpose when purchasing online and unable to try on? I also bought BOGOF and offered to return the unopened pack but was told this was not possible. This goes against Consumer Rights. They could've at least offered a 50% refund then and resold. Overall, the customer service is awful. They don't care about the customer at all. I ended up disputing through my bank to receive my refund. They also delete negative reviews on their site, hence none below 4 stars. I should have spotted this huge red flag before purchasing! I have since reported to Trading Standards as they are in breech of Consumer Protection from Unfair Trading Regulations 2008. Beware. Do not purchase from this company! If you unfortunately have already, report them to Trading Standards. Update: Please ignore their comment. It adds zero value. It's just their public attempt at making them look like they care when they don't. Until they get shut down, they will continue to swindle customers."

"My order was mixed up possibly because of the local post office and as a result I never received the product But snocks company arranged to send me again my order without any additional charge I am really very happy from their quick and generous response ."

"Either they bought reviews before or changed the supplier, because I ordered quite a lot from them (9 men’s pairs of underwear, 3 women’s underwear and 6 pairs of socks) - quality is terrible - around 20% did not even survive initial washing. Stay away from this company"

"Absolute scum Complained and never got anywhere Product is not what they advertise ! They were happy to refund if I sent the item to America! The cost of that would have been even a bigger loss to me. Lesson learned I suppose. No comments on the social media on their posts speak volumes. Please people do not use this company and those are not support socks in any way shape or form. Simple socks that you get from Temu or any other Chinese site for max £2.99 Do not use 😢 😢😢😢"

"I ordered two packs of socks and two packs of underwear. I was convinced of the quality because of the advertising and the 6-month guarantee. Although I did think it was like whatever, since what underwear and socks wear out in 6 months anyway. Well, plot twist, these did. both the underwear and the socks. The socks had holes in the first month of wearing, and the underwear too. The elastic bands of the underwear also started sticking out of the fabric everywhere. I thought I may have got a bad batch, so I contacted customer service, which was great, and I got a replacement without any hustle, so that is great. However, the same thing happened again. I am simply not going to go through the replacement process every two months. I like the looks of the products, I like the minimalism, I like the customer service, but I would expect far far more from a European company, and at that price point."

"The Boxershorts I ordered had holes and ripped after a few weeks. It says "The boxers you are going to love" but i do not love it at all and they don't even fit that good."

"Ordering in EUR, checkout in CHF with massive uplift on exchange rate (122 EUR turn into 137 CHF, instead of ~113 CHF [per 29.7.25]). That's in my point of view a rip-off of Swiss customers. Also, VAT benefit not handed over transparently. Other companies do that much better and transparent! (for instants Seipp Wohnen in Waldshut)."

"love it. so cool socks"