The Travel Makers

"Veronica is a rockstar travel maker and troubleshooter. She also handles stressed out, frustrated, and angry customers in such a professional and calming manner. I am so pleased and relieved that I stumbled on to Veronica (and Charles for a different call)! Even with our difficult moments, she pulled together a perfect solution, keeping me still Delta fan. Thank you, Veronica!! You saved the day and I hope your co-workers find inspiration in your work, and of course your boss. She’s the best!!"

"Horrendous. Truly. Because of a glitch on the Expedia website Expedia created 2 identical 2.5k flight bookings and when I discovered this, and called, they said they can cancel 1 but it will cost me $700 lol, insane, why would it cost me $700 when their website created the duplicate booking? They refused to accept responsibility even though it is physically impossible for me to generate 2 identical bookings at the same moment. After an hour on the phone and being passed around someone finally said that they were able to negotiate on my behalf with British airlines, and it will only cost me $300 to cancel the duplicate they themselves generated. I was still not happy obviously, he asked me to leave him a review and I said I am sorry this is just not gonna happen you are making me pay hard earned $ for nothing, it’s a nightmare situation, so he said I will add an Expedia credit to your account to cover the penalty cost and that is our way to make you whole, I accepted that as a fair resolution, why it took over an hr of me arguing on the phone I have no idea, he insisted I leave him a review and said the voucher will come inside 48 hours. I left the review being honest and grateful for the help of Thomas and Russel. No voucher came.i emailed them to the emailed they were interacting with me during the phone call and no response. I emailed again no response. No voucher. So I paid $300 for a tech problem on the Expedia website where they double charged me and generated a twin reservation. THomas and Russel were never to be heard from again. I will never book with Expedia ever again. Be ware."

"During a very stressful week, I booked flight and car rental reservations. I made a mistake on the pick-up time for the car rental and by the time I realized it, I had been counted as a no-show and charged and I wasn’t even at my destination yet. I was still at the airport just beginning my trip. I called the car rental desk at the airport and was not able to get through to anyone. Then I received a phone call and it was a call-back from the helpdesk. I spoke with Jesse and he patiently spent 15-20 minutes on the phone with me to resolve my problem. I am completely satisfied with the resolution and thankful to Jesse for his excellent customer service."

"Having trouble getting back a review talked to many reps today Ai as well hotel that I booked with finally talked to a gentleman named Brandon an he transfered me to a supervisor who's name was Rocky. Rocky listened to my story an solved my problem impartially very proficianial thank you Rocky."

"After a few minutes of back and forth on trying to cancel a reservation Ayra was super helpful in getting the reservation canceled and refunded! Thanks for the help!"

"Jade was excellent in his customer skills very professional. He handled the problem professionally and was able to remove the extra charges that Avis was charging me. Avis didn’t do their job but Jade did his job and rectified Avis short fallings."

"Drew was great with handling my experience with great with communication. Thanks again 👍"

"I needed to extend my rental for another day and Ms.Jean did it with no problem I was so thrilled this really helped me out I had to go to ER time I got there so I lost a day of my vacation but with Ms Jean help I was able to stay and enjoy an extra day! Thanks Ms.Jean!"

"I was very nervous cause this was a emergency trip I had to attend and Ms JEAN WILLS took me through the procedure for my rental and found me the prices which was in my budget and , everything worked out just fine , thanks for connecting her for my rental, plus she has great patience and customer service skills which is important to me ., thank you.😍"

"Jean was awesome, she helped me in what was a very difficult time. The passing of my mother. She was empathetic and kind 🙏🏽"

"Dwayne was amazing a great help."

"Jade the travel maker was a tremendous help. He secured everything we asked. He informed us on every detail. We were locked into a great price and easy access to vehicle. Great job. Will definitely recommend to family and friends."

"I like the. Service Dwayne. Help me. Out with this. Situation he did good"

"Booked a holiday through wowcher and was immediately asked to pay more after booking, When on the phone to Travelmakers to book the holiday, the flight provided was not suitable and they wanted to charge a lot more to change the times. I informed them that I wanted a refund, they said they would request a refund and I had to call back to see if the refund was accepted. I have tried to contact them many times to no avail. Wowcher have been completely incompetent and won't provide me with the details to contact Travelmakers or with their complaints procedure despite asking numerous time. The WhatsApp chat is hopeless as they repreatedly say someone will contact me within either 24hrs or 48hrs and no one does. I constantly have to chase and am getting nowhere. Now being told only have 72 hours to book even though I’m emailed different information. I’ve also had calls claiming to have the holiday at original cost now that I’ve tried for a refund. Unacceptable service will continue fighting and take up with small claims court."

"great experience"

"Jade was attentive, careful to get everything right, and was hugely helpful to me. He is a terrific agent! He gets a 10 in my book."

"cannot get thru any phone numbers, cannot get info relative to my flight. Thinking of doing something else"

"Ken worked diligently to help me cancel my flight. I cannot go on this flight and he patiently went through all the necessary parts of the process to help me. I appreciate his positive attitude and helpful professional ethics. Thank you Ken!"