Based on 40 verified reports, this firm maintains a 78% trust rating within the Saving Traders community.
We are on a mission to democratize access to healthy living. We hope you join us!
"Excellent customer service that supports their high quality products."
"WARNING- if you cancel your membership be sure to remove your billing information. If you don't and log in again in the future, they will bill you an annual membership fee just for logging in. They've had a class action lawsuit for fraudulently billing membership fees to people who have cancelled."
"They won't let you browse before joining—paying money. Once I joined, they forced me to answer a myriad of questions to create my first recommended cart. I JUST WANTED TO LOOK. I didn't care for any of their recommendations. I looked for other things I might want and found the prices not worth ordering even if I weren't paying for a membership. There seems to be no way to cancel. They advertise no risk guarantee, but you are risking a frustrating process to cancel. I used their chat bot, and it offered deal after deal to keep me. Apparently it didn't understand when I said if it asked me one more time if I wouldn't stay that I would post an unfavorable review, so here it is. It was a total waste of my time, and an insult. They did refund my money."
"The Customer service representatives were kind and very helpful! They listened and took into consideration my situation specifically. They were considerate and respectful to the situation at hand and continuously provided as much help as possible. They truly went above and beyond my expectations! They also are very conscious of the environment and the economy we are in and do more than a lot of other companies I have experienced to help combat that and provide aide!"
"I have been a member since 2020. Back when I first joined, it was fantastic. The prices were great the ability to get free items and other things like that made it really worth it over the years. It’s become more expensive than even Whole Foods and it’s honestly not worth it in any way shape or form do not waste your money."
"I have placed 2 orders here. All i can say is not only is it wonderful to be able to get organic non gmo food delivered because we don't have many options where I live. But these guys do an amazing job packing the boxes. Like these are the most well packed, and protected packaging I have ever seen. my protein shakes are well wrapped just in case there was a leak it wouldn't get on everything else you ordered.. Prices are reasonable.. I love they take ebt. I'm disabled and getting out is hard and finding places online that's not Amazon or Walmart that i can buy myself healthy food is wonderful.. I haven't placed any frozen food order's yet just shelf stable stuff but I'm very pleased.. Thank you guys for not only providing good products but making it affordable enough that I can actually get healthy stuff.."
"Customer service is excellent. Prompt attention to my problem and quickly fixed. I also really like the selection and prices of the items."
"We Love Thrive Market! We had a mishap of our entire frozen order arriving melted and warm - the Thrive Market Team made it so easy to get a replacement order going, and sincere apologies for inconvenience. They also credited us $20 Thrive cash as an apology for the mishap with the delivery. They were kind, quick, easy, and efficient throughout the entire process!"
"Thrive Market has products that are difficult to find. They helped me add to my order that saved me from paying for a separate delivery charge."
"I found that starting a membership with Thrive Market was very annoying. I just wanted to order some energy bars but I seemed to be trapped in an endless succession of screens asking me about the categories of products I was interested in so that they could make recommendations of foods I might like. I already knew what I wanted so I didn't need to do their quiz, but there was no way out of it. When I finally decided it wasn't worth the hassle and that I wanted to cancel my free trial membership, I got into another seemingly endless loop of offers to try to make me stay. This was a waste of an afternoon. I'll just go back to CostCo, Amazon, and Walmart where you can place an order without having to spend the afternoon answering inane questions."
"Amazing customer service, pricing and available products"
"During a difficult and stressful time in life including a hospital stay with my daughter I was forgetful about an auto ship order. The agent and Thrive Market were super helpful and the resolution was beyond my expectations! Five star customer service and healthy ingredients!"
"Thrive Market prices are good- hence two stars, rather than one. Their customer service has degenerated to such an extent that the aggrevation is not worth their discounted prices. I won't bore you with how frustrating the inability of their virtual agent to understand was. Or its continually getting confused. Or its not transfering me to a live agent when I asked. And asked. And asked. Several products which should have lasted months and months, were spoiled. I spent almost an hour with their virtual agent about this going around in circles. Even the human being I finally got to didn't address my concerns, but kept sending irrelevant form messages. Thrive Market used to have better customer service. I'll get the same products elsewhere for a bit more, but without all the hassle."
"Thrive Market has excellent products & they are so kind and professional. Always swift to fix any issue you may have."
"Excellent Customer Service, and their products are innovative and of the best quality!!"
"Even when their bot can’t fix the issue a human can, and you can get through to a human right away. I like that I can try new things risk free and if something goes wrong they fix it right away."
"I had a delivery issue, but Thrive Market (Blake and other team members) solved it quickly and I got my order soon after. The food is superb, and the customer service is GREAT. Blake and many others helped me get things straight. I had the Beyond Meat chicken tenders for lunch and they are so good."
"Product selections are very good. When contacting customer service, both the AI and email experience were very good. Felt respected and like they wanted to make things right. The end of the experience was even more (unnecessarily) generous than I had hoped for. The whole process showed excellent care for the customer experience."
"Out of stocks are getting out of control. Some items have been out of stock for a month while the same items are available at brick and mortar stores.....???? I am wondering if my membership fee, which allows me to NOT get the items I want, is worth it. I'm thinking NO."
"Very nice service. It has a lot of what I need and want. Customer service is great. I just find deep concern with the fact that this website doesn't have multi-factor authentication security features. nowadays its so often that data leaks happen, everyone's private information is left unsecured without the option to enable MFA for all accounts. there's payment methods, addresses (including delivery instructions on how to enter a person's home), and other private information. I'd deeply appreciate someone to put MFA features in the website so that everyone has more security over their private information while we all shop."
