ToolTime UK - Job Management Software

"Be careful with this company they lock you into a long contract. If you don't pay they serve you with threatening debt letters through the post and via email. What i was sold was not what i got i didn't find the software very helpful to my company and quickly realised i was tied in. I would avoid."

"My initial experience with ToolTime UK was excellent especially while using a demo version of the software. I was quickly convinced that the full system would be beneficial and I subscribed to their 'contract'. I quickly realised (days after signing up) that the software didn't meet our businesses needs and some of that stemmed from key features such as Xero integration not working - the advice I was given 'speak to Xero or change your browser'. Anyway, after telling them on the 12th September that I wished to terminate my agreement, I eventually received a response on the 24th September telling me that I'm signed up for 12-months and terminating is not possible. When you are in charge of the software and are receiving monthly payments I can assure you that terminating is certainly possible. I would hate for anyone to be dragged into the same mess I am now in for a system that is missing some pretty key features compared to their competitors."

"Absolutely solid sales demo with Dan. He was able to answer all my questions....easy. Since setting up, I've saved myself hours of sitting, on an evening or a weekend, painstakingly going through all my jobs making sure everything's up to date. Now I just do it as I'm on site. The app is great for that...... it's just set out with exactly what I need on site..... noting down my measurements, adding materials and my photos etc. Absolute game changer taking photos in the app!!! Camera roll no longer clogged up with site photos....."

"Great product, very well built and easy to use. The mobile app has been great for the team, so I can be less hands on on site and give them more freedom to get the job done. We used another system for a bit, but find the documents from ToolTime are much better as they are branded as our own and the mobile app only shows the guys what they need to see. The sales process was smooth, Lewis was clear around the commitment involved and even though the price was a little higher than what I was using the improvements were worth the extra cost. The implementation process with Laura was even better than expected - uploading all of my customers and helping me populate the material list. 10/10!"

"Great software solution for service & customer management. However, misleading pre-sales information given, no cooling off period or cancellation option offered or given. An unexpected financial situation meant my small business was not able to afford the investment in this software. Tool time refused to discuss my situation and would not help by delaying/cancelling the subscription while I sorted the problems out. The sales team quoted their terms and conditions which were 1 year subscription with no cancellation option or cooling off period. My struggling business has had to pay £840.80 over 12 months causing serious financial problems. Even when I cancelled the payment, a new payment was taken from my debit card. Barclays said there is nothing they can do to help. Tool time are supposed to support small businesses and help productivity but their uncompromising and hidden terms are actually extremely damaging to small businesses. Appalling company ethos not about helping small businesses but about making money for themselves. Disgusting ."

"Nothing was too much trouble, everyone I spoke to was interested in what I wanted to use the app for. Everyone I spoke to was very knowledgeable and offered future support should I need it."

"Since having the demo talk with Dan and then the onboarding process with Laura the system just seems to be getting easier to use can’t thank the pair enough with there help and really explaining how everything works with ease may I add"

"I recently purchased this software from tooltime, the experience was A***. The customer service is top-notch, and the training was excellent. The software works perfectly and meets all my expectations. Highly recommend tooltime for their excellent service and quality product."

"Its always a bit of a transition moving across to new software and ensuring jobs are correct and customers not let down but it was really easy, support staff where a great help as in the early days we had a lot of questions and the response time was really quick, overall an excellent service and the software is great, we're not using it to it's full potential at the moment but hopefully we will in the future, it's made our booking system much more efficient and saved a lot of time in man hours"

"They are very customer-driven, I have had a lot of support starting out on their software. It is much easier to keep track of my work load"

"This is a very good and easy system to use. Really helpful sales and Laura on the training call was very helpful and informative. Can’t wait to get my team set up using Tooltime."

"I was in the market for a software that can really help our company become more efficient and speed up processes within the company but also have a clean modern user interface which is easy to use. After meeting with various companies and having demos, Tooltime really stood out for as they had check all the requirements I had but they also went above and beyond by finding out more about my business and making sure the system was the right fit for us, it wasn’t a hard sell, there was no pressure to buy. I had met with Daniel for this process and then it was a seamless transition to Laura, our trainer, who was great at showing us how everything works and answered all the questions we had. She took time in going through things and made sure we were all ready to go before she left. The support the have and will provide reinforces that Tooltime was the right choice for us."

"It makes job management easy and everything managed in one place from appointment to invoicing Really good"

"Very helpful staff In depth program Hoping to get to use all the benefits"

"Really good customer service provided"

"So far I can tell it’s a very well thought out and constructed software. Easy to understand and use. The dedicated mobile app works well in sync with the computer software on your PC. Excellent customer service so far, with very personable and effective training (from Laura) and open communication for any day to day questions or issues. Looking forward to long term usage of ToolTime."

"Just wanted to thank Laura Crabtree for all her help and assistance with seating up ToolTime she has been on the end of the phone and computer whenever we have required her help she even be and to our office today which was great Thank you"

"We had a few chats with Lewis sweenie and he explained everything that the software can do, whilst is not tailored to our exacting needs it does covers 90% of what we are after and compared to an alternative at nearly 90% more it’s going to be great, Lewis was super helpful and we are really looking forward to getting this set up and in use asap, thank you tool time.."

"All the staff at tool time have been exceptional especially Laura her one to one contact is first class. Any problems or queries I had she was more than happy to help. Would highly recommend tool time to every company."

"This has been a great decision for my business. Communication to help me integrate the software to my business has been so helpful. The software is very flexible to cater for my needs. I’m sure it’s going to help me grow my business and already looks like my best investment to date."