UBS ist eine der weltweit führenden Banken mit Hauptsitz in Zürich und über 150 Jahren Erfahrung in der Vermögensverwaltung, im Investment Banking und in der Finanzberatung. Wir bieten massgeschneiderte Lösungen für Privatpersonen, Unternehmen und institutionelle Kunden – sowohl in der Schweiz als auch international. Unsere digitalen Services ermöglichen Ihnen jederzeit und überall einen sicheren Zugang zu Ihren Finanzen. Gleichzeitig legen wir grossen Wert auf persönliche Beratung, die Vertrauen schafft und langfristige Partnerschaften fördert. Vertrauen, Verantwortung und Innovation bilden die Grundlage unseres Handelns. Bei UBS stehen Ihre individuellen Bedürfnisse im Mittelpunkt – mit Lösungen, die genau auf Ihre Lebenssituation und Zukunftspläne abgestimmt sind.See more
UBS is the best bank in Switzerland, and they have great service and helpful staff. It's got a lot of features, and it's easy to invest with.
Very good on Bern Thank you so much
The kindness and professional attitude solving the problem was great!
Thank you very much. Ms. Tanno was amazing and super helpful. She took really good care that issue was solved and to my satisfaction!
Good experience overall and satisfying level of customer service.
Maria della Vecchia was very professional and went in details to explain me what I can and what I can't do with my account. She was thorough and very helpful. Strongly recommend her! Grazie Maria and Marco
Due to Credit Suisse being taken over by UBS I had to migrate my account. With CS I always knew the conditions and I could trust the bank. UBS for me has been very unreliable and untrustworthy on multiple occasions. Customer service was not helpful at all when I stood there not being able to use my card on a weekend. Not being able to pay was a nightmare.
After being a customer of UBS for 6 years, me and my family have left it and we encourage everyone to do the same. High fees and lack of customer service are just some of the reasons. The reason why we finally left is complete lack of accountability of the account managers and ridiculous customer service. Our case was in UBS Stans and Luzern. After almost a year of repeated visits, emails, and calls with our account manager, our issue with unjustified monthly fees remains unresolved to this date. We were promised a family package for CHF 15/month but have been charged CHF 45/month instead (for 2 individual accounts and a joint account). Despite repeated assurances to fix the error, promises were never fulfilled, calls were not returned, and UBS to this date has still not reimbursed the unjustified fees. Customer service has been extremely disappointing, with no accountability or support. There are many other Swiss banks with better service and no fees - consider your options carefully.
I would like to share my positive experience with UBS. I recently had an appointment with Miss Jeanette Rast, and it was absolutely wonderful. She was highly professional, very well-prepared, and provided me with clear and informative guidance throughout our discussion. The conversation was not only professional but also very pleasant, and I felt that my questions and concerns were addressed thoroughly. This experience left me with a very positive impression of UBS and strengthened my confidence in your services.
Customer service arrogant, unauthorized account change.
Because I'm a musician and travel all the time, the cell phone app helps me a lot.
My father had an investment account, but did not include a beneficiary. When he died, UBS would NOT accept his will in which he left all possessions to my mother. Instead, they are forcing us to get a small estate affidavit. This is a long, arduous process, and we are still trying to get his funds two years later after his death. Ridiculous!
When my husband died, I had to spend time getting several beneficiary accounts transferred over to me. After contacting UBS to get their process started, I didn't hear back for two weeks. It look several calls to finally connect with my account manager and to get him to start the process of transferring. $50 in fees to transfer the account to my name. After getting the accounts to my name, I decided to transfer the stocks to my account at Fidelity so I could have all of my accounts consolidated. I asked UBS if there were any fees to transfer accounts. I was told, "There is no fee associated with transferring your assets out of UBS unless you wished to sell the shares and wire out the proceeds, which involves a $25 fee." The day I had the shares transferred out, I was charged a $175 annual maintenance fee, and a $95 transfer fee. An annual maintenance fee was charged despite them having money in my name for less than a month. I have had no success at getting that charge refunded so far. I've dealt with multiple transfers from my husband's accounts, and UBS was the only one who charged any fees to do so. They took over $300 of my money. I had to request for them to adjust the cost basis, had to ask for data regarding the account. No guidance was offered, but the fees were robust. There are many options for financial services available. If you have a choice, UBS would not be one I recommend.
Excellent services, never had an issue over 9 years of use. Personal counselors have been attentive and competent.
The transfer from Credit Suisse to UBS has been a complete nightmare. It’s obvious UBS doesn’t care about its customers at all. There’s virtually no customer service — getting help is nearly impossible, and everything is drowned in confusion and poor communication. The mobile banking app is full of bugs and errors. For a bank of this size, it’s unacceptable. After dealing with this mess, I’ve completely lost trust in UBS and will be switching banks effective immediately. If you value proper service and reliability, look elsewhere.
UBS bankers do not respect the bankers oath. They lie to lore you in and then charge you costs that were denied. I explicitly asked to my private banker if costs would apply and she said no to only find out later that the costs were applied. I have it all on recording.
In my opinion, UBS is by far the most disappointing bank I’ve ever dealt with. During my trip to Montreal, both of my credit cards were suddenly blocked, and despite contacting customer service multiple times, I received absolutely no response for over a week. It’s frustrating and unacceptable that such a large and reputable institution can have such slow and unresponsive customer service. When you’re abroad and relying on your bank to support you in critical moments, this kind of failure is not just inconvenient — it’s deeply unprofessional. I expected better from UBS, and this experience has seriously damaged my trust in the bank.
I expected professional and reliable service from UBS, but my experience has been the opposite. I contacted them multiple times regarding a request and never got a proper answer. Despite being told it would be followed up, no one ever got back to me. I sent several messages, tried calling, and kept being redirected with no result. Weeks went by with no progress, no transparency, and no accountability. It’s honestly shocking how careless and slow the process was. For a bank that claims to offer premium service, this was one of the worst support experiences I’ve ever had.
Emailed documents to transfer an account upon a death. Three weeks went by and no outreach from UBS. Upon inquiring, they offered an estate department appointment two more weeks out. Stated someone had called me, but could not get through. No missed calls, no messages and worse yet, not even a second attempt to reach me. I feel that someone isn’t really telling the truth. Upon escalating to a supervisor absolutely no consideration was offered. Absolutely horrific customer service.
